AutoZone

Category:	Auto Parts Store
Address:	1801 E Center St, Warsaw, IN 46580, USA
Phone:	+1 574-269-7100
Site:	autozone.com
Rating:	3.2
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–9PM

Location

Photos 18

Reviews 23

Harper Apted

Pros: Good service (see thoughts below) This location used to have a problem (years ago) with too few staff during busy times, but theyve really stepped up. Ive talked to 4 of the current staff and they are all courteous, know their products, and are willing to help. Example: A couple times now my "check engine light" was on (different vehicles, a year or so apart) so they did a free diagnostic. Told me the problem and gave me the problem codes. Now, dont expect them to drop everything and do a free diagnostic if theyre really busy (understandable). Last couple times Ive done that there was no expectation of a purchase and they were still nice about it. I appreciate that. Great prices, which pretty much always beat the other auto parts shops in town when Ive checked. Good quality: Over the years Ive purchased from them various fluids, tools, light bulbs, cleaning supplies, batteries, brake pads/drums/rotors, wipers, and a few other things, and Ive never had problems with quality or the wrong part ordered. Cons: Their type of customer-centric service can create a tunnel vision when the store gets busy. They dont always acknowledge when a customer comes in the door (at least not right away) because they are so focused on their current customer (more on this in thoughts). There seems to be a policy that the phone must always be answered, which can be distracting/annoying if the person answering is the one helping you. Thoughts: Im an IT (computer) guy. Im not a mechanic, or even a car fan, but Im learning. So with that in mind, heres a couple tips to pass on to those like me, who feel a deep sense of personal growth and accomplishment after they change their first burned out headlight. -AutoZone is not a service center , it is a parts store. If you arent familiar with cars and dont know what youre talking about, dont expect them to know either. They cant tell you what you need, but theyll sure get it for you when you find out what it is that you need. Oh, and dont expect them to install it for you. -Do some research on your problem. Dont just show up at the store and tell them something is wrong with the steering. If you or your friends cant help figure out whats wrong, there is this thing called Google that can help diagnose the issue. Depending on your needs they may be able to troubleshoot a bit, but dont get upset if they dont go as far as youd like. -Ask questions. Dont be too proud to ask what you think would be a stupid question. Ive saved myself a lot of time and trouble double checking if Id need anything else to change a part (half the time I usually do need another part I didnt know about).

Deb Peterson

We called around town to the many auto parts stores and this one beat other prices by over $50. They ordered our parts from an hour away and our parts were waiting for us when we arrived. Every Staff member was welcoming and friendly plus we saved $21, a 10% discount because the buyer, my granddaughter, is a local EMT! Definitely the best and theyre open until 10:00 p.m.

Deb Carper

I would like to advise store staff be trained to ALWAYS ask, "Whos next, please?" I was cut off twice by people who came in AFTER I did! I patiently waited twenty minutes total on the four customers ahead of me, and the staff all knew I was waiting for a diagnostic test, too! I left the store before it could happen a third time.

Michael Williams

Grouchy old fart.... didnt have time to check me out.... He had to count his drawer.... Customers should come first, ALWAYS!! Waited for five minutes, just standing there wanting to give sombody my money. Wont be back there, too many other places want my business!!

mary hoffer

I was helped today by Jodie & Jennifer. Both were super great. Typically leary of auto-shops, these 2 gave me full confidence of their knowledge and abilities and, while hopeful I dont need them in the future, I will return as needed.

D Garrett

Very good service considering you dont have to pay them to check a battery or scan a fault code. The prices are fair and the quality is aligned with the prices. I use this store often and have never been disappointed.

Zachary Burkett

The staff is the worst part! The staff is what keeps me going to my local autozone where I live down south. They still have the parts though, and they still have the rewards card so they are still in business...

Scott D

Employees in the Warsaw store are more worried about talking on the phone and texting people rather than helping paying customers. Needless to say Ill go to Napa for all my automotive repair needs.

Dennis Brown

Needed some motor and transmission oil on a week end and the service was okay. Layout hasnt changed much over the years.

Steve Poe

Amateur Auto. This is a waste of time for professionals, but if you want the cheapest possibly junk part, go ahead.

Josh Colman

Good place to get the parts you need to repair your vehicle. Usually have some good deals to help save you money

Craig Miller

The auto zone store in Plymouth, Indiana is better . staff there knows their stuff and really helpful .

Martin Sarabia

Casi encuentras todo

Ashley

Staff can be pretty crabby, but they have what you need and get you in and out.