Visionworks - Stonebriar Centre

Category:	Eye Care Center
Address:	2601 Preston Rd #1126, Frisco, TX 75034, USA
Phone:	+1 972-731-8507
Site:	visionworks.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 13

Reviews 5

Jeremy Butler

I originally ordered a pair of glassed for my 11 year old daughter. On January 13 2012. They offered a second pair for free. We paid a total of $369.00 for lenses and frames. The frames arrived but with the wrong lenses were ordered. 1 week later the right lenses were ordered but the wrong frames. After trying to convince me these were the right frames, I attempted to speak to the manager. He was not available. Then on January 25th my wife again went to pick up the frames, this time they just were not there. She again asked to speak to the manger. Again she was told he was (at lunch, at the doctor, on break, maybe he was trying to find his glasses too). At this point we started to ask for a refund, and were told this was not an option. Out of options we tried to call the 800 # for eye masters. They were very cordial but had major issues getting through to the store, after a 1 hour and 23 minute hold time they were told by the local store that the frames we had been waiting on were discontinued. They could not offer a refund unless we returned the pair that were free. Just to be clear I had to return a FREE pair glasses, to get my money back (369$$) for a pair of glasses that were order wrong 3 times and now all the sudden were discontinued. As an alternative I was offered a 50$ discount, however I am unaware of a business transaction where the buyer does not receive the product they pay for and they money is still collected?? After again going to the store to plead with the sales associate, they wouldn’t even look me in the eye! I be begrudgingly took the only pair of glasses off my daughters eyes and got a full refund. Staff was horrible, rude and made too many mistakes. Senior management was not present and never returned phone call. There are too many other places to go in the mall and surrounding area!

D B

Omg! What a bad service ! I walked In there and the girl that was working there gave me the worst looks and also the worst Service ever! I asked her about a specific style and she basically told me to look on the wall for myself. She couldnt even help me pick something or gave me options , She watch me struggle trying to find the glasses and just stood there without trying to help . She will answers yes or no to my questions but never try to explain a thing!! How rude!! Wont come in here again.

Jasmine Flower

We got some glasses and when I got home I tried it on everything looked like a mountain. We came back to the store and gave them our glasses. Nothing is wrong with it he said. I asked him to take it out back. When he came back he said with a boring flat tone... They were backwards he did not even say sorry he just gave us our glasses and pushed us out the door.

Jessica Schiller

Very great customer service and they exceeding my expectations! Thank you!

Sharon Dudley

Great customer service!