Maxim Honda Yamaha

Reviews 3

KE

KeeperOCats

UPDATE TO ORIGINAL POSTING BELOW!!! Original post: Left my bike with them when it developed noise in the rear wheel. I was in the area visiting. First was told it was just some brake dust. That just didnt feel right, went down next block and came back. Another guy took a good look and said it was more than brake dust. I left the bike to have it checked and fixed. They replaced the rear bearings. When I picked the bike up the counter guy said "they got most of the noise out" I pointed out there should be NO noise at all and asked if the bike was not fixed. Guy then said oh,, no.. there is no noise right now". I trailered it the 2 hrs home. Got it off the trailer and parked it due to rain. First ride after getting it home was about 20 miles. Developed a clunking noise like a tennis shoe in a dryer. Didnt want to haul it 2 hrs so took it to my hometown shop. Just got word- the bearings were not tight enough and it spun the race? Damaged the u joint, ruined the wheel itself. Over $650 to make right. I have to question their work due to the commentary of the guy, not considering a possible part failure and the subsequent damage due to the bearings not being tight. I have difficulty with Its all because your bike is old" FOLLOWUP: Maxim has a 30 day parts/labor warranty on work they do. The repair they did 10/27/15 failed catastrophically 11/06/2015, well within the warranty limits. They flat refuse to honor the warranty. When I left the bike with them I asked them to go over it with a fine tooth comb and let me know if it was more than a simple wheel bearing.I was never contacted to be told there was a problem getting the bearings in correctly. Yes the bike is older, which is why I make it a point to ask a shop to make sure there are no other issues that need to be addressed Matt called me after my initial review, wanted me to take it down. Never told me his call was a conference call. Have to question why he led me to believe it wasnt. He first claimed the bearing could not be fitted properly due to age of bike. When I questioned Matt about not notifying me and allowing the bike out with an improper/unsafe repair their story changed to it fit tight and correctly". I notified them of the problem 11/06/2015 when the failure happened-was immediately told it was all because the bike is old, that is why it failed. Refused to consider a part failure or problem with installation. Checking with several other licensed shops/dealers Im told Maxims excuse is BS, bunch of smoke, screwing over a woman rider, obviously took advantage of an out of town rider. "If there was a problem getting the bearing in correctly they should have stopped work and called. If it went in right then it should be covered under warranty." All stated it was a liability to let the bike go if Maxims first story of couldnt seat bearing, "you could have been killed had that bearing failure locked up the wheel" Matts response about my not having a way home is untrue. They were told I could trailer the bike home but would need to leave it overnight with them. Daughter was there to give me a lift home. I was not stranded as he implies. Before they diagnosed the wheel bearings as the issue I purchased a new final drive in case the problem was there. We did discuss chances of it being other things. I told them I would get an entire final drive if that was the problem and if it was more to let me know. I was told it was the bearings only once they got into the bike. Honda corporate cannot force an independent dealer to honor warranty. They have recorded this as a black mark on Maxims reputation and will be reviewing Maxim. Do not trust Maxim- they wont honor their warranties, will screw you over if you are a female or an out of town customer!

