East Valley Nissan

Reviews 3

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Charlotte Kerlavage

DO NOT BUY A USED CAR FROM EAST VALLEY NISSAN!!!!!!! Long story short if you are looking for a used car go somewhere else or bring a very trusted mechanic with you while you are looking at the cars, and look over every inch of the cat and check all the cables. If you have problems with your "certified" used car be prepared to be told you did it to your own car, and be told its your fault the car is having problems. First let me say that buying my certified used car from them was a wonderful experience. But after the first 36 hours of owning my car I have to say I will never be going to this dealership again. I had driven the car to Tucson and was about 5 minutes away from my home there and "ding ding ding" the check engine light came on , check emissions came up on a display, the temperature dropped all the way to cold and my car stopped working. I called East Valley Nissan right away and they said to take it to a Nissan dealer down in Tucson, that they would honor our warranty. That didnt work out, called East Valley again and they said tow it back to the dealership and they would fix it and they would pay for the tow. I set up a tow and then come to find out they changed their minds and would only pay for part of it. Called again and was finally told to take it to and Honda dealer in Tucson and they would use the warranty to pay they cannot fix the car. Next day I get a call from Honda telling me that it looks like someone cut the positive cable and jammed the cut end back where it was supposed to be, so basically everything in the engine compartment lost power. Service technician sent Nissan a picture of the problem area and they came back and said that looks like an AutoZone cable that was not there when we looked at the car. That we did that ourselves Nissan wont pay to fix the problem. I had the car 36 hours and decided to rip out a perfectly good cable and jammed a crap one in in its place, no I dont think so. Well after a lot of talking to the owner and all of the higher ups my husband after telling them that we are going to be contacting the BBB and the Attorney General they finally agreed to pay for most of the repair. They refused to pay Honda over the phone with a corporate credit card and expected me to pay our of pocket and be reimbursed and decided to mail me and check. Still waiting on that check and its been a week. DO NOT BUY A USED CAR FROM EAST VALLEY NISSAN!!!

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Lynda Myers

To be direct, East Valley Nissan’s (formerly known as Superstition Springs Earnhardt Nissan) service department has EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS. I DO NOT RECOMMEND EAST VALLEY NISSAN’S SERVICE DEPARTMENT TO ANYONE. After dropping our vehicle off for an 8am appointment (Let me note – it took no more than 1 hour to repair when they finally got it in), WE called about 3pm to check the status and estimated time for pick-up in which we were informed that our vehicle hadn’t been taken in at that point, was going to be taken in at that time, and would be completed by about 5pm. They got busy. OK, it happens. Well, our congeniality and patience bit us is the A**. Come 4:30pm, we received a call stating that our vehicle would have to wait until tomorrow. At this point, this is NOT OK. Just as all families these days, we are very busy and had already rearranged schedules throughout the day to make things work. We now needed our vehicle. After not accepting their offer to leave our vehicle there any longer and wanting to go pick it up to take it elsewhere at another time, they managed to get it in and repaired in an hour. Now 9 hours later. SAD – the fact that it takes one to become angered to be treated the way one should be treated is disheartening. All East Valley Nissan had to do was care/show some customer service and communicate. We all know things happen and we get busy and behind. Had East Valley Nissan kept in contact and been honest that there was a chance they couldn’t get our vehicle in earlier on, we would have had the opportunity for other arrangements; ex. opportunity to reschedule the appointment, change plans, get a rental, etc., to be made. After doing business with East Valley Nissan (formerly known as Superstition Springs Earnhardt Nissan), for the past 10 years, we are sad to say that our last few experiences have lead us to make the decision to take our business elsewhere from now on. BTW – you may want to note that at East Valley Nissan the time of the scheduled appointment is only the time you speak to the service advisor not the time of the maintenance, so we were told. They will get your vehicle in when they feel necessary.

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Zenaida Bock

I have never written a review on anything in my life...this will be my first. I came to Nissan Earnhardt to purchase a vehicle. I wanted something reliable. They were great and I was very pleased at how nice they were, of course I was looking to purchase a car. I did buy a 2011 Chevy Cruze from them, great condition, low miles, fully stocked. 3 weeks after purchasing the car from them, I start to have issues with the Remote Keyless Entry System. I had the car towed to them, and they did not find anything, stated that we need to turn the car on with the key and not the remote. The car did it again a few days late, so I drove there and they took us step by step on "How to turn the car on" a few days later the car once again gave us issues, I went back in and they hooked it up to some machine and said that everything was fine that it is just the way we are turning on the car. I was shopping on Christmas Eve and came out the car, I unlocked the car, then unlocked the trunk and went to start the car with the KEY and it did not start. Several hour went by and the car finally started....this has been the way the cars has been acting since 12/15/2015...not even a month since we had the car. They keep saying that its the way that the car is being turned on but if that was the case, why didnt it give any issues the first 3 weeks we had it. So, the day that I tried to start it on X-mas Eve the car said "Service Theft Deterrent System"...I did a little Google research and it all says that the theft system needs to be maintenance. The last time I spoke to Jarred at Nissan Earnhardt Service dept, he said that if it did it again, that the next step would be to send it over to Chevy and have them take a look at it. Lets hope they keep to their word...if they do , then I will come in here and give them a better rating....probably not a 5 star because I have had to take my car back and forth, spending time that I dont have trying to get this issue taken care of. Also because I was told that it was how we are turning on the car. Very frustrating to be stranded with a child out in the cold. Having to deal with this issue for 2 weeks too long.