Davis Visionworks

Category:	Eye Care Center
Address:	600 Old Country Rd, Garden City, NY 11530, USA
Phone:	+1 516-745-6565
Site:	visionworks.com
Rating:	2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–4PM Closed

Location

Photos 17

Reviews 22

Jaime Hollander

If I could give zero stars, I would. Terrible experience. My four-year-old daughter cried for, basically, the entire time -- and I thought she was justified. The salesman questioned her NAME (she has a unisex name -- also, SHES FOUR), wouldnt let her get the glasses wed selected because HE felt they didnt look good on her, then BSd about when wed have her glasses. It wasnt until AFTER I paid that I found out they would take at least 2 weeks, not the few days hed said. He also asked where we normally get her glasses -- when I said online, he ripped into that, too. Glad he thinks Im a terrible mom! He also completed BSd on the price, so I planned to buy 2-3 pairs. With the new pairs FINALLY selected, he layered in all of these random upcharges until one pair cost what I thought 2 or 3 would. We bought one pair and left. Guess what? Eight weeks later and the glasses are DESTROYED -- scratched, the sides snapped off, etc. Shes had glasses for years, and weve never had this problem -- and these glasses were not cheap. Tried calling Vision Works and no one is answer, as usual! Awful. Avoid at all costs.

Cristina Diaz

Waited for two hours after my appointment time, after being told to "have a seat and someone will be right with you." Lost track of time waiting to be called while I was reading a book. When I finally went to ask why on earth am I waiting so long, the woman that told me to have a seat had no recollection of telling me that, probably because she didnt bother looking up from her computer screen. I was compensated with a discount on my glasses

Michele

Once I placed an order on the phone and called 10 days later to check status to find out order was never placed and "Shelly" was out with the flu. Twice they gave me negative prescription contacts instead of positive. Always a long wait. Very hard to get someone to answer phone it just rings and rings. Each optometrist gave me a new prescription with a new brand and after 10 visits I requested a refund. They suck.

Sandra Thompson

My second time at this location. The first time the receptionist was so rude I just had to assume she was having a bad day. Nope. Shes just rude and nasty. Acts like everyone is inconveniencing her! With the prices they charge - after insurance - you would think they could invest in some friendly associates. FYI - loved the optometrist. Very professional and friendly. Will only come back here because of her!

Joseph Gudonis

Came here for a new pair of glasses because they are the only Visionworks to carry Ray-Bans. From start to finish, no problems at all. The associates were more than accommodating handling my insurance concerns even though they were quite busy. Jeff was very thorough explaining the different kinds of lenses and which ones best suited my needs. He was very knowledgeable and was a pleasure to work with.

B.Unique

LADY THAT ANSWERED THE PHONE WAS RUDE !!!!TO THE FULLEST !!!!AFTER ANSWERING THE PHONE SAYING TO HOLD ON WITHOUT ME GETTING A WORD IN PLACING ME ON HOLD FOR 10 MIN AND THEN COMING BACK AND I ASK HER A QUESTION ABOUT MY INSURANCE SHE CUT ME OFF AND IMMEDIATELY PUT ME BACK ON HOLD AGAIN SCREW THIS PLACE I HOPE SHE CROAKS BEFORE CHRISTMAS

M Smith

Like others have stated they dont answer their phone! How can I make an appointment???? Unfortunately this is the only company I can use with my insurance. Gonna use Groupon for cohens. At least they answered and were polite and knowledgeable. Hopefully corporate is reading these reviews because they are herendous!

Ali Pharaa

Good selections, but literally twice the price of the manufacturers website. Worse thing is that they make you wait between 40min-1hr to get to helping you. Even a simple pickup took an hour, just because they have half a dozen rude receptionists chatting about.

T Mac

Overpriced and thats with a plan. Looked up the frames I purchased and they were about $150 more than on line. Think it would have been cheaper to go to the local optometrist or getting a groupon for Cohens optical (free exam and $300 towards glasses).

Robert Elliot

Service was good last year. But, for several months now Ive been trying to make an appointments for various family members and they dont answer the phone. How do you have a business of this size and no one answers the phone to make appointments?

verizonizer

Long waits even with an appointment. Staff is inefficient. Over priced even with insurance. They try to upsell you on everything. Be prepared to wait a while for your glasses to arrive. I compare my experience with going to a car dealership.

Cydni Stoute

HORRIBLE!!!! Receptionist are RUDE they never answer not sure how you can run a business like this. I have been waiting to get my glasses for over 2 weeks. Should have ZERO STARS.

Rohin Sharma

Overpriced service even after insurance discount is applied. What is the point of davis vision insurance if they still rip you off, I might as well pay cash.

Stephen Muir

Im currently on attempt number five to schedule an appointment. Im not sure who hires the reception staff but absolutely no one answers the phone.

ENEO COM

The employees should be more efficient and more productive. Did the Corporate Management hear about "The employees bankrupt the Company"?

Styve Karp

Rude staff, long waiting times, sleazy scammer tactics like putting down additional "features" without consent. Do NOT give them business.

Adam Aalami

The staff simply does not care. There are endless policies that they will reveal to you when it is absolutely too late.

Alex

They do NOT answer their phones. Plan and schedule online, its the only way you will get anything done.

Miriam Sorto

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