Jennings Anderson Ford

Reviews 3

CA

Carole Thompson

I had a terrible experience at Jennings Anderson Ford. After purchasing a certified 2010 ford mustang I began having problems with the steering wheel shaking. When I first brought this issue up to TC, the sales consultant, he immediately stated "Theres nothing wrong with that car." He made this comment without so much as stepping inside the vehicle or referring me to someone in service. I should have known at that moment that Anderson Ford would not be willing to help remedy the situation. Once I was able to speak with a service manager, he immediately began quoting me prices to fix the car that, at that point in time, I had only had a week. In total, I brought the car in four times in the first month of ownership for the following issues: shaky steering wheel while breaking, shaky steering wheel while traveling at 40 mph or above, loose feeling drivers seat, and general rough feeling especially over bumps. My concerns were dismissed by staff members and I felt that they spoke down to me in saying that "mustangs have a rougher ride and some roads are rougher than others" with such a condescending tone. The fact that I told the service manager, Jeff Asher, that I have driven many mustangs and have owned a 2007 model did not matter. My concerns fell on deaf ears. Throughout the four times that I took my car into Jennings Anderson Ford they were able to fix the loose drivers seat and the shaky steering wheel while breaking; however, the car continued to ride rough and the steering wheel continued to shake. Never did Anderson Ford provide me a plan of action or talk me through what they attempted to do to fix the problem. To my knowledge, they balanced and rotated the tires twice. It was only after I complained to the general manager that they claimed to have looked at other potential issues. To top it all off I made an appointment at another reputable dealership (that I purchased my previous mustang from) and they were able to determine almost instantly that the issue with the car was related to the control arms. Jennings Anderson Ford now denies any issues with the car. Fortunately, the car is still under warranty and I will only be out the deductible that I have paid the other dealership (not counting the amount of time spent driving to and from Anderson Ford and energy spent trying to convince them that there is in fact an issue). The staff at Jennings Anderson Ford would greatly benefit from having customer service training! I should not have had four problems in the first month of owning a certified pre-owned vehicle. I would advise those who are considering making a vehicle purchase at Jennings Anderson Ford to go elsewhere and have a mechanic triple check the vehicle before signing anything. TC, the sales consultant, told me initially that I was not allowed to take the vehicle off property to have a mechanic check it out. This should have been my first clue to walk out the door.

DG

DG Molina

Salesman: Lynn King Finance: Brandon Brady After dealing with another dealership which did not have correct inventory, I called Jennings Anderson and was connected with Lynn King in New Car Sales. I informed him of the specific options I am looking for in a vehicle and that I would like to set up an appointment with him in half an hour (Driving from San Antonio). Upon my arrival, Mr. King had the keys to a Mustang matching my requirements, and with a quick copy of my drivers license we went off for a test drive. Mr. King did a great job on the test drive, making me feel comfortable while still talking to me about the new features of the 2015 Mustang compared to my previous model year I was currently driving. Mr. King also allowed me to take the vehicle on both back roads and highway, most dealerships refuse even a basic test drive on these vehicles! Back at the dealership Mr. King and I went over pricing on the vehicle, and with no haggling I had a price well below MSRP. Due to situations I had to handle, I was unable to purchase the vehicle the same day however, Mr. King informed me he was happy to come in on his day off (the following day) to assist me with the purchase. The next day, Mr. King helped me secure financing for the vehicle over the phone from my home in San Antonio. With a 1.99% interest rate secured, I drove to once again meet Mr. King at the dealership. Upon arrival the second day, Mr. King had all paperwork ready just requiring signatures along with the required information on my end. After paperwork, Mr. King brought my new vehicle out freshly detailed for me to do a final inspection. After inspection Mr. King introduced me to Mr. Brady, Business Manager for the final contract on the deal. I want to stress that no details of our agreements were ever forgotten or misprinted at any time during my dealings with Mr. King and Mr. Brady. Mr. Brady even assisted me with recommending the proper Ford Extended Service Plans and Warranties which match my driving habits. The people at Jennings Anderson are amazing, not pushy or slick like most other dealerships. I was in and out within a few hours, leaving my 2012 Mustang as a trade in, which they gave me a fair price on up front I must say. Mr. King even took the time to help me transfer my belongings from one car to the other after the sale. I live in Houston, however I will be back to Jennings Anderson for my next vehicle, and I recommend you do the same. Jennings Anderson is worth the 30 mile drive out of town! Thanks guys!

RU

Russell Locke

I took my 2002 Mazda B3000 (a Ford Ranger in sheeps clothing) in because it was running poorly, barely able to get up to 50mph. I asked the service dept to diagnose the problem. I was aware that this would cost about $100 but was prepared to pay that to find out what was wrong. After about an hour, the service advisor showed me a colorful printout showing two cylinders were low on compression, one 5% below average and one 6% below. He told me that I really should get another engine and suggested getting one from a junk yard in Stonewall. He told me it had serious engine damage and could not be trusted for more than local commuting. I thanked him, paid the $127 and took the truck to my local mechanic to see what he would charge to put in a used motor if we could find one. He took the truck for a drive and then told me that the lack of power was due to a clogged catalytic converter and not to the low compression. He said the compression was about 120 in both low cylinders compared to 150 or more in the others. He also told me that I would probably need new valve seats someday but that it would run great with the cats cleaned out. He fixed it and it now will cruise at 70 or better with no problems. The mileage went from 13mpg to 22mpg! Im happy with my local mechanic, not so much with Jennings-Anderson. And I spoke to the service manager and advisor and they basically said "sorry you arent happy but we did what we were asked to do." I disagree. I also told them that a happy customer might not tell anyone but an unhappy customer will tell everyone! "No problem," they said, "you are judging us by one experience and everyone else knows we are a (*top notch organization)." * my words, I dont recall their exact words.