One Hour Optical

Reviews 3

A

A Private User

I went to the location on Colorado and Mexico in the Safeway shopping center. Can I select 0 stars? First off I already had my prescription in hand, so I just needed to go in and pick out some frames. When I arrived at 5:20 after work (they close at 6) the person inside hurried and called her husband to tell him that "she will be home late". They had 40 minutes until closing time. If youre working late, thats not my problem. Anyway, more about that later. While browsing they insisted that I should go with this frame, or this frame, and not this frame cause it was out of style. The person that helped me even tried handing me a frame that my grandma would have loved to wear way back in the 50s. Im not interested in frames that would appeal to males in the 1950s. I am a male, nor am I a homosexual. This was extremely offensive! After finally settling on a pair of frames, this person hurried and rushed me to a desk and proceeded to ring me up without insurance. When I got arrived I filled out their one sheeter and they did tell me that my insurance was verified. So when the $300 plus price tag came up, I was pretty appalled. No way was I going to pay this much. After working it out with them and explaining to 3 different people that I had insurance, and they had to go look it up in their system, they finally came back with a better total. So, I payed and was told that my glasses would be available the following Thursday. The next Thursday came and almost went and no call from them so on Thursday I called them and was told that I was quoted for the next Friday, so itll be awhile. I explained to that person that I was told Thursday, and I need them on the date that I was quoted. They didnt budge, so I waited for that Friday. At the end of Friday and still no call, I called them and they proceeded to tell me that they would be a few more days. So I called back 5 minutes later to speak to somebody else and sure enough somebody else answered. This person was much nicer and checked on it further for me. In the midst of the conversation, they proceeded to tell me that they never "send them away". They just send the glasses downstairs. When I heard this I about did a backflip. Not only did they have to pretend to call another place, my glasses were there the whole time. Im fine with processing times, but the attitude and pretending to call remote locations was just more then enough for me to tolerate. And to top it off, the person that helped me initially, I had a coworker that had gone there a few days after me at 5:35 pm. This person helped them too, and right after greeting them they called their husband to say that they would be late. Not only did she do that in front of my coworker, she did that in front of myself too. Im convinced that this person does that with every person that they help after 5 in an attempt to rush that potential customer. All I can say is that given that and the lack of communication, Ill be taking my business elsewhere and also contacting my insurance provider to let them know the crappy service that I had with this merchant. Given a couple of nasty letters to my insurance provider from a couple employees on the same plan about the same rush tactics and the lack of service, I hope that they drop this merchant from their approved merchants list. If you want to be rushed, treated like feces and just have bad service then go here.

TI

Tiffany Frederiksen

I was a first-time customer. At my first exam I was told they would need to dilate my eyes. I wasnt prepared for a dilation so I had to re-schedule for another day for my exam to be finished. I went in a week later for the dilation and was seen by a different doctor. He dilated my eyes, gave me an exam and a trial pair of contact lenses based on his analysis. The left contact immediately irritated my eye, so I called back to tell them that I didnt like the prescription. I was told that the second doctor did not give me the proper dilation drops and that my exam needed to be done again (which was completely unrelated to the irritating contact which they chalked up to a defective lense, but frustrating nonetheless.) So I came in for my third appointment (which means a third time requesting time off of work). My eyes were dilated for a second time and I was given a prescription and another trial pair of lenses. I did not feel like the prescription was right...my year-old prescription from a previous provider was much better. At that point I did not want to take yet another day (which could turn into who knows how many days) off of work to get re-evaluated. Another thing my doctor did not discuss with me before writing my prescription was the cost of the lenses she prescribed. They were $50 per box (verses $16 per box at my old provider). Now I am stuck with a prescription for contacts that I cannot afford and that doesnt give me the greatest vision. TO TOP IT ALL OFF, I RECEIVED AN INVOICE FOR $100 FROM THEM FOR CONTACTS I NEVER ORDERED! Luckily the billing person was nice and corrected the problem when I called in, but overall I am not happy at all with my experience here - not only with the disorganization of the staff, but the lack of communication between doctors and the lack of communication from doctor to patient. I would not recommend coming here at all.

DA

Dan McDermott

I had visited this business in past for eyeglasses without customer service or product issues. Went there about 45 days ago for the second time hoping to get some new eyeglasses before I moved out of state. Worked with Jerry both times; he is now the manager. First question wife and I asked him was can we get glasses purchased at his store serviced in Iowa. He asked where, I said DesMoines. He said yes, this will not be a problem... Based on this false information, I made an approximate $350 purchase. Forty five days later, I got a scratch on my lense and proceeded to contact One Hour Optical in DesMoines to be told that Jerry was incorrect and I cannot receive any service there without payment in full. Maybe that is what he thought I was asking, can I go pay someone to service my glasses in Iowa, I think not. I immediately called Jerry who had the audacity to tell me what he meant by saying it would not be a problem for me to get my glasses serviced in DesMoines was that I could mail him the glasses when I needed them serviced.. like I can mail him them to get them adjusted.., which is an every other month service I typically require. I said this unacceptable and I want a refund. He said no way as we are now outside the 30 day money back guarantee timeframe. He said whatever he thought he must to sell me a pair of glasses that day and hoped that when I needed them serviced and uncovered his lie it would be too late. He was correct, please do not continue to reward this business for their malfeasance.