Deery of Ames Chrysler Dodge Jeep Ram

Reviews 3

SC

Scott Scurlock

HORRIBLE!! I can say, unequivocally, this was THE WORST experience I’ve ever had at a car dealership. I’ve owned close to 50 vehicles over the years, so I’ve got some experience in this area. I live 4 ½ hours away from the dealership, so I had to handle a lot of things via email, text, and telephone. The first salesperson, Jennifer Halstead “Certified Internet Specialist” was quick to respond to my initial email. I asked for photos of the vehicles I was looking at. Jennifer said one of them was still going through the detail process, but she’d work on getting me photos. She never did, however, they were added to their website a couple of days later. Even though I told Jennifer we wanted to lower our monthly vehicle payments, she tried to sell me a new Jeep instead of the used one I inquired about. Jennifer said she’d turn my information over to a “product specialist.” After emailing Jennifer and not hearing anything for 3 days, I finally called the dealership. Jennifer said she’d have the salesman get a hold of me. The “product specialist,” Ryan Whitmore, should have been my clue not to do business with Deery Brothers of Ames. Ryan blew me off for 1 ½ days getting the paperwork I asked for so my credit union could give me the “go ahead” (even after putting a deposit down on the vehicles). All I got was excuses and falsehoods from Ryan, so I asked for the sales manager, Doug Lewis. I asked Doug for a new salesperson because Ryan was inadequate and Doug said he’d handle everything himself. I waffled for a few hours if I was going to even go up there after the way Ryan treated me, but we decided to make the drive because the one vehicle was “certified pre-owned” and the other was $500 less than retail price (we were looking to trade one vehicle in and buy two from the dealership). When I told Doug we were coming, he then informs me he was going to be off that day and pawned me off onto yet another salesperson, Joe Battles. Poor Joe didn’t know what got dumped onto him. Joe was polite and accommodating and the dealership was clean. The “certified” vehicle had a glaring problem with the Uconnect 5.0 system. Ray Charles could have seen the thing was broken. While Joe had the service department look at the broken vehicle, we go to look at the other vehicle which barely started (glow plugs were shot). The vehicle was filthy, had cigarette butts in the ashtray, and trash in the backseat. There was an oil leak from the HPOP, an exhaust leak, and the cab corners were rusted out, which is when I stopped looking at it. I go back and tell Joe the truck was a piece of crap and Joe tells me the truck is an “As is” model which was getting ready to be sent to auction. You know, very pertinent information you might tell a customer who is driving 300 miles, thanks Ryan and Doug. Joe tries to tell me they are priced at the price which they would sell for at auction. Hmmm, $500 off of retail book price and auction price are two different things. So, I can’t tell if Deery Brothers employs uneducated people, employs dishonest people, or if they are trained to mislead customers. Needless to say, we left and won’t be back. They did offer to wash our Expedition and fill up the tank for our trouble, but I’m sure they would find a way to screw up our vehicle, so I didn’t let them touch it. All in all, my wife and I lost close to $400 in wages for the day, wasted 10 hours of our time, and put 600 miles on a vehicle we are going to sell. If you are looking for the quintessential “used car salesman” then look no farther that Deery Brothers of Ames!

FA

Faith Henson

We recently had to get a new car quite suddenly after our previous vehicle literally came apart at the frame. We hadnt been car shopping in 6 years but Deery Brothers made it a smooth process. We worked with Quentin who was very patient with us as we are an incredibly indecisive couple, but we knew we wanted in a car. We needed something that had a lot of storage capacity, since my husband has a home business that sometimes requires us to pack up a bunch of things and travel to various exhibits and conventions around the midwest, but also something relatively compact so it could fit into our garage and fuel efficient. We had just barely settled in to a new house when this all happened, too, so we were a little tight on funds and as a result of our move I now had a 20 minute commute to work every day, so fuel efficiency was a top priority. However, Quentin patiently worked with us to find a car that fit all of our needs and also fit into our budget. A man named Doug also assisted us, and both gentlemen were friendly and congenial. We eventually test drove and settled on a 2012 GMC Terrain and worked with another gentleman on the aspects of the loan and the warranties we wanted, if any. The cost per month ended up being a little more than what we were initially anticipating and had budgeted for, but this gentleman was also very patient and reasonable and worked it out to give us a discount on a warranty and GAP coverage so it would be closer to our original monthly budget allowance. They also threw in a few freebies like unlimited car washes and a guarantee on the engine life! In short, we were very impressed with the customer service at Deery Brothers and with the friendly and comfortable atmosphere they provide. We didnt feel rushed or cornered and were allowed to make decisions at our own pace while gently being made aware of the limitations and constraints involved regarding our budget, what we were looking for, and promotional offers and discounts being offered to us. We look forward to any of our future visits to Deery Brohters for maintenance, repairs (hopefully not any time soon!) and, of course, those car washes!

CO

Cole Schumacher

I was helped by Geoff Brown a sales consultant. He was a really down to earth guy. Throughout the whole process, wasnt pushy, he seamed to understand my interests and concerns I had through the buying procedure. We had a lot of time to talk because the finance department was very busy at the time. He listened to me when I was concerned about the first offer on the table for payments and worked very hard in getting closer to what I wanted. The finance manager Joe Tigner was a little pushy to me, he wouldnt match the website offer for the vehicle because of the interest rate differential and that it was a estimated finance rate. All In all I guess I got what I wanted for a car but my payments I would have like to be a little lower like what the website offered. The website is a little misleading to me, but I do completely understand why I am paying what I am paying, but I feel... I am a customer and they are the business trying to get me to buy something, they could of gotten me a little closer to what I wanted in payments to try to regain my business in the future or to refer others. Back to Geoff he was very willing to stay late to gain my business. He was there until 930 pm when they closed at 8 pm. He took his time with me and explained everything that he could on the vehicle I had purchased, which was very helpful.