Category: | Eye Care Center |
Address: | 160 N Gulph Rd #1065, King of Prussia, PA 19406, USA |
Phone: | +1 610-962-5945 |
Site: | local.lenscrafters.com |
Rating: | 2.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
MI
Minh Chau
This place is truly one of the very few businesses that I would not come back to even if I were paid to do so. I initially went here in May to get my eye exam and contact lenses. After my exam and contact lens fitting, I made an appointment the following week to come back for a check up on the trial lenses. When I came back, I saw a new doctor, who prescribed me a different type of lens, but they didnt have it in stock, so I would have to come back. I set an appointment for June to return. That was fine, but keep in mind that I live about an hour away, so driving 2 hours each time is not how I would choose to spend my day. When I returned in June, the associate told me that my lenses were never ordered...and so I would have to come back again in July...no apologies were given or acknowledgement that they had done something wrong. Instead, a couple of the associates and the doctor who saw me the first time started trashing on their colleague (the second doctor who had seen me previously). At this point, I was already drafting my yelp review. When I came back in July and finally got the proper trial lenses, I requested that they send the non-trial lenses directly to my home - at a charge of $10. OK, thats fine, its better than driving 2 hours. Five weeks later in August when I called them to inquire about where the heck my lenses are, they tell me that its been sitting in the store...as if I was suppose to pick it up! Needless to say, I will never come back to this establishment again - which is unfortunate as there were 2-3 pairs of glasses I wanted to purchase there. Oh well, thats the cost of doing bad business. So all in all, a process that should normally take, at max, 1 month, took 4 months and an abundance of headache.
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A Private User
I had a mixed experience here for eye exam and frames in 08. The exam Id rate a "1" and the service provided in the store for frames was a "5". The front desk staff was very pleasant and professional. However Dr. Duffy, who did my eye exam, was anything but. Important to note - he no longer works here, thankfully. I wouldnt go back if he was! Per a typical exam, I was able to tell him which I could see better, option "1" or option "2" a couple times and then couldnt distinguish any longer, both looked blurry. So I politely said they both looked blurry and could I see option "1" again? He said "No!" and got mad at me. (Seriously?!) So after not being able to distinguish between a couple more slides and him growing more annoyed, he took a closer look at my eyes and then said "Ohhhh". Without explaining, he showed the intern he brought into the exam my eyes. All kinds of things are going through my head. Then he tells me I had begun to form what he described as "baby cataracts" which was news to me. Armed with that new knowledge he was able to adjust the machine to make it easy to distinguish between clear and blurry options. I could have done without his attitude though. On the other end of the spectrum, the service provided by Tanzan in the optical shop was excellent and Id definitely return and request him. He did a great job of explaining my cost options including which combination of AAA discount vs. store sale vs. insurance coverage allowed me to pay the least for my regular frames/lenses and prescription sunglasses. He also was extremely helpful in helping me pick frames that looked best on me and I never felt rushed. Three yrs later and I still get compliments on my glasses. Im one happy customer. Thanks, Tanzan!
MA
Madeleine Krick
This phone number is for the LensCrafters in the Plaza. Not the Court like it looks like it is on the map. The one here in the Plaza is the absolute worst LensCrafters Ive ever been to. I schedule an appointment way in advance, come on time (or even 10 minutes early), and I still have to wait an HOUR to see an optometrist. Ive been here 3 times now and each time its the same deal. Im never coming back. Next time Im going back to the one thats actually in the Court. Its ridiculously frustrating to have to wait this long when I have an appointment. Im currently sitting in the waiting area. Ive gone through all my emails on my phone, theres nothing left to do but write a review. I even asked if I could go walk around the mall a little bit to look around a bit while I wait and if they could give me a call when the doctor was ready Id come right back. But they said no, because if Im not here when the doctor is ready for me theyll take someone else. That was 20 minutes ago. 20 minutes ago they said the wait would only be 10 more minutes.
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Andy Gilmour
Beware: I did NOT get Rayban lenses in my Rayban Rx sunglasses, had to return. They even touted, with rayban Rx sunglasses, rayban does the lenses, etc; got them and there was somewhat of a rough cut around edge of lenses, no Rayban P on them like I had seen on previous pair and they were too thick to close (odd because high index hadnt had this issue before) I confirmed with my previous pair, Rayban website AND another Lenscrafters that RayBan should be written on the lense (another hint they were done in only 3 days instead of 10 to send them out to Rayban) This was a bait and switch, beware of this when looking for Rayban sunglasses. It was 40% off sunglasses so they may have been swamped and thought I wouldnt notice, but still, unacceptable!
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Rachel Denny
First experience was the best [5 stars] so I went back. It took over 3 months to get my glasses and when they gave them to me they were wrong due to an operator error. So they sent them back and fixed them but refused to fix my reading glasses that had the same error. Its only in the left lens. The right lens is perfect. I would not go here nor would I recomed others to go here. They will take your money and not fix errors completely. A complete rip off.
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Aulia Smith
I went to the store the one in KOP right outside JC Penny. It was the worst experienced. I spend $995. I came back to adjust my glasses. They are so rude. I just want to get my glasses fix and she keep refused to do so. Then I raised my voice and she said Im yelling at her. I dont think I will ever go back there near future. Please anyone who want to go there to review and check everything. Be firm.
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Krysta Plant
I love that they are very polite and have an answer to your questions. They know what they are doing where theres not really a wait at all when you show up. I would go back there all the time for my glasses.
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Kenya Simmons
Worst experience ever!!! Did not put any effort in assuring my contacts were correct for me and the customer service was at best horrible. If at all possible go to a Lenscrafters at another location.
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Shefali Patel
I would never go back. Everything that could go wrong went wrong, from appointment to purchasing my glasses.