MetroPCS Tacoma 6th and Orchard

Category:	Cell Phone Store
Address:	5104 6th Ave #104, Tacoma, WA 98406, USA
Phone:	+1 253-244-7845
Site:	metropcs.com
Rating:	4.3
Working:	10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 11AM–6PM

Location

Photos 1

Reviews 22

Treoncka Cox cox

Purchased a phone march 5 and it is now shattered. I payed $100 for this phone and was not informed I needed to put insurance on my phone within 7 days. I wasnt even given the so called high security password I needed to get help until almost 2 weeks after I purchased it and Metro PCS would not even help me until I had it. I had to travel all the way back to the store just for these idiots to scribble the password down on a piece of paper and send me on my way. When my phone was damaged I spoke to the manager at the 6th Ave store he told me that all I had to do was put insurance on my phone for $6 (Did not mention 7 days is the time limit) and also pay a $50 deductible through Asurion after I made my claim. Called 611 for help and these bastards told me they cant give me a replacement phone because I had to have insurance within 7 days and Asurion would not accept the claim. Now I have a shattered phone and no way to replace it unless I buy a new phone. Worst place ever! Lesson learned!

Misunderstood Mike

Horrible place to buy a phone, bad customer service. They do not stand behind their warranties. Was told I either had to upgrade my phone after it stopped working, or pay them $15 & I may not see it for at least 4 weeks & they couldnt even commit to that. He then tried to lie and highlight a bunch of things in their receipt that had nothing to do with this situation, I guess they must deal with mostly illiterates. Anyways This place is an absolute joke, the manager looks like he should be selling fake gold chains on the corner, & has the customer service aptitude for the same line of work. This place is sketchy, I would not suggest ever doing business with them. Metro PCS coverage is slow too, it says 4G and never operates at 4G speed. Im going to file a complaint with the BBB , and the AGs office and file a complaint. Seriously dont even bother with this store, its trash.

Valerie Morton

I went in here today with my new IPhone looking forward to getting some service on it. After a few minutes, we realized they couldnt do it because my phone is from the Sprint Network. I was so disappointed. Ray, the owner, went above and beyond by letting me use their business phone to arrange another carrier. I was on their phone for 45 minutes and not once did I feel pressured to end my call. They were polite and helpful. If, in the future, I am able to use their service, I will be happily going back to this location! Thank you, always!

Luke Franklin

Great service! The two there today were really helpful and hooked me up to Metro in no time flat...Once I finally decided. 15 minutes to set up and then about 5 minutes to finish the port over from the "Big Green C" So heres the math...(Big Green C) $60 PRO 10 Gigs of DATA @ 8-9 Mbps or 60 for Unlimited DATA @ 18-64 Mbps!!! 45 Mbps (in my Basement) with 7 Gigs of hotspot

Marie Langevin

I just came home from this Metro PCS store. This place rocks. From the moment I walked in I received GREAT customer service. Ray swapped out my old Iphone 5, transferred all my contacts, photos and completely set up my new phone. This store is awesome unlike the 19th St store that had virtually NO customer service. Thanks Ray..I will spread the news.

Janae A. Petrusha

Ray the owner of that store is awesome!! He helped me get into a brand new s6, I was hesitant because I thought I had no credit to even get a phone!! He cleared my mind of all my worries and I walked out with a new s6 that Im doing doing monthly payments on with an in store perk called smart pay. Thanks Ray!!!

Maria Arteta

Ray is like my grandson treats me so well and gives me the best service. Havent been to a place in my life that treats you with such kindness and love. Not only am i a customer but i feel as if i am part of the family here at metro pcs thank you Ray for all that you do. Youre much appreciated!

Kevin Barr

Horrible Spend a lot of money each month Service in store and with phone service? Horrible Doesnt work most times They sell you covers, equipment that doesnt even work on your phone. Act bothered when having to help a customer

Shelley Castro Estrada

Customer service is phenomenal, very professional and meets the customers needs. Ray is THE MAN. He never lets us down and treats us like family. He even bought me dinner once. Definitely coming back!!

Chan

They sell you used items without letting you know....who wants to pay full price for used items... thought that was kinda rude. Wouldnt buy my cell at this location again.

Melvin Rodgers

I am 90 years old and Ray has helped me out through everything for the last 3 years. Great customer service, very patient. Thank you for all that you do

Lee Teat

Ported in from straight talk got two free phones, thank you Ray for the great experience. Made us laugh and made us feel like family. 2 thumbs up!!

jacques dothard

Great service. I live in Spanaway and Ill drive over to this store any day. Great people.

Hermione Davis

Business owner is awesome. Very professional very respectful. Great store

Clark Casson

Great service Ray never lets me down. Always helpful and professional

Eileen Terpstra

Great experience. Never going anywhere else. Best place hands down

Jessica Merritt

Great customer service. But the glass screen protectors suck