|Address:||3295 Ad Art Rd, Stockton, CA 95215, USA|
|Working:||Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed|
Went to this place to have my Honda put back together. I had a fuel leak and thought I could fix it myself. After taking it apart down to the carbs, I couldn’t find the leak. I thought I was in over my head and wanted a professional to put the carbs and air box back together. I loaded the bike into my trailer, and put the box of parts in the car, and made the 24 mile trip to the Honda SERVICE department. I had someone come out look at the bike and quote a price of about $170. times two. A couple of hours to put the bike back together, and a couple hour to fix the fuel leak. I agreed to his price but he said he had to get approval from the service manager. Bobby came out and looked things over. He was very short, terse, and ultimately rude with his remarks. I got the impression that he thought this bike had been sitting around for awhile, or was otherwise broken. I assured him that I had just taken it apart the previous day and that other than the fuel leak the bike ran fine. He didnt actually call me a lier, but I don’t know any other reason he would refuse to repair the bike. While I was still talking to him they both walked inside leaving me standing out there looking at the sign on the building that says SERVICE. I have never had this happen to me before. Even if I brought a couple of boxes of parts and asked them to build a bike for me, why not? If I’m willing to pay them for their time, why not? That being said, I felt singled out, or like there was some other underlaying reason for the refusal to work on my bike. The following day I put the bike back together myself. It took me three hours, including the fairings and a brake light strobe module. The next day I took the bike for a test drive to The Honda SERVICE department to show Bobby that the bike was working fine. And also to prove to him that I was not lying to him. I guess I was hoping for an apology, or at least an explanation. I didnt get one. Looking back at all the times that I have gone there to buy parts, I am always the only one there. Everyone else has figured it out, but It has taken me this long to discover that this is not a good place to shop. I can always buy parts online for less than half the price they are asking, and Bobby in the Service department is rude and indifferent. If you want to take a chance, go here and see if you are not the only person in the place. Then ask yourself why. My suggestion is, take my word for it and stay away like everyone else. Unless you think I’m lying too.
I took my 2000 Honda Rancher ATV to have the valves adjusted on 9/13/16. There was a tapping noise. A couple of days later the service manager, Robert Lynch, called me and told me there was no oil going to the top end. He told me it would require 6 hours or $510 for him to tell me how much it would cost. I asked for worst case scenario. He couldnt tell me. He refused to tell me how the parts would be. This ATV has a value of maybe $1200. I was trying to make a decision if it was worth putting money into it. Mr. Lynch would only say he didnt know and it could be upwards of $3000. How can he tell me $3000 if he doesnt know how much the parts are?? I guarantee if you pay $510, you are committed to the entire job, and he knows that, so then the total will be extremely high. He told me this is normal standard operating procedure. I decided not to get if fixed through Stockton Honda. On 9/17/15 I went to pick it up. I paid him for 2/3 of an hour or $56.10. I went to my pickup and waited about 15 minutes. He walked out and said they needed to put back together some of the exterior parts. He then told me I would have to wait about an hour. Let me get this straight, I paid for 2/3 of an hour labor, but Robert needed 1 hour to reassemble it. He then proceed to snap at me: "You should have called!" I think he was just mad I decided not to get it fixed through him. Be careful with this service manager, usually if you cant get straight answers, there is a problem.
Once in a while I just have to vent, here goes..... In January I bought a new Yamaha SMAX 155, wanted something to get around on, pick up a few groceries and see the sights while my husband is fishing or whatever (we are traveling the U.S. in a 40 foot motorhome, hauling a bass boat) ordered the Shad top case and paid for it the same time as the scooter. Didnt get it and kept getting the run around, "on back order", "already been sent to us", "cant find the order", etc. Finally I talked to the manager at Stockton Yamaha, who found it in the parts dept. where it had been for THREE months. He shipped it to us in Florida where my husband started to install it. It didnt come with the mounting plate. I called Shad and I need a universal mounting plate, that is designed for a specific scooter, and they dont make one that fits my scooter. Well crap!
Scheduled appointment for 9 am dropped off quad for service was told few hours called 3 hours to check rude people in service said well there was someone ahead of you!! I explained scheduled 3 days in advance so they would not keep it all day. They rudely told me well he at lunch so it will be a few more hours! >;( not going back even considered a new purchase when to Tracy for new quad after leaving Stockton Honda.
Very reasonable sales person. Rico helped me. I asked for an offer and was accepted without no hassles. He did not play no game and was very honest to me. By far the best experience at a dealership so far. Had a very easy and pleasant time. Thank you Rico for your excellent sales and customer service.
A Private User
If you dont mind paying double the price for something this is your store! I priced out tires here so I wouldnt have to wait for my internet order and they were almost double the price. I was quoted $95 for a Dunlop D756 front tire, when you can get the same tire for $50 online. No Thanks!
I have several Honda motorcycles and this is the best dealer & service department in the area! I use them for any service needs I have for my bikes and have had nothing but good things to say! They are friendly and willing to squeeze you in for some quick work.
Very happy with the wonderful customer service that I recieved. I had plenty of questions and Matt/Tim were patient and enthusiastic in sharing about their great products. Thank you and I am looking forward to doing business with them.
I appreciated the customer service. My questions were answered promptly. Everyone Ive met inside is easy to talk to. Probably the best motorcycle tire shop in the Stockton area.
Not much selection of quads. They did not have what I was looking for, and they could not order it either. :(