Tom Peck Ford of Huntley

Category:	Ford Dealer
Address:	13900 Automall Dr, Huntley, IL 60142, USA
Phone:	+1 847-669-6060
Site:	tompeckford.com
Rating:	4.5
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–5PM Closed

Location

Photos 100

Reviews 4

Lisa Brewer

Just got home from Tom peck ford in Huntley with the same car I came in but 5 HOURS later! One of the worst experiences and poorly managed businesses I have ever dealt with. We went there this morning to look at the different colors available for the Explorer, since we have already been dealing with a wonderful salesman Dominic at the Hopkins ford dealership. I was approached by a salesman Joe, at which time I told him exactly why I was there and that I wasnt buying a car from there I was simply looking at the colors that were available. He convinced me and my family including 2 small children to come in to run some numbers on different vehicles. He wanted desperately to sell us the 2016 explorer sport, we looked at the sticker price and told him we could never afford that. Joe said not to worry.. they will for sure work with us. And from what he and the manager bill were offering us, we couldnt pass it up. We were negotiating prices for a lease, I asked what score we needed to be at for our credit ( I didnt ask that question because our credit score is in the 700s .... OBVIOUSLY DUH) at which point Joe said that didnt matter in the least, what mattered was what we were negotiating now, how much money down and how much we were comfortable with per month. He gave us a number and asked if we would do the deal at that price, then shook our hands and said congrats when we agreed. They synced my phone into the vehicle and took the car to get detailed... perfect right??? WRONG!!!!!! 2 hours later I called my husband who was still there to see what in the world was going on just for him to tell me that they couldnt give us that price after he went through financing. I was appalled, how can you shake on a price that was completely not even based on our individual financial situation???? How did they come up with these numbers??? I immediately went back to pick up my husband and to speak to bill the manager who said " trust me, we want to sell you a car more than you want to buy one..." real professional bill and thats the exact truth straight out of the horses mouth... we care more about ourselves, then we care about you and your situation and will do ANYTHING and waste anyones time to do it. Classy!

A Private User

Tom Peck Employee Harassed me at work about this Google review that I wrote. Very poor sales practices. Bought a car from Tom Peck Ford 22 days ago, and have only had it in my possession for 4 days total. The day after I bought the car the breaks stopped working and the ABS light turned on. I was almost in an accident and could have been killed. I took the car straight back to the dealership and they told me that they would look into it. I was told that I could not have a loaner car since I am not old enough (old enough to test drive and buy a car, but not old enough to drive a loaner? There are porters at this dealership who are younger then I am.) I got the car back a few days later and the problem was not fixed and the ABS light was still on. I dropped the car off again only to have it sit for a day and a half before they took it to the local Nissan dealership, since Tom Peck Ford seems to have the only shop in the world that can not read OBDII codes. It has been 15 days since the car was dropped off and I just got it back. The guy in the shop that I have been dealing with is acting like Tom Peck Ford is doing me some kind of favor since they are covering the cost of the repairs. The fact of the matter is that ABS problems do not happen overnight. I put less than 100 miles on the car and someone at the dealership knew the car was having this problem before it was sold. No loaner car was offered to me, no rental reimbursement, and no compensation for the interest and insurance that I am paying on a car that I didn’t have. Worst of all is that they will not even give me a copy of the paperwork for whatever was done to the car. UPDATE: A tom peck ford employee came into my work and harassed me about this Google review that I wrote. A week after I got the car back the check engine light came on and I have been dealing with more problems with the car. They say that the brakes were flushed 4 months ago, I have no paper work to prove this since they wouldnt give me anything legitimate and now the brake fluid is dark and needs to be changed...what a joke. If youre interested in nonstop grief then give these guys a shot.

Douglas Blake

Your customer contact people are wonderful and do an excellent job. However, I have a bit of concern after my last visit regarding the integrity of the service. In July of 2015, I brought my car in for the Works package for oil change and tire rotation. Upon inspection at that time, I was told both front and rear brakes required attention but the rear brakes needed replacing due to a safety issue. Due to safety, I agreed to have the rear brakes replaced but left front brakes as is. Fast forward to this past visit in August 2016 and had the Works performed again for oil change and tire rotation. As expected, the rear brakes were deemed in good condition but miraculously the front brakes were in good condition too and that after a year of driving! So that makes me wonder if in July of 2015 I spent over $300 on brakes that werent necessary. Plus I know I have a side marker and license plate bulb out and not even a mention. The only thing mentioned was my engine air filter was dirty and needed replacement. I asked how much and was told $25 (figuring $27 with tax) so I said no. Then on way home stopped by OReilly auto parts and bought an authentic Motorcraft filter for $18 (including tax.) Your department imposed a 50% markup on a retail part! (And Im sure your dealership is getting those filters well below the retail price I paid at OReilly.) Personally, I dont mind paying the going rate for actual REQUIRED service, but on something like this which is about a 2 minute job, you may consider not nickle and diming customers on the small stuff. But going back to the real concern is of the integrity of the shop and any recommendation I would make would not be without reservations conveyed to my friends.

Scott Grafer

I rely on my truck, its my transportation, its my office, its my tool box. If it doesnt work, I dont work. People might ask why I am willing to pay $40 for an oil change and the answer is simple. For $40 I get the full Works service package, additionally I have a fully accredited ASE mechanic that fully inspects the most important parts of my vehicle, the parts that I dont usually get to look at. On two separate occasions I have brought my vehicle in for normal maintenance with suspension issues that I was aware of. I didnt say anything to the service advisor because I wanted to know if the inspections were actually being done. The answer is a resounding YES. Your mechanics found the issues without any prompting, they recommended the corrective action and repairs and I scheduled the repairs with you for a later date. The repairs were done professionally, quickly and extremely reasonably priced using Ford parts. Either one of the suspension issues could have resulted in a serious roadway break down or a possible accident. Your mechanics are not grease monkeys, they are complete pros and the inspection they provide is gold to me and my business. You have my business from here on out, thank you for providing real value to my routine service visits. I certainly cannot receive anything like this at a discount oil change facility. S.G.