Category: | Furniture Store |
Address: | 12000 US-131, Schoolcraft, MI 49087, USA |
Phone: | +1 269-679-4055 |
Site: | vandenbergfurniture.com |
Rating: | 4.2 |
Working: | 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–8PM 9:30AM–5:30PM 9:30AM–8PM 9:30AM–5:30PM 12–5PM |
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luann holverstott
I recommended Vandenberg and Sons furniture to my elderly aunt and I am sorry I did. She purchased a recliner and a week after it was delivered continued to have difficulty with the power lever to recline and asked to return it. At that time also chose a different color. The chair was delivered and because she is so small the spring tension forced her upright all of the time and she was unable to recline. She called the Schoolcraft store and they said there was nothing they could do. I called the Schoolcraft store and they said all of the chairs are like that and there was nothing they could do. I called the BEST, the manufactruer of the chairs and they said since the chair was under warranty the Schoolcraft Vandenberg and Sons only needed to order a spring and send a repairman to adjust the tension. A few days later my aunt received the custom made arm and head pieces and they were sewn with ripples and did not remotely fit the chair arms. I took them to them to the Schoolcraft store and the sales person took out her file and said " My she has been a busy girl." That was a totally offensive comment since the reason for the additional calls was for inferior customer service and product. SHE WAS the busy person, not Girl, in attempts to get the warranty acknowledged and get the Schoolcraft Vandenberg and Sons store to follow through with making the product correct. The sales person agreed the arm pieces were definitely inferior and a credit was made to her account. The tension spring has been ordered and it is my hope the problems will be solved. If not I will write again.
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Joshua Grant
Great service, they stayed open an extra ten minutes so I could pick up my furniture after work. Great quality at a good price.
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jon slumkoski
Loved the furniture some workers were nice others sat on Facebook and you could here them texting from anywhere in the store
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Jenny M.
Great deals going on with good selection of quality American made furniture. Friendly and knowledgeable sales personnel.
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Steve Carr
Wondeful service and great selection of high quality furniture .
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Bob Johnson
Great service and beautiful furniture.
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Troy Zawacke
Very good quality furnishings!