BMW Motorcycles of North Dallas

Category:	Motorcycle Dealer
Address:	900 K Ave #300, Plano, TX 75074, USA
Phone:	+1 972-881-0774
Site:	bmwmotorcyclesdallas.com
Rating:	4.7
Working:	Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 6

Jamie Syptak

The true test of any dealership is not when everything is perfect, but when something goes wrong. I purchased a new 2016 BMW from European Cycle Sports in June of this year and immediately had a serious issue (anomaly) with the bike. I immediately returned the bike to the dealership, described the issue in detail and the service team was able to reproduce the problem easily. While the problem was easy to reproduce the fix was not! Jake / George and the rest of the service team worked hard to resolve this random issue, but unfortunately for me this issue (IMHO) was a defect from Berlin not from the dealership in Plano Texas. That’s when Brien Mehler the general manger got involved and did two things. Frist, he had total empathy for my situation and assured me that European Cycle Sports would do whatever it took to make the problem right! Two, he worked all his BMW contacts, beside the typical BMW support system to resolve my problem. With the combination of Brien and Jake (Jake, I hope you enjoyed riding my bike this summer) working on my bike for a number of days, I’m happy to say the issue was resolved and the bike is running like the champion it is. Lastly, I would like to acknowledge Jon Dominguez (a self-proclaimed Triumph man) in the sales department. Prior to my purchase I visited all BMW dealerships in the DFW area and one in Oklahoma. I gathered email and contact info from all the sales people, who assured me that they would follow up with me and any questions I had. Jon, was the only one that did! If you visit European Cycle Sports ask for Jon, he’s easy going and is professionalism will make your purchase easy. Jamie Syptak Lantana TX

Michael Parrish

Ive purchased 2 BMWs from this shop and have had another serviced there. I have never had anything but a great experience with anyone in any department. I also helped a friend from out of town purchase an RT from them and that experience was also excellent. Service has always been completed within a few days, the parts guys are friendly, extremely knowledgeable, and willing to work with you to find whatever you need. Ive never had any complaints about service performed on my three bikes. The sales guys are laid back and dont pressure you, they understand that they are dealing with luxury recreational items and that people like to look, sit on a few bikes and think it over. I came in every other week for a few months before I was ready to make a purchase and they treated me great every time. They also worked with my friend from out of state, gave him a good deal and had the options installed that he wanted. I will admit that they can get very busy on Saturdays, its a small shop and they only have so many people to help you in the sales department but I cant see much they could do to fix that. If you want to come in and look its best to do it during the week. Theyll leave you alone and let you look until you ask for help which is the way I prefer it.

AJ Hunter

Hi Carl. I want to express what a great buying experience I had. It began a number of years ago as I would come by the dealership on Saturdays & dream of owning a Triumph. Every time I came in your staff was great. Never pressured me or made me feel unwelcome for not buying. When it came time to make my investment there was no other place I wanted to give my business to. Last Saturday, my day started with Woody. He was great. He showed me around and when I started getting specific he introduced me to Jason. Jasons professional demeanor put me at ease and I knew this was the guy I wanted to work with. He was not pressuring at all, only informative and when he tried to close me, I wasnt quite ready on Saturday. He responded perfectly with "We will be here when you are ready". On Monday I made my decision to move forward. Jason handled everything perfectly. He sourced the red Thunderbird I wanted and got everything worked out. When he handed me off to Elvis to finalize things I found myself relaxed and just visiting with another enthusiast. Elvis was great to work with Thank you again Carl for running such a great & fun dealership. I could not be happier with my new Thunderbird & the whole buying experience. Best regards, AJ Hunter

Holly Long

My husband and I recently purchased our second bikes from these guys, making a total of 4. Over the last few years we have migrated from Harleys to BMWs and could not be any more pleased. I always thought I was too short for these types of bikes and Sean was quick to correct me. We have known Sean for many years (back to the HD days) and I have full faith in him. He knows my selling style and pretty much lets me sell myself a bike. It works every time! I have been very pleased with the parts department as well. Nick and Gary always recognize me. Woody and Wally are the greatest guys ever and quick to offer a hug. Elvis, JR is always very welcoming and Brien is always friendly. I have noticed that there are a few dealerships that are not happy/willing to allow a woman to test ride, but Sean was confident in my skills and had no issues. Although the dealership is not close to me, I will continue to go a little further to get what I need. The Service department is wonderful and accurate with estimated times and willing to answer all of my girl questions and explain things to me. I have never left after a service wondering what was done. This is a dealership that truly appreciates your business.

A Private User

I came in on Saturday, March 24th to look for a good starter bike. Upon entering, an older gentleman by the name of Woody greeted me, and started answering all my questions. I had nooo idea he didnt work there, and was surprised when he told me. He is an enthusiast to the core, and enjoys being around the bikes. This shop knew and advertised all the current manufacture promotions, from first time buyers to great financing. I went ahead and wanted to see what my out the door cost was on a bike. Woody then got me with Sean, who ultimately sold me the bike. Sean new his stuff!! Not just about the models on the floor, but the history behind the bikes. Elvis, the sales manager, also was very knowledgeable in the Triumph brand. I came in wanting to look at bikes, and ended up buying a Bonneville SE. I never even ridden a bike, and was glad that the shop even had my bike shipped to my home address. On a side note, they are pet friendly. I had my dog with me that day, as I thought I was going to be there an hour tops. They had no problem with my dog being in the shop. This is a good and friendly place. Will be back.

Chuck Taylor

If you are in the market for a bike or need service on your current bike you cannot do better than European Cycle Sports. I have purchased two bikes from them and I have nothing but good things to say about both transactions the key to any successful business is its people, and the culture here is customer service oriented. Sales are very important as first impressions are huge, but it is service that creates a long term customer. Elvis Jr is excellent to deal with in all aspects of the sales transaction. He is honest and straight forward in all of his dealings, in addition he is one of the most knowledgeable people I have dealt with, not just on specific product but the motorcycle community as well. In service Merrin Austin and his team are very professional and have always gone the extra mile to do it right, even when you ask for something outside the box. They always performed service and repairs right and in a timely basis. These guys wont let you down.