|Address:||11089 Resort Road #200, Ellicott City, MD 21042, USA|
|Working:||10AM–6PM 10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 10AM–6PM Closed|
Even though I live in Ellicott City, Ive always shopped at Smyths Towson location. However, over the last two weeks, on two occasions Ive had the pleasure of getting to know the Ellicott City Smyth Staff. On my first visit, I entered the store with a gift certificate that was over seven years old (embarrassing), and they treated me like royalty. The sales consultant took the time to learn my preferences and listen what I liked. Consequently, I left with a beautiful necklace. On my second visit, my husband & I brought in many items of jewelry in need of repair, along with two watches (not purchased at Smyth) that required batteries. Though they were scheduled to close in thirty minutes, the staff sized a watch, installed two watch batteries and sized a wedding ring (all free of charge). Amazing! Love this store, love the selection and especially love the staff. Thank you, Smyth of Ellicott City!
Received a great product for a fair price. The reason for the three star rating: 1: Was told I would receive the appraisal papers within a few days after purchasing a ring, have yet to receive an appraisal and its been a couple of weeks. 2: Online it states that the Friday hours are until 8 PM, well after driving 40 minutes to the location I found that to be completely false. Will gladly change the rating if these issues were to be resolved. EDIT: Recently talked with store management and they had all my problems resolved. Management was very friendly and considerate in addressing the issue. The resolution was a very quck process and the management was very understanding.
Worked with Liz to pick out an engagement ring for my now fiancé. I really appreciated her taking the time to review all the options I had within my price range, and especially her recommendations on where spending additional money wasnt necessary. She also helped us pick out our wedding rings and again made the process very easy. I would highly recommend working with her. We have also had a great experience with John who helped size my fiancés ring and cleaned it on multiple occasions at no cost which was much appreciated. Overall, Liz, John and everyone at Smyth did an excellent job and always make us feel welcome and valued whenever we stop in.
Liz was so great with helping my mom for her wedding present to my sister!! My sister Bridget has a severe allergy to most metals, and she helped us through the problem of transferring my great grandmothers opal earnings into platinum settings. We knew she had an allergy to gold, and Liz said that platinum was the way to go. We put our trust in her, and couldnt be happier!! My sister loves the earrings, and to this day I use Smyth as my one stop shop for Christmas gifts!! Love this place and EVERYONE who works there!!
I love the variety of things and the value you get at Smyth, but what really keeps me coming back is Liz. She is so much more than a salesperson she is like a family member. She checks in on me and my mom. She even asks about my cat! She pays attention and knows what I like. She contacts me for sales and deals on things she knows I would love. She has yet to steer me or any other family member that Ive sent her wrong. We will all keep coming back to see Liz for all our needs.
Working with Smyth is wonderful! Everyone is very friendly and helpful - it makes all the difference when theres a smiling face to greet you the moment you walk in. We worked with Liz for my engagement ring and wedding band, and she is AWESOME! She took extra care to make sure we were happy and we love every visit we make to the store. If you live in Maryland, go to Smyth for ALL your jewelry needs! We will be customers for life.
My entire family buys their jewelry here, and I now see why. The person I worked with was professional, yet personable and easy to talk with. I felt that he helped me find what I was looking for rather than pushing his own agenda. He saved me a large amount of money due to his knowledge and expertise. I would have never known I didnt need to spend as much if not for going to Smyth. I will be coming here for a long time.
Best jewels ever- their quality is only topped by their personal care and attention to detail; each price Ive chosen or received has been stunning, unique, and so well valued. Their associates are my favorite reason for returning so often. Ive refered friends and family alike for their consist quality, pricing, provided by the most amazing people ever - this is your one stop shop!
Good people were friendly there was this one guy African American l believe his name was Luke or Lew but he was very nice and patient. I looked at several rings and couldnt find the right size the sales person offered to have it sized for me but I refused to do it that way because of Superstition.
Love having the phenomenal quality and amazing customer service of Smyths here in Ellicott City! Liz, Rhoula and the entire team are incredible to work with no matter if its a small purchase like an Alex & Ani bracelet.... to a purchase of a life time when my son bought an engagement ring!!!
Smyth is awesome! Especially the customer service. I went in one day looking for ideas for my engagement ring and Kelsi one of the employees gave me so many ideas! I had no idea how many different cuts of diamonds there were! Now Im ready for my dream ring and Im so excited!!!!
Enjoyed the customer service. Very friendly and inviting. I enjoyed that my salesman spent time with me and was ok with allowing me time to consider my purchase! I ended up purchasing 3 items that day and also left jewelry there of my own to be repaired. Great experience!
Smyth in Ellicott City is the most lovely of places. Everyone is so friendly, knowledgable and helpful! I love their pet fish! Really shows what great people they are! I went in to return something the other day and it so seamless! Thanks Smyth! I will definitely be back!
My fiancé and I are over the moon about our wedding bands. We worked with Angela and she was the best! We felt comfortable throughout the entire process and would recommend Angela and Smyth to anyone looking to make one of the most important purchases of their lives!
My go to ladies are Angela and Kelsi! Kelsi lets me know if there are new items in stock and I will make the distance drive just because she takes the time to keep me in the loop with the newest pieces in stock. Thanks for the excellent service ladies!
John & Di Anderson
Staff has always been nice to us. Products are very nice and high quality. Am a longtime customer. Check out all three locations for best selection. They also have occasional great tent event sales! My score 4.5/5 as everyone has room for improvement!
Cant say enough good things about this store - I continue to shop here because they consistently deliver top-notch customer service. I stopped by recently for a repair and was pleasantly surprised when they turned it around sooner than promised!
Went in looking for something and was treated amazingly by Lewis. He helped look through their inventory for a couple things, cleaned my ring and offered me a drink. Great customer service every time I go, but this time especially.