Category: | Hyundai Dealer |
Address: | 1523 Savannah Hwy, Charleston, SC 29407, USA |
Phone: | +1 843-804-6595 |
Site: | hendrickhyundaicharleston.com |
Rating: | 3.9 |
Working: | 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM Closed |
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Christopher Cauthen
I went with my girlfriend to purchase a car here approximately June of 2015. I insisted that she buy a certified pre-owned vehicle, due to the fact that the car would be free of defects and that we could trust the dealership. Approximately a week after purchasing the car (2012 Hyundai Elantra, 40k miles), the vehicle would not start 1 out of 15 times she turned the key. We purchased the warranty, so we took it back to get the service department to assess the problem. When she dropped the vehicle off, the service department employee belittled her and asked "are you sure you are starting it right?" They were nice enough to lend her a rental for the time period she was without her car. The service department worked on the car for approximately 3 weeks to a month and returned the car to her stating the issue was resolved. A week or so after it was returned, the issue was still occurring. We both went back to the dealership this time. We were told that the car was a lemon and that nothing could be done to fix it and that she should consider leasing a new car. In order for her to do so, she would take a loss of 4k for the POS they sold her and also have to make the payments to the new car she would be leasing. So, we went home and talked it over and decided that we would put our foot down and insist that the problem be fixed on her car since she had the warranty. After I demanded the issue be fixed and a rental car be issued to her, the service department fixed the problem within one day. What was the problem? **The ignition.** Im not even a mechanic and this would be the first part of the car I would look at. Really sad that they would PREY on a young female and try to persuade her into leasing another car and taking a loss on the car she has barely driven. I have lost all faith in this Hyundai Dealership, as well as, Hyundai. This place is the epitome of bad car salesmen and I refuse to give them any future business.
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Scott Davies
This is the second Elantra I have leased from Hendrick Hyundai, and both experiences have been fantastic. I had no intentions of buying a new car; however, I received a call from Daemion Hubbard letting me know that I could get into a new Elantra for lower payments than I currently have. Lower payments in todays economy is a very important thing. I let Daemion know that I would come see him on the conditions that the payments were determined in advance and that all negotiations would be completed prior to my driving from Goose Creek to the dealership. In conjunction with his Sales Manager, Daemion (as was the case when I leased my first Elantra from him) was very accommodating. I would also like to give recognition to Tony Sprovero in the Finance Department. We had a couple of hurdles to overcome once it came time to finalize the paperwork, due to a glitch in my initial quote. However, thanks to Tonys diligence and the help of the Sales Manager in lowering the price of my vehicle even further, I was able to get a shorter term on my lease and payments even less than what I had expected. In closing, with cars being so similar these days in terms of features, gas mileage, etc., sometimes SERVICE can make all the difference. Things went so well, my mother was actually able to lease a new vehicle just two days after I did. Her first new car EVER! And, Daemion even brought the paperwork to my house to accommodate my Mothers work schedule. Now THAT is what I call service. If you have any reservations about the Hyundai product, give it a chance. They are well made, sexy vehicles. And when you do decide to take a test drive, choose Hendrick Hyundai and ask for Daemion Hubbard. You will be glad you did.
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A Private User
I just purchased a 2012 Hyundai Sonata GLS from this dealer. Aside from it being a great car and the base model being loaded with wonderful unexpected extras (XM radio, BlueLink navigation, phone and stereo controls on the steering wheel), the dealership was wonderful and couldnt have been more pleasant. I recieved an honest bottom line price from Chris Heyward, the internet sales manager, and he went above and beyond to secure a price for me in locating after market leather installer for me. The saleperson with whom I worked, Daemion Hubbard, likewise, offered outstanding service not only on the day that I purchased the vehicle, but also on the day that I picked up the vehicle - he showed me how to use all of the features, synched my phone so I could make voice command calls, listen to music stored on my phone on the stereo in the car etc. Daemion had an easy going personality. Very low pressured sales which is what I like. At one point, Sears Sauls, the owner, even walked over to talk with me for a while both on the date of purchase (a Saturday) and then again on the evening that I purchased the vehicle - he was still there at 8:00 p.m. on a Friday night (and a hurrican was impending). I think Mr. Sauls presence and involvement in his dealeships is what adds value to the service I received from the dealership as whole. The entire experience was wonderful and they could not have been more accomodating.
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C Ivery
This car dealership was deceptive, dishonest and unprofessional. I purchased a vehicle from them only because they assured me it had a 15 point inspection and checked by a certified mechanic. I explained to both the salesman and the Finance Manager I was in need of something reliable as I have children. I asked specifically of the roughness when accelerating and he swore it was because it was a V8 engine. I also questioned the noise under the hood and he also advised it was the V8 engine but if I had any issues to bring it back to him.They assured the vehicle was in great condition. They advised the brakes were new and as long as I handled the maintenance the vehicle would last. Unfortunately the brakes were grinding within two months and the check engine light on as well. I took it back. The first time I took them the printout of the codes for the check engine light, they advised when I picked up the truck the check engine light wasnt on. In reality, they just cut the light off. They did replace the brakes eventhough when I initially bought it, they advised it was new brakes installed. A couple days later the light came back on of course and I had to take it back. They advised my warranty had expired. I advised what the salesman and Manager told me. They gave me a loaner for about a week and a half called me and advised they were not repairing my vehicle and to bring the loaner back.
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Christine Jennings
I always feel a little overwhelmed and more than a little stressed as I anticipate a major purchase. It was no different when I entered the showroom at Hendrick Hyundai. From the moment I walked in, I was welcomed with warmth, consideration, and competence from every individual I encountered. My Sales Representative, Don Robinson, was friendly, courteous,and very well-versed on the array of features in the 2013 Genesis. He was clearly enthusiastic about this automobile, and that enthusiasm came through as he described some of the "little extras" we dont often think about ... like the auto-dimming of the rear-view mirror, and theatre-style elevation of the back seats (so your back seat passenger has a better view). In Finance, Morgan Sauls was thorough, knowledgable, and reassured me over the concerns I had about credit scores, current interest rates, lenders, etc. He guided me through the process, while providing detailed information on every aspect of the financing, and keeping me appraised of his progress towards completion of my purchase. It is clear that Customer Satisfaction is a priority of everyone at Hendrick Hyundai. These welcoming, enthusiastic, knowledgeable individuals are all dedicated to providing a positive experience now, and to building a relationship that will continue for years to come.