Red McCombs Toyota

Reviews 3

L.

L. Hamilton

Took day off to get my car serviced, today [08/16/17]. Left car with Service Advisor WINFRED JAMES in the 8 o clock hours advising him alarm is sounding off when locked and in close proximity. As also feeling static electricity coming from body after driving over long distances. Waited on vehicle for over an hour until they shuttled me home. Aggressively, James later called to accuse me of installing some blue light on dashboard. While advising him that upon buying car in 2015, I was advised not to mess with the electrical and/or mechanical system, as the warranty will be voided. Whilst animalizing his tone and behavior, at one point James exclaimed, No, no! And telling me the servicemen hooked their computer up to the vehicle and this blue light is affecting the alarms sensitivity. So I kept calm and ended his his repugnance, which borders somewhere between arrogance or ignorance. After returning to his location, I had him point out this blue light on my dashboard. Seemingly unbeknown to James, this blue light was in fact attached to the alarm system Toyota Red McCombs got installed through Automotive Tint & Alarm. And this is exactly how I bought the car from them. After bringing this to his attention, not even the animal in James occurred to him to offer an apology and/or own up his mistake. He claimed on the service receipt that I need to take all the aftermarket equipment out to have the alarm rechecked. And had the audacity to be telling and giving me a business card to contact Automotive Tint & Alarm, to have them rectify this matter. Clearly trying to pass off the problem or just plain lazy! Upon checking my car, the remote could not lock the car and James is telling me the mechanics must have disconnected something. Mark you, I did not buy the vehicle from ATA but from Toyota Red Mc Combs. Why must I be doing Toyota Red Mc Combs job of causing/bring the vehicle to ATA to rectify the alarm? So this piece of uselessness called Winfred told me to leave the vehicle and pick it up another day. Feeling very unsatisfied after speaking to two Managers who did more damage in trying to go into damage control mode, I eventually spoke to Service Mngr. Frank Driffill, who was very apologetic and even offered to loan me a rental car in light of my plight. But I insisted I need my vehicle for work the following day. Frank did his very best and before I know it the said day, he called me back shortly after and told me to come pick up the car at the soonest opportunity. This is the kind of prompt service customers deserve and especially when the company staff mess up. Also caused him to correct Jamess erroneous accusation and issue me with a new service receipt to reflect just that. Otherwise it would look bad on me when its Red McCOmbs/James fault. Had WINFRED JAMES and the mechanics checking the electrical done their jobs effectively, they would have seen the alarm was installed by them. Had they checked the vehicle history on computer, they would have seen that but that seemed like too much work. No thanks to Mngr. Mary Ann who smartly/foolishly tried to tell me I bought the vehicle from Red Mc Combs and not Toyota. As if she had no clue what I am talking about while trying to sweep the dirt under the carpet. Going forward, I really doubt buying another vehicle from Red Mc Combs. Upon bringing my vehicle to Toy Red Mc Combs for its 50, 000 miles service, the vehicle was at around 49,000 + miles. Shockingly, I caught the said Winifred James on my mirror camera [recording in stealth mode] saying, This f**king man aint driving this car! And gave it a pass at the time. Today the said camera caught him talking about this f**king camera is probably what is causing the problem, to himself, again! Referring to my said mirror camera recording him in stealth mode again. Unfortunately, this is the piece of two legged ignorance employed to Toyota Red Mc Combs.

RA

rajesh chodavarapu

Hi.. I thought of purchasing an used vehicle from here. The actual sales person routed me to another person who is awesome while explaining the car and eligible for 5 stars. Then we had negotiation on the price and we are not ok to their price and thought of leaving without a deal. Then the senior sales person came and tried to convince me and said that they will work around the price and took all the documents to process further. He asked about the experience with the sales team and I said awesome. He said that I am satisfied with them so far. "So far" I didnt understand why he said "So far". The next day morning they called and said that all things were approved and they asked me to come and pick up the car. When I go to them they congratulated me for 5-6 times. They got signature on some agreement papers too. I repeatedly asking them for the final price and they didnt disclose. After insisting for several times they told the price which made me cry, angry, laugh and dissapointed... They played the marketing tactics on me and I became fool and a couple of my friends too. Then I understood the"So far". Since I like the car I went up on the price a bit more. If they couldnt give at that price and cant provide me the room in the discount, they would have told me over the phone instead of asking me to come and pick the car but they played the game till last minute. I lost 6 points due to the hard enquiry on my credit. Finally I would like to thank them who gave me the motivation to take up learners license test. Over a night I read the material and gave the exam. Finally thank you guys for giving me such kind of experience. Thanks for the reply. On that I authorized for the credit history enquiry. Hope I gave the authorization for one hard enquiry from Red McCombs. But you made 6 enquiries listed below. ALLY FINANCIAL Inquiry Oct 30, 2015 MCCOMBS/TOYOTA Inquiry Oct 29, 2015 WFDS Inquiry Oct 30, 2015 TMCC Inquiry Oct 30, 2015 CHASE AUTO Inquiry Oct 30, 2015 R MCCOMBS TO Inquiry Oct 29, 2015 I tried calling you but you are putting me on hold for more than 30 mins every time. I want to check with you whether those enquiries made by you or not. If you made them I am requesting you to remove those hard enquiries as they are effecting my credit history. If you confirm that requests were not made by you I will dispute those enquiries and will proceed legally. Please call me back (you can get my number from your contact lists hopefully you will have).

DR

Dr. V

Mr. Robert Block turned what could have been a disastrous day into a pleasant car buying experience for my family and me. In a nutshell, my family and I were driving from out of town in order for my wife to drop me off at the dealership to shop for cars at the Red McCombs Toyota dealership, while she and kids did some other things in town. I had an appointment set for 12PM. Well, about 18 miles out of San Antonio we experienced a fairly terrifying tire blowout racing at about 75 mph. Slightly shaken and on the side of the road with vehicles whooshing past, we called Roadside Assistance and Mr. Robert Block, with whom we had the appointment. Though our insurance (and road side assistance) was going to take care of the towing, it was looking like our family would end up spending the sunny day in a mechanic/tire shop instead of having the wonderful day trip we planned. Then I called Mr. Robert Block. When I called Mr. Block he took everything under control: He had our SUV towed to the Red McCombs dealership, and had the Service Department waiting for it, when we arrived. Then he shuttled my family and me to their destination so that they could have fun in the city while the SUV was serviced at Toyota. This left me returning to the dealership with Mr. Block p to talk shop and cars. After all of the "necessary" haggling, we got down to brass tacks and I found Mr. Block helpful, honest (does that and car salesmanry go together?), and hustling for my business. Further, Robert Block actually educated me quite a bit on cars and the car selling/buying business. To put a cherry on top of the experience, even though it could have taken 4 hours to have the car serviced it was ready in about 2. Okay, so maybe that wasnt much of a nutshell. But everything really worked together seamlessly that day: kids and wife had a good time, our SUV got serviced in record time, and I got the new affordable, but sporty car that I needed for work. After all was said and done I got to pick up wife and kids in the new car and head back to pick up the one waiting for us. I thank God for his safety and I thank God for using Mr. Block to rescue our family time from the pits of some bad National Lampoon vacation iteration. So heres a heart thanks to Robert Block and to Red McCombs Toyota. This is customer service.