Auto Locators of Texas

Reviews 3

RO

Robin Lawson

Bought a used 2006 Nissan Altima 2 weeks ago. No negotiation on price, but it was still a decent deal. We have had many issues with the car, but we give high marks despite the troubles because Amber did everything she could even though she didnt have to; it was purchased "as is" and yet she helped us fix a few things after the purchase. To me that shows integrity. I would go back to purchase another vehicle. THANK YOU AMBER!! YOU ARE AN ANGEL :) In case anyone is curious as to the details: As a buyer I should have looked at the car more carefully. On the way home I tried to roll down driver side window, but it didnt roll down, though the others did. Hubby followed me home and noted that the optional tail light bar across trunk doesnt light. Noted ding in windshield I hadnt seen. And while I was paying for vehicle (yes, bring cash or checkbook as they do not have a credit card machine), they cleaned up the car quickly (it was closing time on Saturday), left some sort of white spray residue over front of black vehicle. Also idles sort of rough, though quick Google search shows that a low idle rate will cause vibration, so I will take it to a Nissan dealership to have it adjusted. Two days later the car didnt start; I jumped the car and it worked fine after that. The following Thursday I took the car back to have tint added, and I asked Amber Wise if she could have the battery issue and window issue looked at (and clean up the whitish spots on car); the rest we would deal with, as it was a used car sold "as is". (Admittedly the car window issue was my fault for not checking before purchase.) Amber was so sweet, she had her mechanic look at it. She called to say they added a new battery and the problem with the window was the motor; she checked w/the former owner, who said he would pay for half the cost of part if I paid the other half. I felt this was fair since I should have checked, so I was okay with that. The next day they found the issue was also with the window switch, so they had to order that, of which they would cover the cost. I picked up my car with 4 windows tinted & the motor & battery replaced, while they were ordering the switch. I would come back the following week for the switch replacement & drivers side window tinted. In the meantime, the new battery died. AutoZone told us the battery was not brand new, but several years old; however, it was still holding a charge, working fine, and something else is going on. At that point, I was very frustrated and just wanted the switch replaced and tint done so I could be done & then take it somewhere to look, thinking I had some power drain on the battery. When I took it back in, Amber felt really bad and wanted to have her mechanic look at it. So I left it another night. He says it was the broken switch drawing the power on the battery down. Yay! Switch was replaced w/another used one, which is fine - it is a used car, afterall. I picked it up Friday with the hope that it is all done. I paid the window tinting and 1/2 cost of window motor. Drove the vehicle last 2 days with no other issues. Hope the battery stays healthy :) The reason I give the high marks despite the troubles - Amber is absolutely a beautiful soul. She is well-meaning and I believe she does her best given the constraints with purchasing as-is used cars. She did not have to provide another battery, look at car, have motor/switch replaced...she did it because she wanted to be the best help she could. I WOULD ABSOLUTELY GO BACK THERE FOR ANY OTHER PURCHASE I need to make! THANK YOU AMBER!! :)

AM

Amy Blanchard

My boyfriend (now-husband) purchased a car from Auto Locators of Texas several years ago and has always talked about the positive experience. I recently had the opportunity to work with Auto Locators of TX this year to purchase a 2012 GMC Acadia SLT. We were blown away with the friendliness of the staff and the owner, Richard. The business feels extremely well-run and organized. They are NOT pushy or "salesy" whatsoever. It feels like you are purchasing a car from a family member. The most annoying part of buying a car (new or used) is dealing with the sales people...getting stuck in a salespersons office while the cheesy manager comes in and introduces themselves. Auto Locators of TX is completely different. You can view their inventory online and come in to test-drive a car if you wish. If you are looking for a specific vehicle, their specialty is locating cars, and they do this through the use of auctions. Richard will email you the cars that are available that week and will obtain the car you are looking for. We were able to test drive the car by ourselves. We noticed a small scratch in the leather, and they fixed it for us easily. Their prices are very affordable - less than a dealership & similar to buying from a private party direct (i.e. craigslist). Our car came with a CARFAX report as well. The financing process was easy and when we showed up yesterday to sign the papers, everything was organized & ready to go. We bought the car in about 20 minutes. Richard personally took the time to show us the cars cool features - like power liftgate, back-up cam & navigation, etc. One last thing that I should mention is that they can upgrade their cars w/ options like Navigation, Back-up Cams, etc - they can also tint windows - again, their prices are less than a dealership. I would absolutely recommend Auto Locators to friends or family. They are a pretty cool company, and I dont see myself ever going to a dealership. Ever!

BR

Brent Chance

I was sent to ALT by a coworker of mine. I had been working with a salesperson from AutoNation prior to this. Said salesperson kept trying to sell me the cars that he had instead of finding what I wanted. At one point he called and said "I need you to come by the dealership as soon as you can. My manager has a car that he knows youre going to love!". I asked him what it was, and he didnt even know. Come to fund out it was an Explorer Sport Track. I HATE THOSE! How did this person ever think he was helping me? He wasnt. He was helping himself. As soon as I talked to Amber I knew things at ALT were different. She asked what kind of vehicle I wanted, and let me know that if it wasnt available at that time they could get it. When I showed up she had the three cars Id chosen ready to test drive. I didnt fall in love with any of them, and instead of trying to convince me to take one of them she said "Richard is going to visit two auctions tomorrow, and may have something you would like better then. Ill call you when he gets back and let you know what he found." He found a vehicle that I loved, and sold it for a song! It was ready the following Monday, and with a few swipes of my pen I drove away in my new SUV. Amber and her staff turned something that I loathed into something Im excited to do again. Needless to say Im done with dealerships! Im an ALT guy from here on out! Thank you Another Satisfied Customer