|Category:||Eye Care Center|
|Address:||3800 State Rd 16 Ste 146, La Crosse, WI 54601, USA|
|Working:||9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 11AM–6PM|
I went into the store on April 27, 2013 at approx 10.45 am with all intentions to order a pair of glasses. First of all I waited a while to get waited on and there was 1 other person in the store. There were 2 associates working, one was waiting on the other person in the store and the other one was just looking around. Finally she came over & asked if she could help me. I swear if she smiled it would have CRACKED her face!! I asked for an estimate on glasses and lenses. First of all the no line is not in 1 hour or 2 hours, it is 2 weeks!! It really didnt seem to bother her that I said I will get back to her. I would have liked to reminded her that customer service makes her pay check!! I went down the mall a little bit and I was very pleased with the service I got from Vision Works... They got my business and were very friendly!!
Ive gone to this location probably 15 times over the years. Apparently the computers they have are only for show, as they have none of my information on file. I had my insurance card with me, but in digital form. The girl at the counter said they couldnt help me without it printed out. I asked if i could email it to her and she could print it, as there was a computer and printer right behind her. Apparently, that was impossible, so she asked if I could fax it (what year is this??). I ended up just leaving with no exam. Completely incompetent and seriously behind the times. How i went soo many other times without an issue is a complete mystery considering my visit today.
I have been going here for years and Ive never had any problems. The employees are helpful and knowledgeable. They will always take the time to adjust your glasses if you need to come back after a few days. The prices are very competitive and the replacement policy is excellent as well! Just a tip: One of employees told me that if you sit down at one of the tables, no one will come help you because the tables are only for use when youre ALREADY being helped. If you want service, go up to the main desk or approach an employee.
The store is clean, well organized and offers a lot of selections. The associates try to help you ASAP. It was pretty busy when I went, but someone took the time to talk to me and directed me to the right person. They give you a lot of information and try to help you make the best selection for you. I would recommend this store for picking out a good pair of glasses. They have 2 pairs discount right now.
Went in to see about getting a pair of glasses repaired I bought from eye mart express in South Dakota, the staff was absolutely no help, they did not even try. Will not be buying from them again and will voice my opinion about them to whoever will listen.
Lisa K. Adams
Over my lunch hour I was rushed through an eye exam, found a pair of sun glasses, and was all written up and on my way in no time. They texted that they were ready so fast Ive been so excited to get back over there to pick them up!
If I could put zero stars, I would. Very slow, unorganized and rude receptionist with the fake eyebrows and purple hair. Shes a liar and I will never go there again. Worst experience in my life. Very unhelpful.
They have an optometrist available 7 days a week. We got right in with out any hassle. This place really maintains high standards and professionalism. Price was reasonable.
Great customer service. Had my glassed in 28 minutes! Hard to believe but true. Very pleased. Love my glasses!
I worked with Kacia & she was very patient & knowledgeable about the products & helped my find my style Thanks
I have been going here since middle school and love seeing the doctors, staff, and especially Randy!
I thought the customer service was outstanding I strongly recommend going here for your glasses
Very helpful and professional. Had my glasses in 22 minutes. Extremely happy with the results.
Very helpful choosing glasses and they were done in 25 minutes!
Got my new glasses in 27 minutes. Excellent service all around