Category: | Chevrolet Dealer |
Address: | 802 N Key Ave, Lampasas, TX 76550, USA |
Phone: | +1 512-556-6285 |
Site: | jhauto.com |
Rating: | 3.8 |
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Joseph Armstrong
OK, so after 3 years, one engine tear down hoffpauir marble falls, one engine rebuild hoffpauir burnet, then an engine replacement again hoffpauir burnet. Three dealers which now include Hoffpauir Lampassas and $8000.00 my truck is still parked six months after getting the engine replaced, with electrical problems that the burnet hoffpauir told me to simply pull the fuses( which didnt work the battery still dies. The dealers keep shuttling me between themselves and claim no responsibility as they are sold. Now ( I am an electrician) I decided to try to isolate the short myself, finding out that I have 9 wires in my main fuse box that are grounded and creating a 10 volt parasitic draw on my system, why they couldnt find this is beyond me as they are Chevy certified mechanics So now my problem is I want a schematic for my truck from the dealer so I can verify and try to fix this issue and they tell me to simply google it. Or if I come in they might could print me up something. DO NOT DO SERVICE WORK WITH THIS DEALER. If you do and are not satisfied they will simply send you around to 3 different dealers all claiming to have no responsibility and to have been sold and refuse to honor anything after that sold date etc and so on.
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Gilbert DeMarco
I would advise against trusting this dealership. They promise things and do not follow through. They get you to purchase warranties and they never file the paperwork. You dont realize it until sometime in the future when you have to file a claim and they deny it as it is too late now for them to file the paperwork. They replace tires with faulty and incorrect tires on used vehicles. You dont know it until you have an issue with the tires, by then it is too late to do anything about it. They refuse to pay the referral reward when you are referred by a friend and buy a vehicle from this dealership. We have filed a complaint with the BBB and the Texas State attorney General. You would be better off going elsewhere to purchase a vehicle. **UPDATE: This dealership has banned me from making comments on their Facebook page! They cant take the truth apparently. A business should be able to take bad comments along with the good. Another example they are not a good business to buy vehicles from. They hide the truth from their customers.
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Charles Cox
The entire buying and follow up experience was excellent. Corey Poteet made the initial contact and referral. Further contact and negotiations of price/trade-in were made with Bryan Kinsey. Wren Alexander handled the mechanics of the make ready and add-on accessories, and preparing for final delivery. Beto Cuellar handled the f&i/closing of the deal. And Doug in service handled a just subsequent issue with the check engine light/replacement of defective exhaust sensor. All were very friendly and helpful, and did an excellent job in taking care of my purchase experience. I will be recommending Jim Hoffpauir Cad/Chev/Buick to anyone I know that is in the market for a vehicle. Thanks!
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crystal castillo
After purchasing a vehicle here 2 yrs ago. We have tried to upgrade several times and have yet to even been contacted. We were promised as long as we kept up with our payments it would be absolutely no problem to upgrade. So as planned 2 years later we are trying to get an upgrade and Brandon will not even return our phone calls. We have never missed a payments and trust me the payments are extremely high. We trusted this place and they made a sell and now want nothing to do with helping us get an upgrade. Why make promises you cant keep. Why not return our calls. Worst customer service!
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Onecha Gauthier
As a first timer I got excellent help from the representatives as a new car buyer and they did everything in their power to make sure I left out with a brand new car all the staff were so helpful and had a smile on their face they give great service and I do appreciate them and I will tell everybody Jim hoffpauir is the place to go Lampasas Texas if youre looking for a new car and for someone as friendly and have fun please see Jim Hoffpauir thank you
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Kalvin Rhone
Eighteen years ago my Buick Skylark died outside of Lampasas and this dealership took great care of me. Today my sisters car began acting up and they went to extraordinary length taking care of our perishables and vehicle. Brian, the mechanic, and in fact the entire office staff were genuinely friendly, engaging, and what should have been a MISERABLE experience became more akin to a planned stop with long time friends.
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Dillon Pinto
My company uses ARI i brought my truck in and get a call later saying ARI denied my service. I call ARI myself and they said they never got a call had to set everything up myself. Then ask to have two keys made. Guy says "ok ill order them" come back two days later no keys. Wait two more days and call in and they have no record of me ordering keys...
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Karla Miller
“Wren was very helpful in my search for a used car. He was not pushy, if he had been I would not have been back. He listened to my thoughts of what I wanted. Offered to check other lots if I did not see what I was looking for on the Lampasas location. I appreciated Wrens professionalism and respect shown to me during my search and purchase. ”
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Mike Gall Sr.
i sold a truck to them. brian was fair to deal with and the transaction was painless. keep in mind, this is the chevy store. the ford store is not the same and i will never set foot in there again.
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Linda Humphries
Wren and Brian provided excellent service to me. The atmosphere was so relaxing. Thank you Jim Hoffpauir and all your staff.
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Carl Atkins
Happy with the sale and the sales person. Pleased to be in my truck. It does what they said it would do.
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Lance Lewis
Hoffpauirs goes above and beyond to take care of my truck.
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Vicki Doyle
Great dealership! Brian Holtzclaw is the best!
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Michael Jones
Great work!! Quick service!
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Mike Dansby
Fast service. Nice price!
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Bobby Montgomery
Best service in town.