Galaxy Toyota

Reviews 3

LA

Laurie Spencer

I am trying to decide if I want to return to Galaxy to have my car serviced or not. The only reason to go is because I would like to keep the car running (it has 95K on it) and they use the Toyota parts. My last experience with the service department was not good. First of all, they have these guys run up to you at the beginning and try to sell you some sort of glaze for your windshield, pointing out tiny chips on the upper passenger side. Who cares? And they do this EVERY time. Then they always do this hard sell thats supposedly a "special" for something you dont really need. Its like they send the service people to the A.J. Perri school of salesmanship. Those things are annoying and not how long-term customers should be treated, but hey. At least I know theyre going to pull that. But last time, they told me my water pump was leaking. To this day I dont know if that was true or not, but I had them go ahead and change it because I was taking a 500-mile trip. I later looked up prices, and they charged me about $300 more than a normal mechanic would. Of course, they do use Toyota parts, but does that really account for such a premium? Then they all went home and after I paid the bill, I couldnt locate my car. It was not in the lot, but rather left out back in the service area. I finally found a salesperson to help me find my car after wandering through the lot for 20 minutes. I wrote an email to the manager about it. Never got a response. I need my car maintained, and I am not sure what to do anymore. I just dont trust Galaxy. Its obvious that they see an older woman coming and put a target on me, and I resent that. On the amusing side, Toyota Galaxy called with a recorded message to wish me a Happy Birthday today. UPDATE: I want to note that I did call "Jessica" as listed below, and it turned out that Jessica has left but Amy has taken her place and spoke with me. I told her of my concerns, and she assured me that Galaxy had "cleaned house" and that the service staff would be made aware of the problems I had in the past, so I decided to give them another chance. The annoying windshield stone chip people were nowhere in sight, so I dont know if they still do that or they were told to stay away from me. Tim was my service person, and he was very pleasant and informative and didnt have the pushy salesperson attitude at all. After checking out my car, Tim came into the waiting room to recommend that the brakes be replaced, and since the car has almost 99K miles on it and I had indeed noticed that the brakes werent what they used to be, I said to go ahead. Further, he recommended a complete tuneup, and since I am about to go on a long car trip, I thought it was the best idea. There was absolutely no pushy sales for oddball things I never heard of before. The two recommendations were reasonable and logical for a car the age of my Corolla. After I gave the go-ahead, I remembered that I had a coupon at home for a discount, and I went into the service area and asked Tim if there was some way he could apply any discounts. He said he could easily look up available deals for the service I was getting on the corporate website and apply them to my invoice, and he did that. The only drawback was that the service took about half and hour to 45 minutes longer than the time estimate I was given, but thats not that big a deal. Id rather they take their time and get it done right. The brakes are noticeably better AND the engine SOUNDS better. It sounds more like it did when I bought the car two years old with 27K on it. There had been a weird clicking noise lately, and that is gone. For doing the right thing and taking care of a loyal customer who was very unhappy with service the previous few times, I am upgrading my previous two stars to five.

TE

Terrell Lawrence

I brought a 2008 Acura TL from this establishment with the Assistance of Mel, and Lauren back in May. Since I have brought the car it has been in service for weeks on end, for existing issues this Company was aware of when they sold it to me. For example, they had duck tape on the R passenger side door sensor because it was malfunctioning, now every time I make a L turn all the lights turn on and off saying the door is open. HOW ANNOYING!!! To make matters worst, when I brought this up to their attention they brushed me off, and dont want to take responsibility for this existing issue the car had before I purchased the vehicle!! Talk about bad business!!!!! When we test drove the car it had a message saying "Tighten Fuel Cap" my husband brought this up to Laurens attention she had service bring it in the back to "Take a look at it" all they did was reset it, and now every so often this annoying message comes up on the dash, and since I brought the most expensive warranty package where "everything" is to be covered it just so happens that this repair isnt, I will have to pay for out of pocket because its an emissions issue. How unfair is that?! Again, why should I be responsible for this?!!!!! To get anything taken care of I have to harass Mel to no avail. Above all, now that I deal with Acura of Ocean for repairs, I found out that 2 of the issues that Galaxy was supposed to take care of they never mentioned to Acura, with that said. Im taking it that they lied to me to get me off their backs! In conclusion, since purchasing this car I have unknowingly increased my stress level emotionally, and financially paying a monthly car note on top of Service/Diagnostic fees!! If you DONT want to see yourself in my situation DO NOT BUY A CAR FROM HERE!!!!!! Thank you Galaxy!! *** I HAD to give you at least 1 star to be able to post my review, if it was up to me you would be in the negative!!!

NA

Nathan Colmer

We unfortunately had a very poor experience at this dealership. My wife and I researched a car they offered for sale online, checked to make sure it was in stock, scheduled an appointment to see this specific vehicle and drove an hour and a half to see it. Once we arrived we were greeted in a very professional manner and proceeded with a test drive. When we returned from the test drive we sat down with the manager and discussed price. At some point during the conversation with the manger (which was about five minutes) they apparently sold the car out from under us to someone online (to someone who had never seen the car in person). We were incredulous that they did not even give us a chance to buy the specific car we came to see or have the decency to let us know there was another interested party. Just a simple, "Sorry we can no longer sell you the car". We offered to pay full price for the car and still nothing. I find it HIGHLY unprofessional that someone in sales would not even give the customer sitting in front of them a chance to buy a car they specifically came to see. From the other reviews it sounds like this is a nice dealership and our first impression of the dealership and staff were both positive however after such an experience and utter waste of time and money pursuing a car that we could apparently not purchase I would encourage consumers to look elsewhere.