Xtreme Discount Mattress Warehouse
| Category: | Mattress Store |
| Address: | 3211 Transit Rd, Elma, NY 14059, USA |
| Phone: | +1 716-668-6806 |
| Site: | xtrememattress.com |
| Rating: | 4.3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM 12–5PM |
Location
Xtreme Discount Mattress Warehouse: A Closer Look Through Customer Reviews
Introduction
Xtreme Discount Mattress Warehouse is a mattress store located in Elma, New York. The store has garnered a rating of 4.3 and offers a variety of mattresses at different price points. This article aims to provide an in-depth analysis of the store based on customer reviews, focusing on various aspects such as service quality, availability, pricing, products, staff, and location.
Service Quality
Positive Feedback
- Customers appreciate the low-pressure sales approach.
- Some reviews mention excellent service and a 30-day return policy.
Negative Feedback
- Several customers have reported poor customer service.
- Issues with management not resolving problems were also noted.
Availability
Positive Feedback
- The store is open seven days a week, making it convenient for customers.
Negative Feedback
- No negative comments regarding availability were found.
Pricing
Positive Feedback
- Many customers find the pricing to be excellent and competitive.
- Some reviews mention getting a complete bed set for less than $400.
Negative Feedback
- No negative comments regarding pricing were found.
Products Offered
Positive Feedback
- The store offers a good selection of mattresses.
- Customers have mentioned the quality of the mattresses to be good.
Negative Feedback
- Some customers felt the mattresses did not last long.
Staff
Positive Feedback
- Staff is described as knowledgeable and helpful.
- Low-pressure sales approach is appreciated by customers.
Negative Feedback
- Some customers have reported poor customer service from the staff.
Location
Positive Feedback
- The store is conveniently located on Transit Rd in Elma, NY.
Negative Feedback
- No negative comments regarding location were found.
Table Summary
| Aspect | Positive Feedback | Negative Feedback |
|---|---|---|
| Service Quality | Low-pressure | Poor customer service |
| Availability | Open 7 days | None |
| Pricing | Competitive | None |
| Products | Good selection | Short lifespan |
| Staff | Knowledgeable | Poor customer service |
| Location | Convenient | None |
Additional Insights
The store seems to offer competitive pricing and a good selection of products. However, there are mixed reviews about the quality of customer service, which could be an area for improvement. Overall, the store has received a decent rating, making it a considerable option for those looking to purchase a mattress.
Photos 19
Reviews 13
TA
tara gurbacki
Extremly poor customer service. Had the manager of the Elma location as my sales person. Was more than accommodating in selling the mattress but when an actual issue came up they have no interest in rectifying it. Called several times to get this resolved was told I would receive a call back but never did. If their customer service matched their prices they would have a pretty solid business and this customer service review would have been rated much differently hope for future customers they can get it together.
KE
Kevin Merkel
Got a queen sized pillow top bed and frame and split box spring all new and out the door for less than $400. Well with the stop if you need a new bed. Way less then any other bed place Ive found in the area.
TH
Thomas McKay
Great deals on mattresses. Appreciate the casual and relaxed sales approach of the staff here. When you sell a good product at a fair price, you dont need to convince people.
DA
Dan Lotito
Ron was low pressure, gave us an overview of our options & was available when we had questions. 30 day return policy was also a plus.
ME
Melinda Tucker
Stay Away! Horrible Customer Service....Promises made and not delivered on. Management unwilling to right the mistakes made.
DA
Daniel Griffin
Excellent service !! Great price , they mean what they say ,they will beat anyones sale price big time, check them out !!!
JE
Jennifer Ellicott
Cheap. Talked away from every mattress we looked at. We sell for less.... You mean to less people. No thank you.
RI
Richard Sikorski
Bought a bed for my daughter, its super soft and I bought it 8months ago. Would buy a bed from here again.
JA
Jay Marble
Good selection, good prices. I ended up buying a boxed memory foam mattress for less from another store.
DA
David Palmer
Good quality, equally good prices. Staff was knowledgeable and helpful.
GA
gary hil
Go there again prices and quality are great
JA
Jake McFarland
Good service but mattresses dont last
NI
nikki k
Convienyet, cheap, very good service
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