Malcolm Smith Motorsports

Reviews 3

HE

Heather Stiletto

This is a multi-part review, as Google Reviews only allows one review per account for several staff members at Malcolm Smith Motorsports: SALES: John Dunlavey was the kindest man to work with. He didnt do a high-pressure sale and try to sway me to something that was available on the showroom floor. What I wanted wasnt in stock, so he went and tried to find bikes locally. Turns out there werent many locally available in the color I wanted, so he had to help coordinate with mgmt. to special order one to be shipped in from another state. He kept me in the loop; called me to status me and helped complete the final paperwork, as well as coordinated some initial maintenance that I needed done (lowering links). He kept all the depts. working well together and I love walking into the dealership and talking motorcycles with him. He rides a similar bike, so that makes it a lot more fun. :-D FINANCE: Ive been lucky enough to work with Barry Clark on TWO motorcycles. He greets me by name, asks about my satisfaction with the bike, and hell even follow up if theres an issue. Hes helped me get excellent rates on my loans and made the purchase process easier than buying groceries. Everything was prepared in advance for me, and we got all the paperwork except the final, "Take delivery of the bike" paper that is signed on receipt so that picking up my bike was a piece of cake that wasnt an inconvenience around my schedule. PARTS: I ALWAYS go to Ty Traylor. He knows me by name; knows my bike, and is always friendly and helpful. Hes helped resolve minor issues before (such as with a new employees learning curve), and never hesitates to pick up the phone and call to provide a status. He knows his stuff- and I havent been able to stump him yet. :-D Now this isnt to say the other staff arent great - they all are - but if hes on duty, I will wait just for Ty. Hes excellent! SERVICE: Joe Contreras spoils me. Hes known me for years. I can literally walk on by, stop in and chat for a minute and ask him to order me another set of tires. I dont have to give him any information - he knows me, my bike, and my brand loyalties. Hes even told me to just email him and hell have everything set up for me. I think some of the negative reviews Ive read - unfortunately - probably there were issues, but Joe really cares about providing excellent service, and takes any concerns Ive ever raised seriously, addressing them immediately. Hes got the whole staff familiar with me, which is so nice - they all greet me with a wave, a smile, and most know my name. They keep me up-to-date with the status of my bike, and make sure its ready to roll. They were great when my previous bike was totaled, dealing with insurance for me and made the process of totaling it out and transitioning into a replacement bike easy. Ive been going to Malcolm Smith Motorsports for over 25 years now... and will continue to go to them. Thanks to everyone I didnt call out by name. I appreciate the excellent service! UPDATE: Because of the excellent treatment Ive received for so many years, we just purchased ANOTHER motorcycle a little over a week ago. This time a slightly-used one for my husband. So another thank-you to John Dunlavey - we waited for him to help us since he was great helping me with my 2015 ZX14R, again requesting Barry, & Ty helped us out with the replacement battery. He <3s his new-to-him 2012 Concours 14. Now he can ALMOST keep up with me. So now I want a couple quads.... Mwahaha!

