Ingram Park Chrysler Jeep Dodge RAM

Reviews 3

AM

Amber Guss

If I could give 0 stars I would. Here is what happened: I purchased a 2014 Jeep Patriot on January 23. I have only made one payment and hadnt even received my license plates. I had just exited the highway onto Bandera Rd. when I saw sparks from the tail end of the Jeep. At first I thought someone threw out a cigarette because thats what it looked like but then more sparks started flying. I immediately pulled over to the first place I saw and shut the Jeep off. At that point the hood was engulfed in smoke. I called a family member to come help me. When he arrived the smoke was still pouring out. He looked into the grill and thats when he saw flames. I called 911 and they were there within minutes. HERE IS MY PROBLEM with IPAC and the employees: I emailed my salesman that night and told him what happened and how it was unacceptable. His response: "Im sorry. Im sure there are policies in place to help you deal with that." Really?? I called IPAC the following day. Asked for the service manager and spoke to Robert. His response: "Well, you can bring it in but it will all just be speculation on my end, just take it to a shop." Are you kidding me?! You are the service manager, you work on vehicles all day and you dont have any answers and arent even willing to help?!? I call back and ask to speak to Daniel Jex, the man who helped seal the deal on the Jeep. Well, he didnt answer but someone else did. He took my information, didnt seem concerned at all and said someone would contact me. No one did. I call Daniel Jex again the following day. My information was taken down again and I was told someone would call me. I was called back only to be told that there was nothing the dealership could do. That it was not their fault and that it was the manufacturers problem now. Never did they offer their apologizes for what was happening, or a loaner car while all this was getting figured out. I call the next day and ask to speak the the GM, Bob Roth. I leave a voicemail. I hear nothing back. I call Bob again, the following day. I was told he was out of town. I told the receptionist my situation and she was the first person who seemed concerned for my safety and for the situation. She told me that she could transfer me to the General Sales Manager, Ray Flores, that he was one step below Bob. I asked her who was above Bob Roth and was told no one, so I said fine let me speak to Ray. Ray Flores gave me the Chrysler customer assistance number which he informed me should have been given to me the first day I called. Maybe all your employees should be told that?? While he did give me the number, that is all that has been done for me. I invested money and time and trust into IPAC Chrysler Jeep and all I have gotten in return is no help, no sense of concern and a huge mess. I have been without a car for going on 2 weeks and at this point it is only going to be longer. I am completely flabbergasted that you as a company treat your customers this way. ESPECIALLY with something as scary as a fire. Unbelievable. I have told my story to everyone I come in contact with and will continue until my situation is taken care of not only with IPAC but with Chrysler.

EL

Elizabeth Delgado

We were in on a Saturday for a test drive only and Justin Rodriguez was the representative to help us. He was very friendly and knowledgeable. He was very helpful with looking into other vehicles and never pushed us into buying anything because he knew that we were just looking at the time. After going to several Dealerships and test driving several different vehicles we decided to go back to IPAC and speak with Justin to see what kind of deal they could give us on a Dodge Dart Limited in which was on managers special. I have now had the car for almost two months and I love it! The car is great and I wouldn’t change it for the world. At the time of the sale Justin and his manager were very friendly and helpful and Annette A from finance made sure to explain everything to us while going through the paperwork. The buying experience was great however once you have taken possession of the vehicle the customer service isnt as good. I ended up having to leave my car at the dealership for scratches to be fixed for two days after buying it because they didn’t get them all the first time and I didn’t notice I missed one and they wouldn’t cover it when I brought it back in. While my car was getting the body touched up, a nail punctured my tire and I had to take my car back in for them to replace the tire right after picking it up. They also installed a Mopar EVTS system on my car in which they did not record the ESN so I could not register the Mopar system. I had to take my car in yet again for them to get the ESN so that I could register the Mopar system. They don’t keep appointments that you have made with them to look at something on your car and they don’t return phone calls as they had promised. I feel if you are a customer going in to purchase a vehicle you matter to them but once they have your money for the vehicle you don’t matter to them. I have taken my car in more than necessary and I am just very disappointed in the customer service after the purchase. Even though the purchasing experience was good I don’t think I would recommend someone to IPAC after the problems I have had and the way I have been treated after the purchase.

ST

Stevie Bell

I went today to look at a SUV. I had the most awful experience. To sum up and extremely long and horrible experience. I was there for over 4 hours. I was on a schedule and was assured that it would be a fast process. I ended up liking a Jeep Cherokee, it had high miles, but I was told the price would be good because of that. The website had it listed for $17,999( but was told it could come down) When they started looking at numbers they said the cars price was $20,000 and the payments would be $511. I said I wasnt interested in anything with payments that high. They asked me what I would be comfortable with and I said more like $300 they came back with $340...,no one would say how much they were actually gonna be selling me the car for , and when I asked I was told I would see the sheet later...all the while they are pushing papers at me to sign. ... by this time I had already been there over 3 hours just sitting there. I had to return to work soon, so I asked for my keys( I was going to trade in my current vehicle) they move me to the finance guy, but I was still unclear what the finale price was. When I said that I didnt understand why Im talking to him because I had yet to agree on a final sales price he acted like I was dumb, and was really rude, by this point I had asked for my keys three times! The last time I asked, I was told the guy who had them had gone to lunch so they were still" looking" for them . I started to cry ( because well you cant pay for a car if you dont have a job!)...magically my keys appear , I had it..finally got to leave, and for no reason will I ever be returning. Refusing to let me leave( when I said from the beginning that no matter what I had to get to work), trying to sell me a car $3,000 over the actual value ( and listed price ) of the car...and NEVER once actually explaining anything to me ( or giving me sold answers) and yet expecting me to sign contracts. It should not take outright hysterical tears to get them to let you leave. It was actually such a bad experience I dont even want to ever walk into a dealership again.