Louisville Furniture Company

Reviews 3

TY

Tyler Martin

BUYERS BEWARE!!! This company is a shady sneaky company looking to take your money!!!!! We bought a sectional from this company on March 1st, the owner Mike and his wife were very nice people at first, they showed us everything we wanted and took the time to really listen to what we were looking for. We bought a sectional and another piece of furniture due to their great customer service and great furniture selection. Once the money was handed over things changed quickly. Mike told us that our furniture would be delivered in 2-3 weeks. At the end of the 2nd week we called to check on our furniture and were told that furniture takes 4-6 weeks. Upset, I called back the following Monday and asked why there was a change. The lady asked if she could call me back to let me know what happened. She called back a few minuets later and informed me that the couch would be in end of the week. I called back that Friday afternoon having not heard anything and was told check back on the following Monday or Tuesday. I called back yet again on Tuesday afternoon to inquire and was told that the furniture now wouldnt be here until next Tuesday, April 1st. Now that I had been given the run around I went into the store to talk to the great owner Mike that I had made the purchase through. I walked in and told Mike that I didnt like the run around and that at this point want either answers or my money back. Mike quickly explained to me that he was sorry about the confusion and that the sectional was indeed ready but hadnt shipped yet. That he is in with someone else that shares a truck with him and the other person hasnt filled his side of the delivery truck yet. Towards the end of the conversation Mike asked what time on Tuesday would be good to pick up the furniture and we told him that we wanted it delivered. He asked us had we already set up and paid for delivery? We told him no, that was never discussed at purchase and that all furniture companies generally deliver. Mike says to this," yeah but someone has to pay for it!" This made me and my Wife feel VERY uncomfortable and she and I stepped outside and talked about the fact that we asked about delivery at the time of purchase and we were told "THEY" use a third party company, not "WE" would have to pay a third party company, we were just told that the third-party company would contact us to set up delivery. My Wife and I decided to take our business elsewhere. We told Mike that we would like a refund for the sectional, at which time nice Mike turned into not so nice Mike and said "Oh now look guys that isnt going to happen", he began to tell us that this is a cash and carry store, and that there are no refunds, and that all sales are final. None of that information is shared in the store, by the sales associates or on the receipt. I feel as though this is a cheap way to nickel and dime customers at the end of a sale. Because of this, we have to move our own furniture or contact our own choice of movers/delivery company instead of the LFC arranging it. What makes this all even more frustrating is, that we were good customers and purchased the extended warranty. If we have issues, we will have to go thru this company again to have them resolved. Please stay away, save the hassle and try another company or come with a moving truck because that safe and secure feeling you have goes away the second that money is handed over!!!

JO

Joe F

Im giving Louisville Furniture Company one star because there is no option for negative stars. Here is my experience: 6/7 - My wife and I visit the store, find a couch we like, and speak with a salesman. Were told that the couch is in stock, and the arrival time will be 2-3 weeks. We put $500.00 down and sign up for financing to take advantage of a 0% APR promotion. 6/29 - No couch. My wife calls the store and was told that the computer says that the couch will ship after 6/29. They could not provide any additional information and made the claim that they have no way of knowing what furniture is loaded on which truck. However, the trucks are loaded on Monday and arrive in the store on Thursday. Wow, fantastic logistics. It must be exciting to open up the mystery trucks. 7/6 - Still no couch. My wife called for an update and was told that the couch was loaded on 7/2. She asked when we could expect the couch to arrive and was told "hopefully this week or next week." 7/9 - I go in person to try and get a status update. The man behind the counter tells me "Wow, Im not sure why it is taking so long if the couch was in stock." He goes on to tell me that it will either arrive on Friday, Monday, or Tuesday. Mike McCord, the owner, is the person I spoke with that day. 7/14 - Still no couch. My wife calls the store - she has been told that the couch will arrive on 7/24. She is also informed that there are no notes on our account that reflect our inquiries. It is explained that Flexsteel is moving their warehouse from Kansas to Iowa, and maybe that is why we were told the couch was loaded on 7/2. At no point during this ordeal has Louisville Furniture Company reached out to either of us about the status of our much delayed order. Every single communication was initiated by us. It really seems like every single time we contacted them, the person on the other end just said whatever they thought it would take to get us off the phone. I wish I would have paid closer attention to the other Google reviews prior to visiting this store - Do not buy furniture from them. There are other Flexsteel dealers in the area and while I havent had any experience with them, their customer service could not be worse. Ill update this review accordingly depending on whether or not the couch arrives on 7/24. Ive already made one payment on the couch as well as the $500.00 I put down. Very frustrating.

JA

Janice Lewis

We purchased a Southern Motion sofa around March or so of 2014. We ordered a specific fabric and had to wait months before it finally came in (around May 2014). Around August or September, I had to face the facts that the sofa was not wearing well. The cushions are so uncomfortable it feels like you are sitting in a hole. When you press on the end of the sofa, it feels like a piece of cardboard underneath it. At various times, the back of the sofa squeaks when you sit on it. Every single cushion has the same feel to it, like you are sitting in a hole. We are two people. Grandchildren only visit on occasion and seldom even sit on it. We have called Louisville Furniture at least 4 times. A repair person was sent and said we would get all new seats but that was well over a month ago and we havent heard one thing back. Louisville Furniture doesnt seem to know anything about it either. The best thing this sofa could be used for is firewood. Over $800 for nothing but junk. Please take your money elsewhere. We have found over 35 complaints about Southern Motion furniture and that was just at one website.