CR

Craig Critchfield

Done with them. When you walk in store, expect to get cold shoulder treatment by the gray beards, esp if youre younger. They sell over-priced bikes/service & half their gear is made-in-china junk that tears up in 6 months. Bought used demo shadow 750. Priced $5000, but after TTL & other BS paid $7000. KBB lists $4500 pristine. Felt ripped off. Whatever. At least I was first owner, right? Day of pick up it has dead battery and no owners manual. (!) Waited 2 hrs while they changed batt, but had to harrass them 2 weeks to get owners manual. If you get voice-mail, dont leave message; theyll never call back. Bought luggage rack. Guy put in order for wrong part. (!) Another guy only noticed & corrected it, b/c I was physically at store to harrass them about owners manual. Part shows up. Try to install; wont go on. seat is in the way. I go there for help; gray beard treats me like a moron. I have to physically walk 2 sales reps out to my bike, and make them try to put it on. Young guy realizes wrong seat was installed on my bike. (!) Swapped seat in 30 minutes "free under warranty" (would have charged me to fix their mistake otherwise?) Luggage rack goes on. Decide to get top case/luggage. Ask sales girl in accessories what top cases fit my bike. She replies "whats a top case?" (!) 4k service check on practically brand new (600 miles bought) bike. $125. (!) Owners manual says oil change every 8k miles. They changed it at 4k, hence price. Whatever. Later called and said fork seals are going bad. $225 to replace ... at 4k miles. (!) After-market warranty didnt cover wearable parts, so got to eat cost. (!) $350 to fix/service bike w/only 4k miles on it. My old Chinese 150cc scooter had a better service record than that. Decided to test ride CBR250 as alternate commuter bike. After KBBing 750s trade-in value ($3k) and CBR250s from 2010-2012, figured itd be even trade if it was pre-2012 and Id owe a bit if it was 2012. Test rode (cheaper, non-ABS) 2011 CBR250 while they appraised my bike. Figured itd be even swap. They wanted $1700 + my ($3k trade-in) Shadow Spirit for the 2011 CBR250. (!) Was very insulted as Sales Manager acted like this was a great deal. Kicker was they were PRICING it as new, but selling it as used due to demo model. So, no full warranty; Id have to pay more for crappy after-market warranty (which has been worthless on my 750 so far). Im glad they were stupid, b/c I ended up going to High Five Cycles, and bought a nice, barely used ninja 250 for 1/2 the price. I feel like an idiot for putting up with Maxim this long. Update 10/31 - @ 5500 miles batt died & stranded me in parking lot one night. Pulled it, noticed they put wrong batt in when they did swap - YTZ14S instead of YTZ12S -, and batt tested bad. After-market warranty doesnt cover, so $200 for oem replacement. $550 in maint/repairs for bike with <6k miles. Not cool. Not interested in dealing w/Maxim any more and selling bike, hence not returning their calls.

MI

Michael Early

“Consistently superior service. Bob is unequivocally the best. Greets you by name, listens to understand what the customer needs and without fail has multiple options to choose. Im made to feel like family, not just a customer. ” PlainsRider Now I’m convinced that parallel universes do indeed exist! After eighteen years of not riding I finally had the opportunity to get back in the saddle. Boy am I glad that I discovered Maxim Honda! Professional, knowledgeable, courteous, easy to deal with at every level. Starting with the sales group, Jeff specifically, assisted me in making an informed decision. I went to Maxim thinking about buying a scooter to maximize my fuel economy for my short drive to work. I ended up buying a Shadow Spirit 750, wonderful motorcycle. However, after my first rally ride with the Maxim family I was stricken with CC envy and ended up trading my Shadow for a Honda Stateline. I’m a very happy motorcycle enthusiast! Jeff I will have that Gold Wing one of these days. Parts and Accessories. What can you say about a man who literally gave me the visor off of his own personal helmet? Bob, you’re the best! I’ve never witnessed a phenomenon quite like Bob. If you go to Maxim on Saturday’s people will stand in line for Bob to wait on them. There may be four or five other parts salespeople available to help you, but individuals are willing to wait for Bob to assist them. Bob takes the time to assure that your helmet is correctly fitted and that accessories will work on your motorcycle, he cares about your riding experience, because Bob loves to ride as well. Service. We’ve all experienced bad things in service departments. Cars, computers, washing machines or at the bank, we can all empathize with receiving horrible service. I’ve had nothing but good service from Maxim. Damon, Adam, Mark are the guys you will see at the service desk, they go above and beyond to make sure that your service is handled in a timely fashion and that the work is completed by highly trained technicians in the back… Awesome! The money man Chris. Even though you ride a Harley, I forgive you. The ultimate professional at taking your money and making you feel good about it. Thanks. While Maxim is a business, I’ve always felt part of a family at Maxim. The monthly rally rides are always fun experiences. The camaraderie, riding across the Texas landscape and always great food. I look forward to the rallies every month. Community involvement is an important part of Maxim’s way of doing business. It’s important for them to give back to the community. Their support of cancer research with “Bikers for Boobies”, their support of the “Ride for Kids” the Pediatric Brain Tumor Foundation all speak for the people who work at Maxim. Maxim Honda. Great People. Great Motorcycles. Born to Live… Live to Ride!