Volvo Cars of Marietta

Category:	Volvo Dealer
Address:	1195 Cobb Pkwy S, Marietta, GA 30060, USA
Phone:	+1 888-575-1553
Site:	volvocarsofmarietta.com
Rating:	4.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM Closed

Location

Photos 67

Reviews 8

Pritesh Patel

We originally bought a 2016 XC90 back in November. Since our purchase, we had gotten 4 check engine lights and other issues. Philip the sales manager at the dealership went above and beyond to ensure we were happy. Philip had reached out to me stating he understood my frustration and would do anything to make things right. He asked if he can check on the old XC90 one more time and see if it resolves the issue. After the dealership tried their best to resolve all the issues, I once again received a check engine light. My wife was due any day at that point. Philip kept his promise and got us out of our original XC90 and into a new one. He did whatever he could to make things right. It is very rare to see a person at a dealership to go as far as he did. He saved us the pain of lemoning the car. At the end of the day, he was able to swap our car out evenly. He gave us the flexibility to pick what we wanted and worked with us on the price. I truly appreciate all his efforts and has made our family of fan of the dealership and we look forward to do more business with Philip and Jim Ellis Volvo. Additionally, Bill Harper, service manger at the dealership took awesome care of me. He understood my frustration and personally handled all my concerns and services.

Beau Grant

In May 2015, I purchased a new Volvo 2015.5 XC70 T5 at this dealership. My service representative is great. No problems with that. However, the dealership was supposed to reimburse me for a rental, around $375. So far, its nearly a month, and there is no reimbursement. Also, the engine replacement has not resolved the problems with my car. The new engine is roughly performing about 20% below the advertised mileage MPG. While the spark plugs have not yet again cracked and blown, as they have previously done 3 times, the new engine has yielded a even more problems, related to fuel efficiency. The reduced engine efficiency is not acceptable, nor does its performance approximate the efficiency standards the car was advertised to have. Based upon this, the new engine has not neither resolved nor completed the issue of engine related problems that have been ongoing since the car had 9,000 miles, a car which, as you know, I purchased brand new from your dealership. Since this has been ongoing and conforms to the Lemon Law guidelines, I will have no other alternative than to begin the filing process for a claim under the provisions of the Georgia Lemon Law.

Roy Bryant

Grant Nierling of the Volvo service department is the most knowledgeable service advisor I have ever dealt with and I have been buying new cars for over 50 years. I have the best warranty that Volvo has on my XC60. I took it to Grant for a minor issue at 40,000 miles and the following is what he accomplished for me. (1) repaired leak on windshield. (2) replaced broken clips on passenger side trim. (3) changed oil using synthetic oil and new filter. (4) replaced engine air filter as well as interior air filter. (5) replaced brake fluid in car. (6) replaced two front rotors. (7) lubed rear hatch (8) He also asked me if I needed new wipers and supplied me with a 16 XC 60 to drive while these repairs were being made. Then Grant made sure I understood that everything except tires was under warranty on my 13 XC60 for 5 years or 50,000 miles. Am I happy with my Volvo service? You bet I am. I love my Volvo and Jim Ellis Volvo service. Grant Neirling is the best.

Thomas Bynum

Some good people here meaning to provide the best car buying experience possible. I personally had a bad experience due to the fact i had a short window to make a deal on a car that i had high hopes for and was sadly let down by the brand. Take your time and make sure you are getting what your truely desire in a new vehicle. Was wanting to lease and ended up purchasing and got a bad deal in the process. Got a 2016 XC90 Inscription with all the bells and whistles, paid more than i wanted to and now all kinds of problems with the vehicle. The car spends more time at shop than at my house and only had it 30 days. Knew i should of walked away from this deal when i noticed the check engine light on in car when we test drove it. Volvo really let me down on this one. I own a 2004 Volvo XC90, with 300,000 miles never an issue with that one. Wondering if Ill be that fortunate with the 2016??? Really considering to trade already and take the loss!!!

Weishi Hao

i just call then and they hang up my phone. My car is still within the 5-year maintenance. But there are something wrong with the battery. At first time, they told my it was a simple problem and changing a new one is fine. And I believed. But the second time come as quick as in one month with the same problem. They told me the exactly same thing! I asked them whether they can go through more carefully at this time. Well They brought me back my car after 2 hours and told me they exchanged the bad battery again. However, today I was calling to them about the same situation like other two times. I was really upset and asked them whether they can go through everything since it seems to me not a solely battery problem anymore. They said they can change what is bad and that was all they can do. I do not what kind of professional will say something such irresponsible. For me I really want a solution foe my car

Ann Gladden Hillis

Our experience was amazing!! Tommy Fain is such an expert, exceptional with detail and taking the time to load setup all the systems on the car and go over all the options, just simply fantastic and EASY!! This is our second purchase from Volvo of Marietta and our second with Tommy! We will recommend anytime and often!! In 2016 we purchased a 2016 Volvo XC60 from Tommy, unfortunately I was involved in an accident on April 18th and the car had to be totaled, but I walked away without a scratch!! Thus we went back to Tommy and he got us into a 2017 XC60 with some added features for safety like the side blind spot detectors and the back up camera, LOVING THIS NEW CAR!!!

Richard Winde

I located my vehicle through the SwedeSpeed form site. With this I contacted Denton Gupton, his posting on the site. This was an out of state purchase with the majority of the communication via emails. I must say the transaction and overall experience was a breeze. Having to fly in to Atlanta, I was greeted at the airport by Billy. Arriving at the dealership I finally met Denton. My paperwork was all in order and the S60 Polestar was prepped (full tank of gas) and ready. We went over the vehicle features with Denton explaining what I needed to do in order to get connected to Volvos Sensus website. Again, in summary a very pleasant experience.

Ayan Sengupta

I have been coming here for Parts and service mostly. I really like parts department for their helpful attitude, professionalism and competitive pricing. 6/22: one star removed as one of the warranty repair was deflected by technician as normal behavior. They also went on saying owners manual is wrong. Service manager is non existent. If you have an issue that you want to discuss with manager, good luck. I had Volvo confirm the warranty repair and contact service department directly. Still no response from them. Im willing to pay for service and repair as long as they stand behind Volvo warranty. Ill be trying out another dealership.