AMS Ducati Dallas

Reviews 3

G

G Beane

HIGHLY RECOMMENDED TO ANYONE LOOKING FOR A NEW DUCATI and with the awesome new SCRAMBLERr line, Ducati has a model youll love no matter your comfort level - notice I didnt say bike. THIS is a Ducati Shop, not a multi-line "we got em all" store. Ducati was always at the top of my Bike Bucket List and since I had owned all the others I wanted. I started getting serious about my Ducati. Familiar with the reputation of the shop, I visited several times over a couple of years, quietly observing. (Im REAL picky about who I spend my money with). Spoke with Marty over the course of the closing weeks till the decision was made. The purchase could NOT have been easier. Ive never seen purchase paperwork done better and FASTER than what AMY did that day. And she takes care of the internet sales and apparel and keeps Marty and Jeff in line - tough gig she has there and always smiling. So I got the bike which is where most shops move to he next customer and you become an entry in a sales log. NOT here, the follow-up and customer care has been above reproach. They all know my name, which cmon, makes us all feel good right? They know my bike and my riding style. Martys equipment recommendations are always spot on for the type of riding YOU do, (not the slow selling products some shops are well known for) Sales floor - laid out beautifully. Want an unobstructed view of your future Ducati, just take a couple of steps back, theres plenty of room to see the bike without having to pull it out of line. Wanna test ride, no problem with correct qualification (license) WHO DOES THAT ANYMORE? AMS Ducati Dallas does. The Service Department? Headed by the hardest working, most talented Ducati Service man in the business, Jordan Rhodes is running on all cylinders from morning till night, I get tired watching him work. Stand at the glass wall and watch Jordan, Stuart and Dan work on bikes. Ive never seen a more efficient work flow in a shop. None of these guys ever grab the wrong wrench or fumble parts onto the floor. They do excellent work in a very timely manner (of course depending on the severity of the job). Oh and Nick the Service Writer is just as good at what he does as the guys behind the glass wall. Lastly is one other point that has made me a customer for life. Shortly after my purchase (barely had break-in miles on it) Ducati North America put on a track weekend at he Circuit of the Americas and AMS had their own garage, which was of course, set up immaculately. I knew I was a new customer so my expectations of "fitting in" with the track guys were low. Cmon the guy next to me had a couple of race prepped bikes next to mine. And I lost count how many Superleggeras were parked inside. SO I laid low and was just grateful to have a garage space. The weekend starts and the only description I can give is AMS treated us all like pro-racing rock stars . Come in off the track and Jordan was cleaning your visor while peppering you with questions about how your bike is running, do you need fuel, let me check your tire pressure - - - - I was blown away. They treated every one of us like we were the most important people at the track. Hell I dont think Jordan turned a lap he was so busy tending to all their customers. All the other riders in the AMS garage made me feel right at home as well, freely giving advice and never making me feel like a NOOB - thanks guys And the founder Jeff Nash, the president, founder, man in charge and grand poobah of the royal lodge of Ducati. If Jeff is talking to you about riding, shut up and listen. With multiple championships all riding Ducati, this guy has forgotten more about riding than Ill ever know. Ill stop now, but needless to say I have never dealt with a more professional, dedicated bunch of motorcycle folks in my life - hell Id get an AMS Ducati Dallas tattoo if I wasnt scared of needles. (never considered it when I rode Milwaukees finest or British) Ducatisti for life. THANKS TO AMS DALLAS DUCATI for reminding me why I started riding 41 years ago.

GE

german dario rodriguez daza

This is the story of my of a Streetfighter 1098 S purchased and sold through AMS, for all of you to set your expectations: purchased a demo bike from AMS, sale was quick, but the bike lacked of the second key so I had to come back to have it fixed. Had the bike for about 3 years (amazing bike, this is my 3d Ducati: 998 and then and 848evo) and willing to sell it I just came back to AMS and asked to take care of it, these are the facts: - February 2014 brought the bike in and discussing with Marty mentioned that I did not have the Code card with the documentation.I argued all I had was there, went back home to double check I did not have it. Eventually the card showed up with the docs I gave Ducati. - March – August 2014: I was not in a hurry so I went with the price that Marty suggested, not a lot of interest (a bit odd for such a great bike!), until I realized that AMS was advertising it as a standard model and not as an S!! no wonder why nobody was calling. Tried to contact Marty several times until after several attempts in September the ad was corrected. During that period I had always trouble getting calls back or emails answered. - December 2014 there was a potential buyer, and the sale did not go trough - January 2015 after several emails, Jeff got involved and things started moving. Got to reduce the price and also talking to Jeff I discovered that the bike was not insured while in the dealership (no problem I kept my insurance) still worth mentioning that when I consigned the bike I was told that WHILE AT THE DEALEARSHIP the bike was insured. - January 2015 got a message saying that the left fork was leaking oil ($500), wondered why this was realized after a year. Anyway authorized the work. - March 2015 it finally got sold, left certainly money on the table, but I was only looking forward to be done with it. - April 2015, after two email and this review been initially written, I got an invoice for the work performed on the left fork. Amy was always courteous when contacted and to be fair I have nothing to say on Jeff. This was a very frustrating experience for me and will let everyone create their own impression of how customer service should be. Personally, for such amazing bikes, you would expect to have a higher level of service. Have always has Ducati’s and always will, but AMS will not have my business. ps: both Marty and Jeff reached out to me after the review was written, prompting revising slighlty this review.

MI

Michael Chen

AMS is a bit of a drive from Richardson for me, but after this experience, I will always take my bike there even though I live right by European Cycle Sports. I had received a recall for a Monster 695 plastic gas tank expansion issue (the handlebars hit the tank when turned all the way), and I needed a safety inspection. Every time I have gone to European Cycle Sports it always felt they were annoyed that I was there, but I thought I would go since I wanted to ask about the tank recall. I went and got the safety inspection, after the inspection, I asked about the tank recall, the service guy said it was still in the courts, and a recall hadnt been issued, I asked him to look at the tank, and on the left it was scuffed, the service tech said, well, if you damaged the tank, Ducati will just reject the warranty claim. I went home, and looked up the recall, and it had been issued, I called AMS to ask about the recall, and Sophia said to bring it down, and she would take pics, and see what she could do. I wasnt expecting much, but she called back in a few days, and said a new tank was approved, and I got a new gas tank, no problem. I am really annoyed that European Cycle Sports didnt even make an effort. I am going to cover up the European Cycle Sports license frame with electrical tape, until my next safety inspection. Will go to AMS from now on. Sophia was the only person in the service department I talked to, she was really helpful and is my hero.