Regal Nissan

Reviews 3

ED

Eddie Adkisson

Four months ago I would have given Regal Nissan ten stars; today I would give them less than one star if that was possible due to the following poor service and miscommunication with me. In October 2015 I noticed bubbling in the paint of my 2012 Nissan Frontier. I was horrified. I googled Nissan Frontier paint problems and again was shocked with what I found about Nissan Frontier’s problems with the dark blue metallic color which is the color of my Frontier. Nissan has had all kinds of problems with the dark blue metallic color paint. Nissan has repainted some of these trucks, but not without a lot of haggling between the truck owner and Nissan. However, most cases Nissan has refused to repair/paint as needed. With so many cases, Nissan should have issued a recall on all the trucks/vehicles painted with this particular dark blue metallic paint. When I saw the problems with the paint on my Nissan Frontier I immediately contacted Regal Nissan and was told that they would get in touch with me to see my truck. After numerous emails and phone calls I finally got an appointment December 9, 2015. They examined it and wrote a $1500+ estimate then said they would be back in touch with me in 15 days. This went on for two months with responses that they were waiting for Nissan corporate to answer. In February 2016 I contacted Nissan North America, gave them all my info and they assigned a case number. Nissan North America promised to be back in touch with me in a week. When they returned my calls they informed me they had been in touch with Regal Nissan and were told by Regal that the reason they would not repair my truck was that it had been involved in some kind of front end accident. I was flabbergasted; this is totally untrue – my truck has received the best of care and has never been involved in any impact or accident. When I challenged them on the accident claim they came back and said the truck was out of warranty. Nowhere in the warranty can I find that it states that the paint is only warranted 3 years. In 2 places in the warranty it talks about rust and corrosion. One place says 5 years or 60 months and in another it says Lifetime Limited. If Regal had told me when I first contacted them with this paint problem rather than saying it had been involved in an accident, I would not have had to go through all this grief and run-around. This is the 3rd Frontier Crewcab that I have purchased from Regal. I purchased a 2001, a 2008, and finally I purchased a 2012 two years before I retired because I thought it would be my last. My son also, under my recommendation, purchased a Pathfinder and a Sentra, both from Regal. I will not make any future purchases from Regal Nissan and will not recommend them as I have in the past. Right now (2/29/2016) Regal Nissan has on their Used vehicle lot a 2014 Frontier Crewcab painted this same dark blue metallic color. If you buy this truck Regal Nissan will tell you it has a certified warranty, which is true. But if you look at the rust and corrosion clause in the Warranty, it will tell you that the rust and corrosion coverage is available only to the original buyer. Ms/Mr. owner, please do not advise me to contact Melanie Barry, your consumer go-to person, for problems because she has been advised of this from the beginning.

A

A Private User

After reading reviews on here,I brought our 02 Maxima in at 175K miles to have the front brakes done which were "squealing". I wanted to have the brakes done at a dealership because I had problems with a brake job at an independent shop before and have learned since that a Nissan needs Nissan brakes. I did not anticipate any other issues, as I had recently taken the car in somewhere else for an oil change. On the positive side, Regal did go over the car thoroughly and found a lot to fix that I would have missed. They found a cracked radiator, recommended a valve cover gaskets job because of the mileage, recommended changing the In cabin air filter, new wipers, replacing four side lights, and fixing a leaking power steering hose. While I went ahead and had the brakes done that day, I decided to get estimates from other dealerships and a couple of independent shops before authorizing the additional work. While I recently had work done on the power steering hose, there is more than one hose that might be the cause of a leak. Yet I had not noticed any leaks on the carport since getting it fixed several months ago. I called around and went with a shop that was not the cheapest but still charged me 25% less than Regals estimate for the gasket work and 27% less for the radiator (both dealers said the price reflected after market parts). The other shop said the power steering hose was not leaking at all. M-m-m-m. I bought my own light bulbs at an auto shop, and this second mechanic installed them for free saving me another small bundle. I let Regal replace my wipers (something I usually do myself), but declined their offer to polish my headlights or replace the in-cabin filter. I keep detailed maintenance records and shop around for prices, and this time it really saved me no small change ($1,000+) to go elsewhere for the major work. They did a great job on the brakes, so I gave them three stars for work performed, but you need to know your car and know what work you *really* need if you decide to use them.

ZA

Zahid Khan

I would advise all customer to the dealership to be Cautious at service Dept!!! I scheduled an appointment for complementary Oil change (New Car) and Cruise control issues with William on 6/17/2016 for 6/22/2016 for @ 1 PM. When I arrived onsite and there was no appointment for me on record. Service advisor (didnt get his name) was nice enough to take me in but when I ask about checking on Cruise Control issue, I was told by William to come again and they will change me Diagnostic Fee on a 6 month old under warranty car sold at same dealership. William (service Rep) was trying not to be rude but keep say have a nice day but he was condescending in his tone, like to argue and not willing to listen to me. I am driving for last 15 years but he insist trying to tell me how Cruise control work even though I had 7 NissanInfiniti’s including this one and tested cruise control on 2014 Altima before coming in. Looks like the Service Dept. is there to make money by SELLING/FORCING service fee that should not be applied. I am very disappointed and I will also complain to Nissan Corp as they should know their customers are charged for work that should be under warranty. UPDATE: I got call from service manager and he was cool and patient guy. I asked him to come on a ride with me and show him the problem. He agreed that it is a problem that should be addressed and he did too care of it. I still think the service person should read the manual how to operate cruise control before become politely hostile and do his job what he is hired to do. I would not visit this location as I dont think any thing is changed in service department. Customer should get fair service and should be treated with professionalism. We as a customer should not have to complain to the owner or corporate to get attention to address warranty issues or proper paid services.