CH

chris poole

Purchase of 2012 Kawasaki Concours 14 on 04/16/16 Hello, I wanted to take a moment to acknowledge two staff members (and to thank those that I didnt meet face-to-face) regarding the purchase of my 2012 Concours. My wife has been going to Malcolm Smith Motorsports for years, and has purchased several vehicles over the years. She finally convinced me to upgrade from a KLR650 to the Concours, and she went with me to make sure that I got to work with John Dunlavey & Barry Clark (sales & finance respectively). I was VERY hesitant. Taking on extra debt when I have a perfectly-functional bike was a big step, and I wasnt even sure if it was a good physical fit for me. John Dunlavey made a point of getting everything arranged so that I could test-ride it, and was kind enough to escort me just in case something happened, and was considerate of the learning curve with the new friction zones, braking, weight of the bike compared to what Im used to, etc., so that the test ride convinced me it was time to upgrade. John NEVER pressured me. He told me that if it wasnt a good fit... that well figure out something that IS, but it is terrific! John kindly handed me over to Barry Clark in finance, and my wife was right - hes ON IT. He had the paperwork prepared in only a few minutes while the bike was being checked out and prepped up for the ride. I got an amazing interest rate, and he helped clarify warranty options, etc., and explained the gigantic required stack of paperwork (its like buying a house, haha), so that it all was simple and I felt like I knew exactly what I was signing. He is also personable and made the process, which could be like pulling teeth, easy and fun - had us laughing with his casual, fun personality. Theres a few people I cant thank personally: - whoever the technician was that checked it out, provided some little specific service needs on the bike, and got her ready to roll quickly. Sorry, mystery technician! Youre appreciated, even if I dont know who it was. The staff at the checkout/cashiers desk. They were fun, friendly, and were genuinely happy for us as we paid the down payment. The rest of the sales staff - they recognize us, even if they all dont know our names - several of them came up and congratulated us on our purchase, since they remember my wifes bike a few months ago. The finance manager - sorry, the name escapes me, but even the management made a point of coming out and talking with us before I took delivery. Just nice treatment, without the cornball stuff that some dealerships do. I cant stand when they ring bells, blow horns, etc. Just treat me with courtesy and Ill be happy. I didnt deal with Parts or Service depts today, but Ill be in there soon. I plan to ride this bike as my daily driver, so be prepared, ladies and gentlemen. PS - Ty - Congrats on your promotion - my wife was very happy to hear it and asked if you can stock a set of Pirelli Angels since theyll fit on both of our bikes now... :-D Thank you all for over 25 years of treating my family right. Christopher & Heather Poole

A

A Private User

My motorcycle was ridden to Malcom-Smith on, July 17, 2009 in perfect condition (newer bike which has very low miles). They were supose to perform a service that included an oil change, tighten all bolts, adjust the values, and were to perform other things as suggested by the maunfactor. I retieved my motorcycle on, July 21, 2009. On the way home, the motorcycle died on several occasions while on the freeway and wouldnt go over 40 MPH. Once getting the motorcycle home, I noticed that there was a line hanging out exposed (not supose to be) and was pinched between the frame and the gas tank. I also noted that the bolts were still loose, therefore, they had not tightened them or had not done it properly. I called Malcom-Smith and informed them of what had happened. They wanted me to bring the back but i insisted that they come and pick it up which they did the next day. When the driver arrived at my home, I showed him the pinched line and showed him that the bolts that were supose to have been tightened, which were still loose. I also included a note about these items with the driver and instructed him to give it to the tech. A few days later, Malcom-Smith called to let me know that the bike was ready to be picked up and that it had been road tested several times and was in perfect running condition. When I arrived to pick the bike up, it was not there. They were really road testing it right then, not as they had previously told me. When the Tech arrived back with my bike (20 minutes later) the line was still pinched between the tank and the frame and the bolts were still loose. I spoke with Ron, the service manager, and Bobby the tech whom had performed the work. I actully had to repair the pinched line myself while there, right in front of Ron and Bobby. While riding the bike home the bike did the same thing as it had done when I picked it up the first time. Upon arrriving back at home, I called and spoke to Ron. He wanted me to bring the bike back for the third time. I let Ron know that I would never bring any of my other things to him for service again, I wanted to take the bike to Corona Motor Sports so they could fix whatever Malcom-Smith had done to it at Malcom-Smiths expense, and that I wanted my money that I had paid for the service to be returned because it was clear to me that they hadnt really performed what they were supose to and it would have to be done somewhere else. During that conversation, Ron did agree to refund my money that I had paid for the service that they had not properly performed and to also pay any bill at Corona Motor Sports to return the motorcyle to its previous condition. The bike was picked up at Corona Motor Sports today and Malcom-Smith did pay the $130.00 dollar bill but is now refusing to refund the money that I had paid them for the service that they had not properly performed. I would like my money back as Ron had agreed to return.