|Address:||4520 Melrose Ave NW, Roanoke, VA 24017, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed|
A Private User
At first I thought these guys were very nice and good to deal with. The car I was interested in was posted Sat night on Auto Trader. I had called them first thing on Monday morning inquiring if the car was still there, since I live over two hours away I wanted to make sure the trip was not in vain. They told me that it was and I made arrangements to leave work early and go get this car. Unfortunately it was dark by the time we arrived and that made for poor viewing opportunity. I will admit that I should have tried to see it in the daylight for a better understanding of the car. Especially with it being black. I was told that it was in great shape, no dents, major scratches or mechanical problems. Since the gentlemen were kind enough to hold the car for me and also be up front about the radio not working, I thought well I can trust them on this too. How wrong I was! They were nice enough to take $100 off of the sale price because of: the missing button on the e-brake handle, the lack of lighting on the heater controls and the missing piece out of the front grille. However they did fail to mention that that car had been wrecked, no not a wreck that had to be reported to Carfax, but none the less a very nice fender bender. A fender bender that was fixed with bondo and crappy paint. The drivers side also has a nice big crack in the rear fender. There is clearly a section of the front passenger side that was scrapped against something. So telling me that it was in great shape with no damage was obviously just an oversight for them. Also come to find out when we got it home that their mechanic had put the wrong power steering fluid in the car and now I have a ruined power steering pump. Just more money I have to put into the car. A couple of days after having the car we called to let them know that this was not what we had expected or were told about the car. They couldnt care less. And when we explained that at the least they could make sure their mechanic was using the right fluids all he said was, well thats not my area. Really? Because I thought you owned the lot and therefore it is ALL your area! We were told that they would send all of the info to the DMV and that we would have a registration in the mail within two weeks. The most frustrating and unprofessional thing was the fact that when I called two days before my 30 day tags were to expire he said, "well with the holidays it takes time". Funny how the date on my title is same day I called to complain about this issue. They hadnt even began to get the paperwork done with the DMV and then had the audacity to lie to me about it! I will NEVER go back or recommend them to anyone! Bottom line, they are nice to you in person, but lie behind your back or over the phone!
I bought a 2004 BMW 545I in September of 2013. I was toying with the idea of keeping or reselling it, since it wasnt my cup of tea after driving it a couple of times, I decided to sell it. The day I put the for sale sign on it which was 2 weeks after picking it up, I did a Carfax. I was astonished as well as heartbroken. A car that I paid a little under $10,000 for was worth absolutely nothing. Why? Well lets start with major accident number one. Or maybe start with major accident number two. Or lets just go with accident number three, the two repos and frame damage. I couldnt sell it. I couldnt give it away. I couldnt even give it to a body shop for parts. Why? They couldnt use the parts, they werent BMW body parts. I went further than the Carfax and got even more information on the car and how auctions work. I know what was paid at auction for this car. I know about the big red lettering about frame damage that MUST be disclosed. All the windows were replaced with OEM. And by the way, when it rained the rear window did a Niagara Falls type thing. All the body damage was replaced with OEM. There wasnt a piece of glass, fender or bumper on the car that was a BMW part. The car was put back together well enough that the average person couldnt see this car was done, finished. When I had the computer checked, it wouldnt stop bringing up codes. This car was in such bad shape, it was begging to go to the junkyard. BMW threw their hands up, they couldnt keep it runnin. BMW wouldnt give me a dime as a trade in, not one dime. After spending almost $8,000.00 to try and fix it, I finally gave up and put it to rest this past Thursday. Yes, I had to junk it. And guess what, I was only able to put 2,300 miles on the car. Imagine that? That car spent more time on the back of a flatbed than it did driving on the street. This car barely saw the street. I paid a bit under $10,000 for the car, put a bit under $8,000.00 into it, and was able to drive it about 2,300 miles. The $18,000.00 doesnt include the 6 times I had to have it towed. I was called a friend at Naff Auto Sales. Theyre probably still laughing at me. Dont get laughed at, stay away. I implore you, stay away.
I have been calling on this dealership for 15 years and have watched their interaction with customers and I wish all my clients treated customers like the folks here. I have seen them agree to fix things on cars other dealers may have never handled. I also know that the owners here are strong Christians and conduct business in such a way that honors Christ.
My family and I have been buying cars from Naff Auto Sales for many years. I have never felt like I received any less than the absolute best deal. They are honest, knowledgeable, and committed to great customer service, even after the sale has been finalized. I would not hesitate in recommending Naff Auto Sales to any potential car buyer.
I have known the Naffs for over 30 years, including their friendly beagle Browning. I have bought more than 20 cars in that period of time and have had nothing but positive experiences with them. I just recently purchased an Acura RSX and am really enjoying the car. They are a family dealership with a high level of values and integrity.
I have done business with Naff For many years. Just bought my third vehicle from them. The staff is always courteous, honest and friendly not to mention great prices! I would recommend everyone to purchase their next vehicle at Naff.
We recently purchased a vehicle from Naff Auto Sales and had a great experience! Easy to work with and very friendly. We are very happy with our purchase and the service we received at Naff Auto Sales!
please avoid!!! these guys are selling cars with fraudulent inspection stickers, this is not the friendly family owned place they are pretending to be.