|Address:||1021 Rte 37 W, Toms River, NJ 08755, USA|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed|
A Private User
HORRIBLE service and defective merchandise in our case. We purchased a high-end, very expensive Italian-made range from Ajay Appliance and dealt with a guy named "Joe" who stated that he was one of the owners. When the item was unpacked for installation, we found a noticable dent in the expensive hood. We called and spoke with Joe, who said he would order another one. When several weeks passed without a call from Joe, we started to get concerned and called the store. Joe gave us some story about the hood being on back order so we waited patiently for another couple of weeks. After another two weeks it became painfully obvious that Joe and Ajay Appliance had no intention of resolving the problem or of replacing the defective item and just didnt have the professionalism to say that to our face. So Ajay appliance and Joe just never returned our calls. We never heard from Ajay or Joe again. I will never give them my business again and would urge others not to shop there. Very unreliable. Sorry, Joe...but you get what you deserve.
Nothing is more anxiety producing than making sure than an aged parent has a good AC in the Jersey summer. I called from LA to have the fellows at Ajay dig through their records to see what kind of AC we had bought there in 2004. They found the records, discerned what the latest equivalent would be, and within 2 days (from Saturday to Monday) replaced (deliver and installation) my dads AC in Holiday City. Lowes and Home Depot were mute on the idea of delivery, and we did not know who to call. So Ajay came through big time, and they will work with you (it IS Jersey after all) on the prices and take into account a senior citizens finances. They are willing to make deals but also, most importantly, to ensure that no one is put in danger, especially the elderly, without an AC. This is the third time we have worked with them, and they always come through. In an era of super-stores, its great to see a small business thriving and working hard for customer service. Thanks to Joe and Tim at Ajay.
We purchased a refrigerator, gas range and gas dryer from them. We even removed all the existing appliances before they came to make it easier for them. This purchase was for my mother, we wanted to do something nice for her.The dryer came in damaged, they said they would be back in 2 days, which they did, and they installed the new dryer. However; 2 days later, there was no ice in the freezer, they told her she needed a technician and it would cost her a service call. The water is connected to the the ice maker and has water in the line via a 1/4 turn shut off five feet away. When we called for service, they told us we had to wait 5 days. My mothers home is less than 2 miles from their store. When we called back the next day to speak with management, they advised us to call GE. How hard is it to determine if your new ice maker is not functioning, when you have water going to it? Never Again
We purchased a new GE washer/dryer from Joe P from AJAY Appliance. We are completely satisfied with the products and the service. The washer and dryer were recommended by Joe P and I couldnt be happier with them. Ajay prices were reasonable and we were informed about any rebates! The employees that came to install the washer and dryer were professional and informative. Any of our questions/concerns were addressed right away. Thank you to Joe P and AJAY Appliance for wonderful service and great products!!
I recently bought a 55 Panasonic TV for the waiting room of my business from Ajay Appliance. I am not an expert on appliances and did not want to have to become one in order to get the right TV for my business. The staff is extremely knowledgeable & helpful, I did not feel like I was dealing with a "salesman" but rather someone who genuinely wanted to help me find the right product for me. I would highly recommend Ajay appliance, great prices & selection, excellent customer service.
The people are all easy to work with—both those in the store and the delivery people. All were quite knowledgeable about the products, which were comparable in price to the box stores. A call about a minor problem with a new dishwasher was handled quickly with a contact by them to the manufacturer. Problem solved. The price of appliances along with the personal service make this local store the place to shop.
Ive purchased several appliances at Ajay and the experience couldnt have been smoother, quicker, or more professional. Ive purchased a dishwasher and washing machine. The dishwasher had a defect in the door and their repair staff came out an repaired it promptly without issue. Yesterday, I ordered a dryer. As usual, the process was quick and smooth.
Bought a Samsung 51" smart tv from Joe P. a few months back and everything was great; the price was great, the customer service was great and the tv was delivered to my house in perfect shape. I would recommend to shop here. Also feels better to help a local business rather than Best Buy, Target, Walmart, etc...
A Private User
AJs will not make and stick to an appointment, will hook up your appliance incorrectly and will make you wait weeks to have anything corrected. This is the worst store I have ever dealt with and am making it a mission to let everyone know how terrible their service is. AVOID THIS STORE AT ALL COSTS.
I bought an electric range that I am very happy with . The delivery was on time and installed quickly and were very professional. I would recommend to others to shop there!
Great.... needed a new washer went to the store very friendly spoke with Joe unit was delivered, installed and old one taken away no hassle great to do business with.
A Private User
NEVER AGAIN WILL I BUY FROM THIS STORE. THE PEOPLE ARE MEAN, THE MANAGER ALAN HAS NO CUSTOMER SERVICE SKILLS, AND THE MERCHANDISE IS CRAP.
Joe was excellent! Prices were great! Free delivery, install and haul away sealed it !
Great appliances. Excellent and knowledgeable staff.
He knew what he was talking about