Ethan Allen

Reviews 5

PA

Pamela Cheng

hope that my experience could serve as a warning for all the future customers. Ethan Allen Bellevue store has a bad business ethics and sales hungry where they will promise and guaranty something to make a sale. People whos involved Store Manager : Sue Tuttle Sales associate: Xichuan Li (Show Li) Design Consultant: Britney Whitney My mother is in the market for some new couches for our living room, she doesnt really speak any English so when she was looking for furnitures she saw Ethan Allen provided Chinese translations and services. We were assigned by a Designer named Xichuan Li who speaks Chinese and who teamed with Brittany Whitney and their store manager Sue Tuttle. They suggested give them a budget. Though not knowing what the market price was, my mother wired the money they asked, because they have told her to have a bigger budget if she doesnt like the items they can return them. Xichuan Li had told my mother that "they wanted to see how the home would feel with the stuff they picked " Remember, my mom asked for two couches and a couple of paintings. On December 13th a large trucked stopped in front of our home with two mover without an designer asking to unload all the stuff. We were really confused because we had only order two couches and possibly a couple of paintings. So we called Ethan Allen asking wheres the designer and what we gonna do with all 75 items ranging from table tops, vases, 30+wall paintings and a invoices of over 50k. We wanted to refuse the shipment and told both the truckers and the store a gal from Ethan Allen. She said her manager told us just unload the stuff and they will have a designer(Britney) tomorrow as it was her day off. So I asked her if the items will be returnable after its unloaded she said yes, The next day at 4pm the designer came with 1 designer (Britney), 1 Chinese interpreter,1 wall painting hanger(which cost 180 for less than 2 hours of work) and 1 helper. They stuffed everything they could to max out the budget. Mother said thats enough, first we didnt order this many stuff and second it doesnt fit our likings and ask them to halt the project and return the items expect the couches we had actually wanted. They begin to sound demanding where she tells my mother " I really like these paintings on your wall , why dont you like it" my mother repeatedly telling the translator to translate those paintings dont fit the house like the way she wanted. Then the designer told her that we had ordered and paintings it would be 15% restocking fee if were returned, my mother said thats not what the sales consultant told her and we asked for Xichuan to clear things up what she has told my mother. They said Xichuan dont work with us anymore whom took all the commissions from our sales over 50k worth of items. Then those people left. After 1 week of no response we called the Ethan Allen Bellevue store and they said they were busy and will have the truck come pick up the items we wanted to return on day 1. Soon another week goes by where we constantly contacting them. The reply we got was the store manager Sue Tuttle stated Ethan Allen wasnt liking the idea of us returning the paintings which was bought with their sales intended making commissions. Finally we had to come to an conclusion where the manager too felt it was unethical on what Xichuan Li as an sales consultant did and agree to accept part of returns. But we have to bring back those returns by ourselves, or pay them 129 dollars for them to pickup. At the same time, Xichuan recommended the return be refunded to store credits where we trade with her other customer for cash under the table! I refused, because it sounds so wrong to me. Overall, I do NOT recommend shop at Ethan Allen Bellevue Store.

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YA

Yao Pan

The Bellevue Store manager, Tina Beilicke, is very unprofessional. She provided the incorrect price. But she blamed her staff and questioned her client was being unreasonable. Terrible experience!!!!!

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PD

pdkmj

Spent $5000 on a kitchen table and chairs. When we got the chairs, they were two inches too low. Our chins were on the table. Ethan Allen refused to make it right, despite multiple requests.

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RI

Riko Valentine

The furniture is a mix of modern and contemporary. I think it would be best described as country style. A lot of variety. It really depends on what style your looking for.

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CH

Chad Merkel

We have purchased several items from here. The experience is great and the delivery people are the best.

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