Legend Auto Dallas

Reviews 3

GU

Gustavo Q

The worst experience ever when shopping around for a used car. Dishonest, desceptive, lying, no transparency, disregard of customer service. Randy by far was the most lying and untruthful person I have ever met. I will describe the business as a scam, deceiving, fraudulent and false advertisement. When shopping for a car becareful with this type of business especially with Legend dealer in Addison Texas. If you want to know what happened keep reading. I will describe my experience which I have reported it to a government website. The dealer or Randy or Teresa never advertised that the car had problems. I drove from San Antonio to outside North of Dallas Texas to buy this vehicle a 2012 M35 Infiniti hybrid bin # JN1EY1AP0CM910151. Per my phone conversation with Teresa, the sales person, and Randy the Owner, the vehicle was in perfect condition for the year and had no problems or issues. On June 24 my wife and I drove to Dallas hopping to buy the car and before we left I last spoke with Teresa and she guaranteed the car will be ready for us. When we got there the car did not star so the mechanic had to jumped started the car because the battery or something was dead. After doing that, my wife found out the adaptive lights were not working and there light on the dashboard was on. The mechanic said it would cost 1,500.00 for each light to fix plus tax and labor; around 4,000.00 dlls. First problem!!!! The seller did not warned us about this problem after repeated times of asking her if the car was in good condition. When we test drove the car, including Teresa in the vehicle, I notice a loud noise coming from the engine especially when I was giving gas. I asked Teresa if this was normal since a hybrid should be a quiet car. She acknowledge the noise but did not know what was wrong. I called an Infiniti mechanic and he said the problem was either a wheel bearing or the transmission. And as far as the lights, it will cost me not less than 3,800.00 dlls to repair the problem. Back at the dealer, Randy said he was not aware of these problems and offer to repair the cheapest one, in this case the bearing and could not do anything else since he was going to loose money. So he offered me a little more discount to buy it with 4,000.00 dlls problem and maybe more. Since we drove 5 hrs and it was late, I had to spend money on a Hotel and meals and I told Randy that if they had told me about these issues I would have not driven to see the car. He did not care and said he would take the car on Mondar to fix only one problem. On Thursday June 29, Teresa called me to ask me if I was still interested in the car since the wheel bearing had been replaced but not the lights or had had the transmission checked out. The bearing was replaced only because I told them about the problem and specifically the bearing. I told Teresa I would be interested if all the problems had been fixed and Randy was good on his promise to deliver half way to San Antonio and lower the price. The original advertised price of the car was 18,497.00 dlls and it had been lowered to 17,700.00 over the phone before we got there. But after they replaced the bearing and the noise was gone, they increase the price of the car to 19,297.00 dlls!!!! Unbelievable!!!!!!! In my book this situation was not only false Advertisement but a fraud!! They never revealed the real problems the car had and were not willing to fix or loose money after all the lost time we had gone through or help to pay for some of the incurred expenses. If anything, Randy was asking me for 500.00 dlls to reserved the car until it was fixed but only one of the problems. They never stated the car had major costly repairs before. I printed it out the before and after price advertised on the internet. And once again the problems the car has are still not being disclosed on the internet. So be carful if you are interested on this vehicle or even other ones because they will not tell you the truth about any of them. These are auctioned cars as I was told by the dealer and sold as is.

JO

Jordan Payne

5 Stars, especially for After the deal service and truly good will. Purchased a 2011Mini Cooper Countryman S from Legend last month. I sent in an online inquiry for the car for more info. Within minutes, I had a friendly response from Farzad. We emailed back and forth discussing financing, trade in, etc. Farzad was always quick to reply and answer my questions honestly....with no pressure. After sending photos of my trade in and accepting a potential offer, I went to see the car in person on a Saturday. Farzad was in the middle of a deal with another customer. However the staff was quick to hand me the keys to go look the MINI over and test drive. It was very nice to be able to look the car over ALONE and test drive alone. Still, no pressure and no gimmicks. Fast forward to now. I did have an issue with the rear tires within a day of getting home. I signed the NO WARRANTY, SOLD AS-IS paperwork, so I figured I was screwed. When I first test drove the car, I noticed the rear tires were quite loud. I shrugged it off knowing they were run-flat tires and probably just needed a serious balancing. Turns out the left rear tire was losing air rapidly. My mechanic looked at the tire and right away it was clear. Still had plenty of tread life, but left rear had flats spots all over the inner treads!...right side was almost as bad. That explained the noise, And was clear that no balancing could fix this. The leak was just from an old plug job that wasnt sealing properly. I was hesitant to text Farzad about this, but bummed at the same time. I went ahead and advised that it was day 3 and I already have to buy two new tires ASAP. Knowing I bought the car as is, I was certain that they would not be able to help me. To my surprise, Farzad was very understanding and asked me to send him the invoice for the tires I was purchasing, and theyd mail me a check. Sure enough, Farzad and Legend auto did by their word throughout this whole process. Legend Auto went above and beyond in providing excellent customer service and going the extra mile to take care of post purchase, sold as is issues. THAT is what builds a strong business. Kudos guys!

JA

Jaclyn Stevens

I was looking for a car in July of 2012 when I came across a 2006 Cadillac CTS with all the bells and whistles for under the NADA value of the car. Since we were going through my husbands credit union that was a requirement. We went over and look at the car along with a few others. For the money the CTS was our best option. We offered $500 less and they accepted which I was thrilled with. When it came time to pick up the car there was barely enough gas to get home on. About halfway home I went to clean the windshield and the wipers would not turn off afterward. It was not until we got home and the car was off for about 10 mins did the wipers finally go off. We called and was told to being the car in the next day and their mechanic would take a look at it. It turns out it was a bad switch but they would have to order the part. And that it would be in in a few days. We kept being told to bring it in the morning and we could only come in the afternoon so it never did get fixed. Fast forward 3 months later and the car has 78000 mi on it which isnt too bad. My husband started the car up to go to work and we hear a knocking sound. We take it to our mechanic and it needs a new engine. while the car was in there we had them check out the transmission too because it wasnt acting right and big surprise, needs a new transmission too. Luckily when we bought the car through our credit union we bought an extended warranty so it will only cost us $100 otherwise we would have an expensive piece of scrap metal sitting in our driveway. After Legend Auto acquired the car they did nothing to it. They didnt change the oil, check the fluids, nothing that a regular dealer would do. All they do is buy the cars at auction and flip em so buyers beware. They were very friendly before we got the vehicle but afterward they wouldnt work with us at all. Before you buy make sure you have a mechanic thoroughly check it out. Btw our car is still in the shop and has been for 3 weeks because of this