|Address:||39660 Lyndon B Johnson Fwy, Dallas, TX 75237, USA|
|Working:||6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6AM–9PM Closed|
Before I begin, I will say that I am extremely shocked at the good reviews on this Google+ page, considering that everyone in the dealership seemed to be having similar issues my family and I were having when we were there (we could tell from the arguments). Also, I never write a review right after an incident because I dont want my frustration to skew the facts. I also wont be mentioning names because Im not here to get anyones parent fired, even though the Toyota company needs to send someone in to check up on their management. Lastly, I wrote down direct quotes of the conversation after we left the dealership, so trust that these arent a result jogged memory. So my 10+ year old car was having issues, as old cars do, and since Im a loyal Toyota customer, I decided to get rid of it and trade it in for a used Corolla. I brought my family because they have been with Toyota for a long time and had good experience with car shopping. I test drove two, picked one at a great price, and was having a smooth time in the purchasing decision so far. Then it came time to sign the paperwork. 1) They tried to cheat us out of $2,500 by not showing us all of the paperwork before we signed. When the sales person showed us the car, instead of actually letting us look at the paperwork, they read it to us. When we were about to sign, we saw that the price we owed was much higher than anticipated; we inquired. After much debate, we got the manager to come over. He basically explained that it wasnt his issue that we didnt read the fine print. Ok, I understand that. But the sales person basically lied to the manager claiming that they showed us the actual total. It was not, and again I state, they didnt actually let us read the paperwork for ourselves and skipped over additional prices to get us to the point of signing. Since we had already started the paperwork, we demanded compensation for the sales person attempting to cheat us. If it had been an honest mistake and they were apologizing or something, it would have been different. "I dont know what yall are talking about, I did my job," was the sales persons response. 2) The manager. The manager was extremely rude to my parents. "Surprises like this happen all the time at dealerships, you really shouldnt be surprised that there were other fees." (They werent "fees," they were totals on the car itself that they covered up.) My mom then explained to him that the family (including siblings) had been with Toyota for about a decade, and that this had never happened before. His response: "Well, Ive sold a lot more cars than youve owned, so I think I know know what Im talking about better than you do." Absolutely unacceptable. Ive worked two office and three customer service jobs and a mouth like that will get you fired. 3) Smoking in the car at the dealership. Yes, we did finally convince the manager that the prices shown to us were deliberately hidden by the sales person and we worked down the price some enough to buy it (I mean, I needed a car. Its Dallas). As I said, I test drove this car with two other people in it, including the sales person. It was perfectly clean. When the car was brought back from final touches, it reeked of cigarette smoke. I actually met the guy who cleaned the car on his way out from being done and he too smelled like he had just finished a smoking break. Again, not cool. 4) Afterwards, we found out that they misplaced all the paperwork we gave them at the office so it took about a month to get the license plate actually ordered. And to make it worse, the same sales person was calling us 8 times a day for about four days to get information from us that we had already told them we couldnt get to them until next week (information on my old car that my grandfather had considering I got the car from them). Overall, the location is very unprofessional and on the verge of incompetent. I sincerely advise the company to send someone in to inspect. This is not at all the Toyota standard of service.
I was looking for a 4 Runner and saw the one at their website which is internet special price. So I fill out the form online and Jarrett Allen replied my request. On the next day he included the internet price 40550+TTL for that car in the email, he also called me and left a message to invite me to come. I also planned to go to Toyota McKinney to buy the car over there. Since they are a little far and traffic then I asked my wife just try this Orr Toyota first. When I came there Jarrett was not at the dealer, other guy, Carlos who came out and became the sale man. after 30 min talked and waited he said the car was sold out last Saturday. At that moment, we wanted to go but he tried to hold us back and said we can work on the number and he can get any car we want. I insisted but he tried in many ways to keep us there and has some numbers so that he can talk to his General Sale Manager which i dont know his name. The GSM showed up into our room with his attitude as he is the VIP then asked us how can he get business with us. He said if we asked the car price less than the invoice then we rather asked him write a check for us. He also said if the other dealer offer to you why dont you go there to buy it.?? We did not came to the Orr Toyota to ask his check for us, we came there to buy car and we know that we have the right to ask the price of the car less than the invoice and his duty is to sell the car or refuse not to question us back. Ive never come to any Toyota dealer from Boston to TX which has that kind of man as that guy. After wasting 2 hrs I got out with upset and regret. Why do we have to come to such place, what rude, impolite, lying people they are. Im truly regretful and will share my story to all my clients, friends, coworkers, family or anybody to get away from them as far as they can. If not they just only get angry and wasting their time or be cheated. Hope you guys who read my post be aware of such dealer, especially ORR TOYOTA.
The salesman we had, Mark Havens, was awesome, but the finance guy, James Griffin, was very arrogant and a smart a**. We had told him we were in a hurry, we had to get my son to work at 5:30 (it was 5:00). It did not matter to him, he still insisted on trying to add more things to our loan than what we wanted, he would not take no for an answer. I finally told him we would finish up after we took our son home, he promised we would be done soon. 20 min later, we were no closer to being thru than we were at 5. I told him again, we had to leave, as it was a good 20-30 min drive home. He told us again, we were about done. Well, his computer froze up and had to go get someone to help him. When they came back, I told him we really had to go, and told him again it would take us 20-30 min to drive home. He looked at me and said "I thought you said 20 min" in a very smart alec voice. I looked at him and told him in my smart alec voice that I said it would take 20-30 min. I finally had to get up and walk out before I embarrassed myself by getting in to it with him. about 5 min later, his computer was fixed and he still insisted on trying to sell us more things we dont need.. When I went back in there, he asked where my son worked, I told him a car wash, he said "a car wash huh" very hateful. I told him yes, at least its a job, in a hateful tone as well. We finally got to leave around 6pm, and my son was late to work, the guy could care less, never even apologized. If I had known we would be subjected to that kind of rudeness, I would NEVER have bought a vehicle there. I had told our salesman earlier I was going to come back in a few months and see about buying a Camry or Avalon from him. But, not now, I will NOT darken their door again, all because of that jerk. Atkinson Toyota of Dallas lost a good, lifelong customer, not only from buying another vehicle there, but for going there for service.