Allan Vigil Ford of Fayetteville, Inc.

Reviews 4

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Gregory Pitts

I would like to thank Pat Healey and Russell for their help in my new car purchase. I have always been leery of car salesmen and did not expect any thing to be different when I went to Vigil in Fayetteville to look at a new car. Was I ever wrong. This was a totally new car buying experience. They were honest and up front about all aspects of the sale. Pat especially went out of his way to find the car I wanted, with the equipment I wanted and then sold it to me for a price I wanted. It took him 2 days to find the car but he did it. The communication was great and the experience was wonderful unlike some of my past experiences buying a car. Their customer service was unparalleled. I am very hard to please and know what I want and what I am willing to pay for it. I dont like being lied to or given a lot of "BS". They did neither. They all went out of their way for me and I do appreciate it. They have a customer for life and I will recommend them to everyone I know. You will not go wrong dealing with Pat Healey. If you are looking to buy a car go and see them and get the same good service and price that I received. I just had my 2nd service March 2016,at Vigil Ford in Fayetteville. The service is extremely slow. They are always slow and constantly behind. One of the service writers told another unhappy customer that the rest of the mechanics had just showed up and things would now go faster. This was at 10:30 am. They always ask that you leave your car whether or not you have an appointment and they do not seem to know who has an appointment. The head service writer acts like you are bothering him when you come in. He tried hard to dissuade me from having the service done on the car and told me it would be at least 1 1/2 hour before they could change the oil. He wasnt hap[y when I told him I had made an appointment last week for today. None of the service staff is friendly or knowledgeable. They are always apologizing for something. They have lost several good service writers over the past 2 years. They seem to have trouble retaining good employees in the service department. After spending this amount of money on a new vehicle and after the sales experience I would have expected better customer service. I guess after you buy your car you are on your own. This is not a good way to keep customers loyal to a dealership. Unless they do something with the service department they are going to lose a lot of customers. At this point I cannot recommend this dealership to anyone. I have also been told Pat Healey is no longer at this dealership. Yet another good employee gone. I dont understand the management of this dealership.

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Brian Bischoff

Bottom line: AVOID!!!!! You might get a decent deal, but once the deal is closed, they completely stop caring about you as a customer. I got a pretty decent deal on a truck, and despite that, still wouldnt recommend this dealership at all. As part of the deal, I negotiated a spray-in bedliner and a trifold tonneau bed cover. I brought the truck in a week later to have them installed. The bed cover was not installed correctly, so at present I cannot safely drive the truck with the cover open (the tethering straps were not included nor were the pads--that protect the back window--installed on the correct panel. Despite this, and despite my bringing a printed copy of the manufacturers installation instructions, the dealer continues to tell me that Im apparently blind because the straps are there. They also tell me that the installation of the pads was done by the manufacturer, not them, so its not their fault. Of course, when I say get the manufacturer to give you a new one, they are not so keen on that idea. All I want are new pads and straps, and five weeks later, Im still getting the run around. Thats not to mention that the tether strap that allows access to the tire changing tools was not on the back right passenger seat either. Of course, no one seemed to realize that there was even supposed to be a tether strap there, so it makes me somewhat skeptical about their product knowledge! The parts for that were apparently ordered 2 1/2 weeks ago, but no one can tell me when they might come in. Bottom line for this dealership, at least in my experience so far, they want to treat you really great . . . at least up until you complete your purchase. After that . . . not so much.

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linda Moore

Leaving the car I was waited on by Mark Alvarado, he was efficient, courteous,helpful. When I returned to pick up my car the woman who waited on me was none of these things. I told her that I wanted to us the credits under my husbands name and since he was standing right there there should not have been a problem. She claimed that she did not have any for him and we told her we had just received an email showing $35. Then asked if I could pull up the email. I told her no that I did not have a smart phone, she made a rude sound and a face as if she had never heard of such a thing. To make matters even more embarrassing there was another customer standing there and she laughed. My husband was standing at an angle to see her screen and right there was his name and address. This young woman made no apologies for her conduct or for embarrassing us. It is not my responsibility to do her job. I do no know her name she did not offer it. My other concern is that the email you sent was for $35 and her screen showed $25 when we asked about this her response was that she could only go by what was shown on her screen. No offer to check or even explain where the $10 difference was. I have never been treated so badly in your service department.

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talkingmonkeymere

I have been going to this shop for several years because I get free oil changes and usually its okay but last time I went I was told I needed new tires, new brake pads, new rotors, new brake fluid, tune up etc...I took my truck to my other mechanic and my brake pads needed to replaced but I knew that however they were not as bad as Allan Vigil said because Allan Vilgils place said they were metal on metal...not true. My mechanic who has been in business for over 50 years said the rotors were fine, he turned them, the brake fluid was fine, he replaced the pads and the tune up was not necessary because he had already done that a few months ago. The tires were fine. I am DONE with Allan Vigil Ford forever. I will not buy a car from them nor will I ever get my truck serviced there again. My bill from my mechanic for the brakes was only 115$ with all the unnecessary stuff that ford recommended it would have been over 500$ for just the brakes. What a rip off. My father is a retired engineer from Ford Motor company and he also looked at the vehicle and said the tires and brakes were fine and all I had to do was replace the pads. I also was there for like 2 hours even though I had an appointment. Totally unsatisfied.

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