American Freight Furniture and Mattress

Category:	Furniture Store
Address:	1920 Watterson Trail, Louisville, KY 40299, USA
Phone:	+1 502-493-5055
Site:	americanfreight.us
Rating:	4.3
Working:	12–8PM 12–8PM 12–8PM 12–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 75

Reviews 5

D Goe

I went to the store in Louisville not too long ago. The customer service was decent; but not spectacular. The salesperson was patient with me which I appreciated. The problems came in with the delivery. The furniture had to be delivered in two different deliveries because the sofa wasnt available right away. So I was charged two delivery fees. The first charge was $85; the second charge was $75. Im not exactly sure why I was charged so much. The first delivery was a horrible experience. The man knocked on the door and immediately started lecturing me. He told me it was a good thing I was home because he had tried to call and I didn’t answer my phone. I apologized but he wouldn’t let up and told me because I hadn’t answered my phone they had considered just turning around and going back to the store. He also said that if that would have happened, I would have had to wait until they were available again to deliver and I would have been charged additional fees. He was extremely rude. He carried in the chair first, removed the plastic, threw it aside and walked away. The tables were next – they came in a box that he just leaned up against the wall. Then the second man appeared and his lecture was worse than the first. Each time he walked in the door with something he mentioned how lucky I was to be home. They carried in a queen size box springs and mattress along with the frame, a dresser with a mirror and a headboard for the bed. They set everything down grabbed their paperwork and left. The one man was about half way out the door when he decided to turn around and put my recliner together (it came in two pieces). I can’t believe I had to pay $85 for this! I was left with just my daughter to set up all the furniture. The two of us had to set up the queen size bed and move around the big dresser by ourselves. In addition to this, I had 3 tables to put together and the mirror to attach to the dresser (which I still have not been able to do by myself). The second delivery was better as it was supposed to be just the sofa and a lamp. The men who came this time were more considerate. They removed all the packaging and set up the couch where I wanted it. However, there was no lamp. So, in addition to the $160 in delivery fees I had to pay, I still had to drive back over to the store to pick up my lamp. This ended up taking up most of my Saturday because I ended up stuck in traffic for several hours. I am pleased with the purchases; however delivery left A LOT to be desired!! And, to be honest, with the amount of money I spent on the purchase (~$1,800), if I would have known all of this, I would have shopped somewhere else.

Lexi Harris

I went to buy a headboard and found one that I really liked in the clearance section. It had no legs, nothing with which to attach it to a frame, had missing paint and large dents in several spots, and one of the boards from the back was coming off, but I figured I could DIY some life into it. The woman I spoke to said they wanted $100 for it and after some investigation I asked if they were able to come down anymore due to the amount of work it would take to restore the thing. She told me to come back the next day and talk to someone else, saying that I could probably get it at cost because they were going to be having a pitching party and throwing a lot of stuff out that could not be saved. She said they would put it to the side for me. I came back the next day and spoke to the other woman that she suggested, and this woman tried to get me to pay even more, $150. When I pointed out all the damage, including the new damage that had happened to it since I left because it was not set to the side, it was put in a stack with several other things on top of it, she said the company would rather just donate it than sell it for a more reasonable price. Seriously??

Ashley Collins

Quality of the furniture is cheap and poorly made. First i had a couch and love seat delievered and within a week the spring in the couch broke. I go back to the store and pick something different out and spend a little bit more money on it, hoping its going to be better quality. My sectional started falling apart in under a year. Multiple seams unraveling and cushions wore out. When I finally got around to calling, it was already past the 1 year manufacturers warranty, so they couldnt help me. They tell me to call the company for the 3 year accidental warranty I purchased when I bought the item. I call the company and give them details about the large tear in my back cushion, she asks how it happened and I said I didnt know. Then when it is sent to claims it is denied since I couldnt specifically tell them how the tear happened. So basically if you dont tell them exactly what made the tear it isnt covered, even if it was an accident(which she never informed me that small detail would deny the claim on the phone) So now Im stuck with a big piece of junk that cost me around 900 dollars a little over a year ago. Save your money and go somewhere else.

Rose Allen

Do not use American freight they are a ripoff they sale the furniture that will not last more then two years the frams brake you buy the extra warranty and it does not cover anything they say it will cover a stain only if it is actually proven to be a stain that was accidentally there and you or kids did not do it had to be from the manufacturer I bought a bed, dining table and chairs, couch and love seat in 2012 the chairs broke with people sitting in them only after 1 year the table frame screws work out of holes after a few years the beds breaks down if weight more then 105lbs and sleep in same place on after one year the couch frame in back breaks and the springs under the seats break nothing there is worth it they also have bed bugs in there Warehouse you wont know it til you get home and wait about a week then you will start getting bit and they will tell you, you are the one that had them and it is your fault when it came with the furniture so I really appreciate if you do not buy from them thank you

Troy Hardy

I have bought furniture from American Freight twice now. The first time was horrible. Not because of the buying experience, but because the ppl sent to deliver and put together items managed to actually break and strip a lot of the furniture brought..which would have been ok had he let me know he made a mistake and that the items would be replaced. Instead he tried to hide the issues and just left. However...This experience was completely different. The movers got to my house within two hours of me making the purchase. Never complained one time about the 3 flights of winding stairs...Moved my old furniture out and replaced with the new bedroom suite. They were done in about an hour and a half and no issues. Every item looks perfect and the movers even took the time to let me know about options for protecting the furniture. Both were very polite and personable. I would actually buy from American Freight again after this experience.