|Category:||Sporting Goods Store|
|Address:||300 Cincinnati Mills Dr, Cincinnati, OH 45240, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 10AM–7PM|
This is the most arrogant customer service that I have ever experienced at a Bass Pro Shop. For the most part they act as though customers are interfering with their day. Today I called about a Caldwell paper target holder, asked that it be held, then proceeded to drive over 20 miles to get it with the knowledge that the drive would not be in vain. When I get to the gun department all you hear is a bellicose employee at quite a volume trying to impress everyone with what he believes to be true. I was in the department for nearly 20 minutes and received no service and poor Dave the new guy was getting no guidance from the older gentleman that was still trying to impress anyone within earshot. The target holder wasnt there so I dont know if was sold or they didnt have it and Mr. Know-so-much didnt want to admit he was at a loss. This is the same guy that last month told a customer that the more powerful airguns were as loud as a 22LR because the projectile breaks the sound barrier. Maybe he needs to find out what FPS the sound barrier is so he wont mislead customers like he did. I happen to own a high end Gamo and Crosman Nitro........ he is full of the blarney. End of story.... no service. To top it off the cashier at check out has to tell me of her awful day. I dont know who the hiring manager is there, but, there are too many people in that store that have a poor idea of courtesy, not to mention customer service. I have spent thousands of dollars at Bass Pro. This is very discouraging. Get it together team or you will lose my whole family not just me.
A Private User
We were there around the middle of December to look at a scope my husband wanted for Christmas. They didnt have the one we wanted and for some reason couldnt order it (I was off entertaining my three kids while he was at the desk). He is a pretty laid back guy, but he was less than pleased with the gentleman who was supposed to be helping him. I, on the other hand, had a pretty good experience with a few of the workers. Maybe it was the two month old baby I was carting around, but the two employees who I talked to were very helpful- one even offered up some invaluble advice re: Indiana allowing crossbow hunting next season (we previously lived in ohio and were going to sell our crossbows since as far as we knew indiana did not allow hunting with them). The Christmas area was very well set up, although one of the woman workers in that area was giving a few of the kids a super hard time about the race track- they were switching lanes (a feature of the track) and the cars kept getting stuck. She made a huge stink when a little guy (4 maybe?) switched lanes after she told a couple of elementary kids to stop. He had no idea what she was talking about and was confused about what he did wrong. She needed a bit of christmas spirit. Overall, it was ok. We ended up buying the scope online and just paying shipping. We are planning on going back to get a holster for a pistol. Well see how it goes.
Not happy. I ordered a pair Caddis waders on the Bass Pro website. They came quickly but were too big. The shipping receipt said I could exchange them either by mail or at one of their stores. I drove 70 miles one way to the Cincinnati store so I could try on the Caddis waders to make sure they fit this time. When I got there I was informed that they do not carry Caddis waders in the store, even though the shipping receipt said I could exchange them there!! I was told I could return the waders at the store but they would not refund my shipping costs. So instead of getting the right waders in the store, I had to return them, lose $16.95 in shipping costs, spend 3 hours driving and $20 in gas. To get the smaller waders I would have to order them again on their website and pay an additional $16.95 in shipping costs!! Lets do the math. To get the right size waders from Bass Pro I would end up paying $169.99 for the smaller waders plus $33.90 total shipping plus $20 in gas plus $13.09 tax - for a grand total of $216.94. NO DEAL Bass Pro! I ordered the same item on AMAZON for $159.95 with free 2-day shipping and no tax. Dont order on-line from Bass Pro unless you are positive that you know what you are getting and only after checking other on-line sources..
The Fact is the Inventory is Vast and Second to None for a Big Box Store which makes it very convenient and to be honest with all the Workshops on Fishing, Hunting, etc. and amenities such as a Concessions Stand and attractions such as the Live Well make for a truly Family Friendly Shopping Experience but alas theres the One Issue I cant get Past and that is of course Price. Okay I realize this Store does offer some higher end Products not to mention Luxury items the Average "Blue Collar" Guy isnt normally in the Market for but the High Price Points also extend to the mundane and average. I wont go into every comparison I made but I will say for the Budget Shopper there are far better options whether from "Wally World" or on the "Interwebs" the Money to be saved on Average becomes quite Substantial. In closing if You can Blow Money then by all means have at it but for the Many that have to account for every Dollar then there are better Options.
I am an awards member, I generally go every awards night plus more, the night went very well bought over $300 worth of merchandise. When I got home I noticed the fly rod I bought rang up at full price $99.95 and the sign said $79.95. Not catching it at the register. I brought it back the next day to see if I could get the sale price. I nice young lady helped me. She called someone and they said that was not the one that was on sale. I told her the sales sign on the rack said it was, the rack was about 15 steps from the counter and no one would go check. So I returned it. Now If I want that rod I will go to Orvis and make my purchase. I was very disappointed.
The store manager and the manager of the archery department went out of their way to help me with a bow that I brought in for restringing. The bow was old and was not able to be repaired due to lack of parts available from the manufacturer. The manager of the store returned the old bow to the manufacturer and gave me a store credit for a new bow. I am still in shock at the level of service that was provided by the people a this store. I guess if their intentions at this location was to gain a loyal customer by outstanding customer service, then they were successful. Nice job.
A Private User
DONT EAT THE FOOD AT THIS STORE! My son went there and purchased a cheeseburger and when he got it, it wasnt cooked all the way, very pink and nasty looking. He took it back to them to alert them it wasnt cooked all the way and they told him "yeah it is, it comes precooked, we just heated it up"....they wouldnt take it back OR give him his money back. He threw the sandwich away. We will NEVER GO AGAIN! We were not with him or we would have insisted they refund his money. Its a shame that companies dont care about customer satisfaction.