Petco Animal Supplies

Category:	Pet Supply Store
Address:	1014 Glenbrook Way, Hendersonville, TN 37075, USA
Phone:	+1 615-826-2028
Site:	stores.petco.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 31

Tylyn Maxwell

I usually enjoy going to Petco to look at the animals and buy my animal supplies. Unfortunately, on more than one occasion I have purchased an animal that was the wrong sex. Back in February of 2016 I adopted a mischief of rats that had been brought to the store because they were seized from their previous owners. I was told that all but one were female. Turns out, all three were very obviously males with the help of google images. December of 2016, I go to purchase another rat. The label clearly said "Large Male Rat", but this one is actually a female. I still have the two males from February (one of the brothers was taken in by a friend) so I have to keep them separated so that I dont have an entire colony of rats. I do not expect to return this rat, mainly because I have already grown attached to her and her to me, but the fat that this has happened on more than one occasion is cause for concern. Unfortunately, that female rat is alone in her cage because she cant be with the others. Rats need to be in groups of two or more, or their mental and emotional health will deteriorate. I will be purchasing another female rat for her to bond with, but not from this store. With my luck, it would turn out to be a male. I will continue to buy my supplies here, but I will no longer be purchasing any animal.

Allie Martin

If I could give this place a negative 10 I would. I was told they do not keep dog crates in Stock and to go online. I did and order a large one door dog crate. I was told 2 to 5 business days. When the I attempted to track the package on the day it was supposed to come, it was out for delivery is MT. I called and they told me I was wrong and was in my area TN. So I waited and checked again it had been delivered to another person over 2,211 miles away from me. To say I was not happy, when I called they told me it would be another week and I demanded that they send me on asap free of charge since I paid for it. I am not happy and have learned my lesson and will go some where else from now on. I have yet to receive my dog crate I ordered as well.

Shellie Olson

Their prices are extremely high, even when they are having a sale! Another thing that I have noticed is that they dont pay close attention to their reptiles. I have found on numerous occasions the reptiles to look sick, and the last time that I was in there I found a dead frog! I reported it to one of the employees, and he just looked at me like I was stupid and said ok and walked the other way! The bad part about it was the frog looked like it had been dead awhile, because the crickets that was in there with it was eating it! Im sorry if this review offends anyone, but I love all animals and if I see any animal being mistreated then I will speak up! Thank you.

PR Harbin

If you have saltwater tanks, this is a great place to get your supplies and advice and the occasional unique find for your aquarium. Ive gotten to know the team at Petco really well, and they keep up with what I have in my aquariums and give me great advice on what would work in it and what wouldnt. Their customer service is fantastic, and I would highly recommend them.

Infultrator 709

Absolutely terrible experience. If calling us liars about the manager before giving us a free groom wasnt bad enough then when I get home I find that my goldendoodle is bleeding all over the floor because his nails were cut too short! Terrible customer service and rude staff! I will never shop in this store ever again!!

Lacie Rice

Wow, this Petco is ridiculous. They over charged me on every item today. The cost on the shelves do not match what they ring up as. I have to point this out everytime I go there. I literally buy the same items and once again they are wrong. I will not go back now.. Please be aware of over charging!

Josh Karamol

Manager here is terrible, the customer service is poor and treated unfairly. Reptiles are sickly and they have an array of exotic pets that should not be available for pet owners who are not as experienced for low prices. Negative star ratings should be applicable.

A Private User

We recently took our minature poodle to be fully groomed we specifically said we did not want a short cut and when we picked her up she was scalped and her whiskers were cut crooked and not all of her toenails were cut.

Jordan Wolf

I waited for OVER an hour wanting to purchase a fish. 3 separate employees proceeded to ignore my requests for help and went on to help other people waiting. Ive never been more disrespected, will never be going back.

Robert Stewart

I have had my Labrador groomed here twice and both times the groomer has gone above and beyond expectations. They are friendly and there is an excellent selection in the store for nearly any pet a person might have.

Diana Greer

Had just walked in the grooming part, dog poop in the floor and when worker came out of back accused my dog of doing it!!! Very rude service, would not recommend this place to my worst enemy!

Amanda Jones

It was ok. Prices are high and had to show them their website had a better price than was marked. They did honor it. But had to wait a long time to get help looking at a hamster.

Mary Hurst

I can never find an employee to help. One got rude with me because I was on my phone around the fish tanks. WTH??? He thought I was taking pics. I was infact texting my husband.

Nikole Brock

Awful management, awful employees, awful grooming salon. Everyone is very rude and unhelpful. They all have attitudes and are snobbish.

Bethany Allen

Dirty and overpriced but nice enough people that work there occassionally. Glad the cats have a better cage and cleaner too.

Summar Jones

They have an amazing selection of everything. Their staff is always willing to help however they can

Robert Thompson

Friendly service. Helpful and seemed to know what i needed. i

Jonathan Depriest

Everything you need for pet care. Some items can be pricy.

Mark X

It has pet supplies you cant find at a discount store.