K Novinger Jewelry

Reviews 5

JE

Jeremy S

Kristen Novinger saved my engagement ring. I came to her for advice after a large jewelry company took my custom design and butchered it. Because it was a custom design I was expected to pay for a ring that looked nothing like my design and I was seriously distraught. Kristen and her staff were genuinely kind and gave me solid advice on how to handle my situation and within a week I was free from buying a worthless hunk of metal and able to start fresh once more in the pursuit of creating the perfect engagement ring. Kristen understood not only the flaws in the ring created by this other company, but she truly understood my vision for this ring. Neither she nor her staff pressured me to go in any particular direction with my ring. I had been to several jewelers both locally and out of state and this was seriously the best non pressure customer service I had received. Some companies claim to go hand in hand with you on the design process...a false promise given by companies I had previously dealt with, but Kristen made sure I saw every step and was comfortable with every step before moving on. Kristen took my design picture and gave me hand drawings of my ring from different angles. Then beautifully developed CAD drawings of my ring that really looked like a picture of my ring to be. I was presented with the wax representation of my ring, still needed some adjustment...no problem, Kristen reworked my wax beautifully for that last small touch that was needed. I got to see the raw ring before it was polished and then the polished ring before the stone was set. Once completed it wasnt just a beautiful ring but a piece of art and one that without her patience and dedication I could have never created for the the love of my life. My fiancee LOVED the ring and now has something of unique quality to cherish for the rest of her life. Something else you should understand about Kristen...this wasnt some big sale for her but she worked for months on my design. I already owned my diamond and the setting she created that looked perfect was still considerably less than the company that butchered my design before. Thats the thing...yes they sell and create high class jewelry but they arent stiff or pushy there and its not all about the almighty dollar. My advice is simple, if you are thinking about having any jewelry made at least stop by and talk to Kristen about your idea. If she cant help you she will point you in the direction of those that can. Odds are though that she can help you to make your vision become reality and she wont stop until you are happy with your piece. Because in her own words "its not about whether I love it, its about you and whether or not you love it." Well Kristen, we love it! Thank you.

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MI

Mike Howells

Wonderful, friendly, considered service. I came in with a stone and received all the help and guidance to emerge with a really amazing ring. Kristin is skilled at helping develop abstract thoughts into solid designs, offering input and suggestions where necessary without being overbearing. Plus a dog-friendly establishment. Highly recommended.

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BO

Bonnie Brander

Cannot say enough great things about this place. Sam is awesome, very helpful and knowledgeable. My first experience here will certainly not be my last. Thank you to the entire staff.

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RA

Randall Mitchell

We picked up wedding bands there. The staff was great help. I was able to take aspects of different rings and get a custom band that suits me perfectly.

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FA

Fatima Batool

Very friendly.

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