SEPHORA

Category:	Cosmetics Store
Address:	7600 Kingston Pike #1094, Knoxville, TN 37919, USA
Phone:	+1 865-691-0048
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 24

Reviews 8

A Private User

I loved it! I am a very glamorous type of girl who loves good quality make-up and perfumes; and Sephora has just that. Sephora is a cosmetic store that to me is great all the way around. I enjoyed this store from the time I walked in until the time I walked out. They have a great, sheik set-up that is very comfortable and relaxing; I saw smiling faces from the time I walked in till the time I walked out. They have a very good verity of many products. In the make-up department they had all kinds of different brands and places where you could test the products to see if it looks good on you. They have make-up artist that will help you match your skin color and foundation - and they do make-overs. In the fragrance department they also had a big selection of brands; they sell men’s cologne as well. They have take-home testers that conveniently fit anywhere, plus rather than the dip samples, they use spray samples. One of the best deals to me is their box collection of the top selling perfumes in the store that cost only $50.00 (which to me is a good price for perfume). The box has eight samples of perfumes with a perfume holder and a re-loader valued at $15.00, which also can conveniently fit in your purse or pocket. I love it! You can try the different products and when you find the fragrance you like they have a certificate in the box that you bring back in the store so that you get the regular size bottle valued at $50.00 at no extra cost. So basically, you get a trial run of their best sellers so that you can pick the fragrance that fits you, then you come back to get what you paid for and you keep everything included in the box. How great is that!?! Even though Sephora is a big store, each department has their own specialist to help you out. They were very courteous and nice to me. The topper was that they had very reasonable prices for the great quality products that they offer. This is a store to which I will most defiantly come back.

stephanie holcomb

I really wish I could give this zero stars. The people working there are horrible! I have been there several times and always the same experience. I usually buy the same eyeshadow and mascara whenever Im there but the last time I was in, they no longer carried the eyeshadow I buy so I decided to look for a different kind, while in there I felt like I was being harassed. I was followed around the store by the same two people, invading my personal space to ask me multiple times if I was okay, after telling them over and over I was fine and would like to look for myself. One woman actually tapped me on the shoulder while I was testing an eyeshadow (which made me mess up all together because it scared me) to ask me for the fifth time in ten minutes if I needed help so I told her if I needed any help I would let her know. She then walked to another woman and literately within two minutes SHE was blocking me from walking through the isle to ask me if I was going to buy anything today or if I was just there to give myself a free makeover.... Seriously???? I only tried on two colors of eyeshadow to see which one I liked better. After that experience I will never return. I will go to ulta instead where the staff is actually friendly and not stalkerish.

Pollen Kitty

Recently Too Faced came out with their Sweet Peach eyeshadow palette, and it sold out incredibly quickly everywhere, it was impossible to get a hold of. I went last week, and the people working were really helpful despite them being sold out, told me when there may be another shipment coming if it restocked, and showed me their display of the palette so I could see it in person. Fast forward to this morning (the day of the shipment at all Sephoras and ULTAs) Im still looking for the palette. I waited outside the Turkey Creek ULTA to get one, but they didnt receive any. I called this Sephora after remembering what they told me last week, and surely enough, they told me there was one left and they were glad to hold it for me since I was already on my way over. When I got there ten minutes later, all the people working were so nice to me and rang me up and congratulated me and told me how lucky I was to be getting most likely the last one in Knoxville that was and will be! Everyone was so nice and so helpful and I am so glad they were all there for me! I felt really great about everything, and it honestly made my day. Ive not had a bad experience at this Sephora EVER.

Ellie Brown

I have been to the Knoxville Sephora location several times and it has never been clean. Makeup is always on the floor and the presentation of products is sloppy. I have also had my makeup done by one of their "artists" and firmly believe that a three year old could have done a better job. Furthermore, THE STAFF IS SO RUDE. Every time I have been there one of their staff has said something rude to me. I was standing in the checkout with a friend when a staffmember said, " I need to use this area so you really need to move." That is just one example. I have been in the Knoxville Sephora three other times and their staff members ALWAYS have something rude to say. I refuse to spend my money at a store that is trashy and has a notoriously rude staff.

Micah Clark

I walked into this store looking like a hot mess who couldnt afford much. However, it sucks to be girls who didnt even look in my direction. Danielle from the hair department immediately saw I wasnt sure of what I needed and ended up diagnosing a full spectrum of skin problems and prescribing liquid magic. Her and two other young women helped me find what I needed and made recommendations based on exactly what they knew would work. Id been in the store before and employees had brushed me off or even ignored me. This time, however, I was given personalized service with genuine kindness. They should give those three girls a raise.

A Private User

Actually I was with my friend Emma who was insulted by the girl at the counter in Sephora- she has curly hair- I dont remember her name. She was veryRude on purpose. She told my friend to check out their acne products bc her face was broken out. Every girl gets a breakout monthly, and No girl wants it to be pointed out esp. the way she said it. I will admit that there are Some good employees- one tall guy with long hair is cool. He helped do my makeup one day, but that one girl will be reported next time she talks to my friend like that. =)

Sydni Payne

The manager wouldnt leave my boyfriend and I alone because she assumed we were stealing. I told her I put my stuff back and that I was looking for stuff for my sister. She immediately called someone over to find a shade for my sister who wasnt even with us??? Very rude and confusing.

Rachel M

Not sure why this store has such bad reviews. Went a few days ago and everyone I spoke with was very nice. Jessie helped me and she was awesome. Nice, patient, answered all my questions and helped me find the perfect shade and brand for me.