Category: | Mercedes Benz Dealer |
Address: | 100 Oceanport Ave, Little Silver, NJ 07739, USA |
Phone: | +1 732-842-5353 |
Site: | cmcbenz.com |
Rating: | 4.3 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–5:30PM Closed |
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Matthew Mazauskas
Started off as a wonderful experience with Contemporary Motor Cars, during the buying process I felt extremely comfortable and was actually handled by one of the owners, Scott Coleman. My issues are not with the way I was handled by Scott , but with the after sale presentation and the extended warranty that was pitched to me as covering, verbatum, "everything but tires, brakes, wipers, fuses, fluids, you know, normal wear and tear". Well I must tell you that I have had "many" service issues that were unexpected during the first couple of years and had to deal with bringing the vehicle in for service and going without a vehicle for longer than usual time frames. I dealt with the fact that there were not loaner vehicles available and had to make other arrangements for my business transportation needs. My reason for sharing today is the extended warranty fiasco that I have entailed when trying to get service on integral components of my steering system that have prematurely failed and should have lasted for the life of the vehicle. It is not covered and what irks me is the way they decipher on coverage. First you have to get it diagnosed at the dealer, then the dealer has to call into Mercedes warranty department, describe the diagnosis and then a decision is made. In my case, my steering went and the entire RACK system needs to be replaced, now the funny thing is, there are words in the fine print that stipulate what is covered and what is not. But I am not a mechanic or an engineer, so I blindly paid thousands of dollars for the "peace of mind" that I thought I was buying. My steering system is failing and that is not covered, unbelievable. My suggestion, buy your vehicle from CMC, but stay away from the extended warranties, chances are you wont need it, but if you do, there will be wording that prevents you from being covered and you will have to pay out of pocket. Some peace of mind!
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Steven Polaski
Certified Pre-Owned prices are exorbitant. Other dealers have the same exact C300 for $6,000 less with the same or less miles and the identical CPO warranty. They have had the exact vehicle I have been looking for in stock on multiple occasions but have chosen to bypass the dealership en-route to a cheaper vehicle. Unfortunately, the high sticker prices turned me off and did not even consider stepping foot into the showroom. Quite a turn off if I must say. I do plan on servicing my C300 with them, however as it is close to home and servicing shouldnt be that much more than Ray Catena. Fantastic facility and close to home.
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Fabulous Princess
I had a great experience acquiring my new GLE 350. My sales consultant Mario Castelli was fantastic. A super nice guy and very knowledgeable. The entire process was so easy, no pressure, no stress, just pure excitement. They even had a dozen roses for me laying on the hood of the car the day I picked it up. The customer service was the best Ive experienced. I had been to several other dealerships before making my decision; BMW, Audi, Lexus and Infiniti, but the experience from MB was exceptional and it was an easy decision.
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Alex Yoo
Brian King a very non helpful guy and seemed to have no interest in pushing forward to a deal on a e class. Didnt take any info down and called his own coworker a name in an inappropriate way in front of us customers his name was Eric by the way. Overall it was a okay atmosphere but Brian however seems to not belong there. I will continue to try and get the vehicle in the most efficient way whether its with someone else at contemporary or at a different dealership.
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Joseph Harary
The service department is outstanding, and the sales and service staff and owners are amazing, genuinely nice people. They have built a world class organization with a long term commitment to their customers. Their showroom and service area is warm, friendly and a model of what a car dealership should be. Ive been going there for decades and consistently have an extremely positive experience.
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Melanie Maddalena
I just want to say that my service manager, Bob did an excellent job. He explained everything in great detail and he appeared to go above and beyond in his commitment to service to me. I have owned a Mercedes for almost ten years, including my present vehicle purchased at Contemporary, and I can say unequivocally that the service I receive there is far and above any other place I have been.
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Chris Michael
Purchased a CPO 2014 Mercedes Benz E350 Sport from Contemporary Motor Cars and I couldnt be more satisfied with the transaction from start to finish. Brandon Founds was my sales person and was nothing short of professional and accomodating in every which way. If anyone is looking for a Mercedes with an exemplary sales team I highly recomend this dealership. You wont be dissapointed!
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helene Goodman
I have purchased two convertibles from Contemporary Motor Cars in Oceanport. Tim Welsh is extremely knowledgeable in explaining all the features of a new Mercedes. I would highly recommend him as an outstanding member of the sales team. My service manager Michael Deusch is also extremely knowledgable & a pleasure to work with.
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A Private User
I live less than a mile from MB of Cherry Hill, NJ. I was recommended to visit CMC and deal with them due to their attention to detail and customer service. CMC is over an hour from my house and I will continue to use this dealership in the future. Thank you for all your help.
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Catherine Clark
The best of the best and the attention to detail is outstanding. I have been buying cars from Scott and Allen for 20 years. I have never experienced better service and support. My service advisor John K is exceptional and I highly recommend this team of professionals.
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Marc Moslowitz
Great experience after a very bad experience from another dealer. Everything was top notch. The dealer made us feel special and left with big smiles. Looking forward to many years of business together. Joe and his staff were amazing to deal with. Debbie and Marc M
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Saleh Saleh
If you looking to buy or lease Mercedes dont waste your time shopping around for economy class treatment. And head straight to contemporary Mercedes-Benz and get treated like a super star. Joe Barill was my Sales and My Hero. Best car experience ever. ⭐️⭐️⭐️⭐️⭐️❤️
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Hilmar Paschold
Thank you Tim Welsh and all involved in my recent new vehicle lease. This is my 4th new vehicle from Contemporary since 2012, and not my last. Thank you also to John Kellner in service also for a recent service visit on another owned vehicle.
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Michael Ahn
Mario and the staff were ultra friendly and helped and worked with me to get my dream car. Highly recommended and youll love buying a Benz from here. They wont let you leave the place until you understand and learn the features in the car
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A Private User
Dennis Opperman, our service consultant, did a terrific job handling the servicing of our car from start to completion---professional, knowledgeable and caring. We are so happy to have him back as a part of the Contemporary Motor Cars Team!
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A Private User
My service rep is an absolute pleasure to deal with every time. This was a routine and scheduled maintanence of my vehicle and they handled it timely and to my complete satisfaction. The whole service department is great.
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Lisa Kotilain
Their customer service department and my rep Anthony are the reason I purchased my second Mercedes at Contemporary Motors. Anthony is always professional and sweet. Excellent service dept as expected for last 10 years!