Category: | Used Car Dealer |
Address: | 9619 US-10, Elk River, MN 55330, USA |
Phone: | +1 763-427-0066 |
Site: | ptlautos.com |
Rating: | 2.4 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed |
AS
Ashley H
STAY AWAY!!!!!!!!! This was by far THE WORST car buying experience ever! 1 star is WAY too much to give them! My 17 year old brother found this place online while looking for a Dodge truck to buy. This was going to be his first car purchase and was very excited...if only he knew the terrible month buying a car from these people would bring us. The truck my brother found online was a 2001 Dodge Ram. Nice truck from the looks of it, no rust, clean interior and all that, but the check engine light was on. After talking with the sale woman, Jenny, and Steve, the owner, they assured us that it was only the O2 sensor and that it was a simple fix and very inexpensive. We were assured, via writing on the contract, that if it was not the O2 sensor, we could bring it back and they would fix whatever was causing the light to come on. On the drive home, an hour away, the truck started to "jump" around for lack of a better word. My brother immediately brought it to a local mechanic, who after looking at the engine and doing a compression test, in not so nice words said we were complete idiots for buying this truck. The engine was in terrible condition and this truck should have never been sold to us. We called PTL Auto and were told we could bring it up to have it repaired. We brought it up on Dec 31st of 2015. We were told by Jenny that it would be moved to the front of the line in repairs and we would have it back in a week, 2 tops. Not sure why she was even giving us a time frame because every time we called to get an update on the truck, she said she had no affiliation to the garage and we needed to talk to Steve. This is where it starts to get very frustrating. These people never answer their phones, never call you back, and constantly lie about what is going on with the vehicle and have no idea what they are doing. After a week of the car being there we called to get an update. The mechanic hadnt looked at it yet but would do so in the morning. Nope, nothing. Calling again we were told that the mechanic was out sick and that it would be a bit longer...a few more days...still nothing. Its been 2 weeks and we have no idea what is going on with this truck. Finally after 2 1/2 weeks we get word that the valves need to be machined and the engine head it cracked. They are getting new parts and we should be able to pick up on Thursday. Wednesday comes and the car is still not done. The mechanic is out for a family emergency. It has now been 3 weeks and my brother is having a hard time getting to work without a car so we drive up and get a POS loaner. The doors dont shut, it doesnt shift, and its disgusting on the inside and had NO gas in it. FINALLY, the next Friday, Jan 29th, a month from drop off, my brother gets his truck back. Steve, the owner, is an unethical and unprofessional business owner. He spends all his time at car auctions buying these piece of crap cars and then selling them seemingly without even inspecting them. This truck with a cracked head should have never been sold to us. Jenny, the sales woman is a complete hack too. This company is in the business of making money and they dont car how they do it, even if it means completely destroying a 17 year olds first car buying experience. Please stay away and tell all your friends and family to stay away! I also called the MN Attorney General and left a detailed complaint in their Consumer Rights Department and I also called the MN BBB and left a complaint with them. These people should not be allowed to sell cars!
MG
Mgk Ann
Months of spendying money on a problem I questioned happened the day I received the car. Tried returning it and all the owner said is... " I dont know what you did to it" (maybe 24 hours after buying the car)(also driving to me) and "why would I want to buy a car older then 20 years old?" I dont know? Why do you have it on your lot trying to sell it?? Basically what I think happened was... The radiator had no coolant. This person drove it to me and then the block cracked. Or the block was already cracked but still no coolant in the car at all. The day I picked it up I drove it for maybe 10 minutes had to pull over because the car was over heating and smoking. I have pictures of the sparks plugs being melted, coolant in the oil, and also oil on the top head( valve cover) where you plug the wires to the spark plugs, full of oil. They did take it back to do repairs. But told me nothing was wrong... And there wasnt oil on the top parts and plugs werent melted. Oh and the car didnt over heat. Well maybe because I put coolant in it before you picked it up with a trailer. I know this isnt my fault. I waited until I could prove I was right to write this review. Now Im donating the car because I cant afford to keep it parked where I live. I was very depressed,Angry, confused, betrayed. All in all,now whatever the car gets in auction after being fixed will go to a good cause.
AB
Abigail Eickstadt
Horrible place to purchase a vehicle. Save your money and go else where. Purchased a truck for full price on the agreement that the exhaust and idle issues be repaired. We have yet to get a straight answer let alone a successful repair. They will not call us back. Sold us a truck that is nearly inoperable. Although they attempted to repair by replacing the catalytic converter, it didnt fix the issue. We were given a truck being sold on the lot as a "loaner" and the brakes went out on it while my husband was driving. Sold us 1 death trap and loaned us another vehicle that could have resulted in fatality. There is no integrity to be found at this company. Have been flat out lied to and given 2 vehicles that had such serious issues it could cause great bodily harm or death. Did not make good on verbal agreement to fix major issues in exchange for paying full price for the truck. Will be pursuing a refund, filed with the BBB and will be lodging a complaint with the Attorney General. Major sales practice issues! The employees seem nice but at this point I consider the "niceness" to be smoke and mirrors.
BE
Ben Garvey
If i could rate negative stars to exemplify how BAD this place is i would. This place caused me days and weeks of stress. the owner charged me 400 for mechanical issues that should have been fixed prior to buying it. They were purposely ignoring me (JENNY AND STEVE were) -- i had my co-worker call from her phone call just as a hunch to see if they were ignoring me --- after probably seven attempts prior of me calling. Jenny picked up happy as ever. This place scams - cheats - and is the most unethical place Ive ever seen. everybody there is just scamming you. i had to put a lot of $ into the vehicle i bought. If you look on Yelp ---- 95% of the reviews are saying much similar to this review ....and Steve the owner doesnt ever take responsibility. He was impossible and got incredibly defensive. STAY AWAY FROM THIS PLACE!!!!!!!! FAR FAR AWAY!!! i was to the point of reporting them to the BBB and THAT is when they started getting back to me.