Hennessy Ford Lincoln Atlanta

Reviews 4

MI

Michael Lee

Great Dealership! No pressure and honest, polite, and fair sales staff. I worked with Terrance Sims who I had read before visiting had great reviews and I was lucky to have him as a rep because it is true that he is totally awesome and makes sure everything is explained and upfront. I am a Ford fan but was in the market for a Scion xB. Hennessy Ford had a used one at a reasonable price which really negatated the necessity of haggling. I seen great reviews here and on Yelp so I went here to check it out. It was a one owner used vehicle and Hennessy showed me the inspection paperwork and over $1000 worth of labor and parts they did to make sure the next owner had a safe and reliable used car. The whole test drive, financing (they saved me 2% interest using one of their banks instead of my own), and paperwork went really fast and everything was out on the table for me to see. No "shady" car sales here. I HIGHLY recommend you go to Hennessy Ford for your next new or used car. Thank You *********************************************** Addendum: I just realized that the financier charged me $825 for a "Gap insurance fee" Normally I opt for this as it covers the difference between what your car is worth vs. what you owe on you loan (insurance only pays what your car is worth at the time of the crash leaving you to pay the extra if the loan is more). Since my loan was only for $9k this $825 was almost a tenth of the total loan and would not have opted for the gap insurance because I am willing to bet I wont crash for such a small loan . If it was for $30-$40k i would defiantly opt for it especially for Lincolns who loose value fast. (BTW i have two Lincolns and love them both). It was my responsibility to read the contract CAREFULLY so I do not blame Hennessy Ford. Regardless, I dont want the hassle of trying to fix it but Im not sure if I was "tricked" or the financier neglected to mention the fee (he went over everything else) either way I am dropping from 5 stars to 4 stars because I feel I am out the $825 unnecessarily. Finally, I stand by my recommendation to use Hennessy Ford as they did save me about $900 with the 2% interest drop so I guess I am $75 in the black. It is just a buyer beware sorta thing and take your time to read the contract. Thank You Michael

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AA

Aaron Coffey

I bought a Mustang here about a year ago, and I was satisfied with Hennesey Fords service until a day or two after I brought the car home. I noticed that while there was a space for a spare tire, and even a jack, there was no spare tire. The floor of the trunk is meant to be supported by the spare, so without a spare the floor of the trunk caves in rendering the trunk unusable. When I notified the dealer about this he told me he would talk to his higher ups and find a solution for me. Later he texted me back, ". . .I was aware that many of the mustangs (post 2005) came w/o a spare due to excessive wright restrictions. This was especially an issue with the GT models. My used car manager pulled the original window sticker of your car to check and your car was never equipped with a spare tire." That isnt true. It was clearly equipped with a spare at some point. It has an empty camaprtment for storing the spare, it comes with a jack, the trunk is non functional without the spare to support the floor, and the decal in the door sill specifies the tire pressure of the spare. A quick Google search informed me that because there are increasingly more stringent regulations on fuel economy, car manufacturors and dealers are doing everything they can to cut the cars weight, and the practice of removing the spare has become a common tactic so they can say the car gets better gas mileage than it really does. Long story short: I thought including a spare with a car bought at a reputable dealer was a no brainer, so I didnt bother to check until after I signed the paperwork. Then I assumed that a professional institution would be willing to admit their mistake and provide me a spare. Instead, they lied about the car never having a spare, and told me to simply call roadside assistance in case of a flat tire. Im a grown man, I can change my own tire. I have zero interest in waiting for roadside assistance. The car was meant to have a spare and they hoped I wouldnt notice. Now Im moving across the country and I had to go buy a piece of plywood just to keep the floor of the trunk from collapsing. Avoid Hennesey Ford. If they screwed me they will screw you.

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LE

Leaky Draeger

Christina McEachin My wife and I came in today to look at a used vehicle we had spotted on AutoTrader. Quite frankly I was looking forward to seeing and test-driving the vehicle though dreading the stereotypical "song and dance". You might say I had a bit of a, "chip on my shoulder". We had no previous relationship with Hennessy Ford Lincoln here in the Atlanta area though upon arrival one would think we were repeat customers. We were greeted by a young lady named Christina McEachin who met us with sincere and genuine kindness; NOT the stereotypical disingenuous feeling you might have received elsewhere. Christina grabbed the keys and let us do our thing while staying at an arms reach should we need her. Any questions we had were answered and if she needed a bit of clarity before answering, she would get relevant info and give us a clear answer. She engaged us in the negotiation process with relevant reasonable points and made us a deal that was sweeter than the original deal but remained mutually beneficial to all parties involved. As we moved to the financial department, we were "warm-transferred" by means of introduction to Darren who finalized the financial aspects of the deal. Christina along with Ricky walked us through transitioning from the vehicle we traded in to the newly purchased vehicle, congratulating us on our purchase and genuinely thanking us for our business and visit. Despite the great condition of this used vehicle we did not intend to trade our vehicle and purchase another vehicle today. The tipping point was the confidence and comfort received from Christina McEachin; her genuine kindness candor and the family-style environment she cultivated in the services offered. Sincerest thanks to Christina McEachin and staff from my wife and I. -Darrell

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VI

Victoria Rodriguez

Terrible service department. I have a brand new 2016 Escape, purchased from Hennessy. I knew what I wanted and Hennessy had it, that is the only reason I ended up here. Sales was easy. The finance guy was pushy but that is expected. Ive brought my car in 4 times for the same problem. After all of this back and forth, nothing has been fixed. They want to blame my Bluetooth freezing, turning the car on and no Bluetooth, and general Bluetooth issues on my phone. For reference, this has happened with my Note 5, iPhone 6, and galaxy S5. I understand phones are moving faster than cars. However, all of my phones are in the approved list. Mostly, Im disappointed in the way the "problem" was explained to me and the lack of effort on their part to find the problem. Apparently, my Bluetooth is on but I have to force it to connect. Tried that but okay. The sync doesnt support pictures and that is causing the problems. I could understand that but then why not every time I use the phone? They arent sure. Why is it happening progressively more often? They arent sure. What does my phone have to do with the Bluetooth not coming on when the car is turned on? We didnt look into that. You had my car for 36 hours, awesome. At this point, I just wanted my keys back. The service director was the one explaining this to me by the way, in terms like I have to understand it has a processor and sometimes you have to control alt delete the excel. He was trying to relate it in terms he thought I would understand but it came across insulting. Its been a pretty terrible experience all around but the explanation and lack of interest made it worse. To the guy in the waiting room who was told his warning lights werent on hard enough, I understand.

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