Morris Home

Reviews 3

BR

Brooke Fasold

The absolutely worst customer service I have ever dealt with. We have purchased a lot of new furniture on account of buying our first home. We bought our sectional from Morris and absolutely loved it. We decided to go back to look for a new formal dining room table. The sales team is nice and we always appreciated Andy our sales man, however after receiving our furniture much later than what was expected we noticed it had numerous dents and scratches, although they were small they were all over- from the base of the table, the table top itself, to the chairs. Now I do not know if this is a delivery or a manufacture issue, but regardless we contacted customer service. I would call Morris and wait on hold for no less than 10 minutes before even talking to someone about my issue which I found ridiculous. They had to send a technician out which was scheduled through a third party (also very annoying). I received a call from them a few days later and they came out about a week later. They came, and I never heard a single thing from Morris as promised by the tech. So I called myself. Finally, I got the answer I wanted- they were going to bring a new table and three new chairs. They finally came and we thought all was well. There were STILL small scratches on the chairs but I was done complaining I just wanted a table at this point. About two months later I was vacuuming and happened to lean down and see a huge crack down the side of the table. I immediately called and waited on hold and yet again and said they needed to send out another technician. The technician came and told my fiancé and I to our face that this was a manufacture problem and again Morris would be getting ahold of us. I was patient AGAIN and still waited over a week and a half before calling. I had to explain my entire story again for the 23rd time and the lady in customer service was very rude and said yeah "you have a lot of notes in here" as if I was a pain. If they didnt already set me over the edge- she told me shed talk to the supervisor and see what they could do. A few hours later she calls me back and tells me that it is a delivery error not manufacture and basically I would have no option because the table had been in my home for 4 months at this point! Clearly Morris does not stand behind the furniture they sell. My fiancé is involved at this point and now were just asking for our money back and to get this table out of our home. After waiting for more call backs we FINALLY have it scheduled to have our table picked up, but I am still in utter shock how absolutely TERRIBLE Morris customer service is. Not one time did I get a follow up call about our furniture that had to get re-delivered and not one time I have gotten an apology for this happening-- again! My only wish is to let as many people know that unless your furniture comes to you absolutely perfect, you will get the run around with customer service! The disconnect with this third party they have for repairs to what seems like 2 people running customer service that have terrible customer service skills and no clue whats going on will drive you crazy. We will absolutely never step foot back into Morris or Ashley Home Furniture and neither will my family and friends. PLEASE BEWARE!!!!!!!!!!!!! Below is just one picture of this four month old table, the other crack is worse! This is our formal dining room table that has been sat at less than 3 times total.

NE

Nedra Ward

My experience with this store has been absolutely horrible. I ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was Thursday. On the day the bed was supposed to be delivered i received a phone call from Morris that day cancelling the delivery. The delivery was then pushed back to Tuesday December 27th. On the 27th the delivery guys showed up and was not given all the pieces to the bed. They showed me exactly what was on the order from the store(Not their fault). The warehouse was notified by the delivery guys and they said they would take care of it. I did not receive a call from customer service. I called them back the next day and was told they are aware and a manager was going to call me back. The weekend came still no call. I called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me back. No call. I finally gave up and requested they refund me and come get what was left out my house not once but twice. The items were supposed to be picked up Saturday January 14th and its still at my house. I received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up. Another issue the insurance they offer you with the purchase of furniture. Yes I bought a couch from here too. My cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushions. They had some guy come out to the house he took a few pictures of the cushions and left. That was also before Christmas. I finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushions. So I guess having this Insurance is pointless if they are not going to replace damaged Items. Im done with this store. I am closing my account I would not refer a friend, family member or a enemy to this store. Its been a BIG HEADACHE. (Dont waste your money)

DA

Danny Offill

***Concerning the "Owners" response below*** I have not received any communication from your guest services nor am I expecting one. I followed up on my own yesterday and after a conversation with one of your managers I have found this is not only a problem for customers, but for your sales team too. I did see this first hand when I was sitting in Andys (your GM) office while he tried to contact guest services for 40 minutes without any luck, he even had direct numbers and emails!!! Owner, you should be ashamed of yourself for running a business like this. What a disadvantage to your sales team. I bet repeat business is important to their sales and pay and you have created an environment where that is nearly impossible. Extremely pathetic. I hope customers and potential applicants are able to read this to get a true perspective on how you do business. I bought the Guardian Protection Plan for my fabric couch. I have been trying to get my couch fixed since August. Guardian keeps denying my claim because they said Morris Home Furnishings put the policy for my fabric couch under their wood protection policy and since it is fabric it isnt covered. I have tried more than multiple times to get my couch fixed by calling Morris Guest Services but they have never once answered my call or called me back. I called my sales person and he was unable to help. I called a store manager (Cheryl Hunter) but she couldnt help. I physically went to the store and demanded to speak to Andy the store GM and after 40 minutes of him trying to get ahold of someone without any luck, I left. All the positive reviews are about how nice the people are and how much they like the furniture, but that isnt Morriss issue. It is their customer service after the sale. I would say it is pathetic, but that doesnt give it justice. And for whomever is addressing the reviews, dont ask for my information. You have my name, ask Cheryl or Andy, they know who I am. Danny Offill