Thomas Eye Group

Category:	Eye Care Center
Address:	5995 Barfield Rd NE, Sandy Springs, GA 30328, USA
Phone:	+1 404-256-1507
Site:	thomaseye.com
Rating:	4
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 33

Reviews 4

Melissa Dorrell

Overall, this is a great, state-of-the-art facility. I was truly taken aback by their unique approach. This facility is set-up so that you have general eye care on the main level and surgical procedures done on the upper floor. When you walk in, you are greeted by kiosks for check-in which provide small scanners to scan your ID and insurance cards. You dont actually have to talk with anyone at the reception desk unless you have a question. There is an enormous eye glass center off to your right and a massive seating area off to the left for appointments. I was first taken back to a room by a nurse/technician who performed my exam and dilated my eyes with all the fancy equipment. I was then brought back to the waiting room to wait to be taken back to the doctor area, where the dilated exam takes place. The doctors, nurses, technicians and back area staff were very patient and nice. Heres my reason for the 4-star rating. This place is a zoo! I was going in for a normal annual eye exam and I was waiting in this office for over 2 hours. You are treated a bit like cattle the way they move you through their process, which I had hoped would have made the process more efficient, I was grossly disappointed. The initial check-in and first portion of the exam with the nurse moved relatively quickly. Then I ended up waiting for my doctor exam for almost 45 minutes. When I was taken back, the doctor was very nice and moved quickly through her steps of the exam. It appears as though they may triple books doctor appointments, so be prepared to wait. My other reason for the 4-star rating was the check-out process. Since its essentially a zoo, its every man for themselves. There is no clear direction on where you are supposed to go to check out. There are 3 different areas, unmarked, where people line up en mass to check out. As cattle, you sort of move to where you think a check out line is. This of course causes people who have been there before to jump ahead of people. This process added another 20 minutes to my overall appointment time. The check-out staff was grossly understaffed for the number of people they had flowing through this facility. When you did get to the counter, they were the rudest people you will encounter. In their defense, when I was checking out, 10 people were waiting to check out as well. I will definitely utilize this facility in future, however, I will be more adept at navigating their facility and scheduling appointments. I have a feeling first thing in the morning is the best time to go.

Shondra Hicks

I was referred to The Thomas Eye Group through my insurance company for pediatric eye care. I scheduled appointments for my two sons to have a ROUTINE EYE EXAMS as new patients. Upon arrival, I was very impressed to see that their was VALET PARKING at an eye clinic. Upon entry I was even more impressed as the staff was extremely pleasant and helpful. I was advised to check-in at the tablets located as you walk-in. We waited for a short period of time in the pediatric waiting area before being called the first time. The technician was very nice although she was unsure if the service would be covered by my insurance company...I advised her that I was told to contact them by my insurance company therefore, I am sure it would be covered. She them left us in the exam room to ensure that the routine eye exam would be covered and she confirmed that it was. To make a long story shorter...she proceeded with the exam, we sat in the waiting room for another 30-45 minutes before being called again, and after that exam we were told to be seated for another 15 minutes or so. We were offered snacks and water by a technician coming around with a basket of snacks but this is because they know that the wait is so long. Once we were called to the back to be seen by the doctor, we waited another 25-30 minutes and at that point I was livid! A really nice technician kept coming into the room to assure us that we were next and the doctor was dealing with a difficult kid and it was taking longer than expected. We ended up leaving without being seen because it was apparent that the doctor was not coming anytime soon! The wait was ridiculous and although the staff was apologetic; I have not received a call or anything with an apology for wasting my time! We will NOT going back !

Paige Levin

The office space is definitely impressive, but my visit went downhill from there. First off, this place is a total mill and the result is reduced attention to detail. Somehow I was keyed as Male so when they called for Mr. Leven, I almost missed it. I was brought back 20min after my 8am appointment time, with no apology for the delay. I had to travel between three exam rooms across the course of my visit. While waiting for the doctor to finally see me, I overheard another doc and MA in the hall discussing his subpoena and whether the MA had talked to the paralegal. The doctor looked at my eyes for all of 3min out of the 90 I was in the office, but only after he scolded the MA for bringing me back without my pupils both fully dilated. He also schooled her on what a dilated pupil looks like by having her look at my eyes like I was at a teaching hospital - totally surreal and unprofessional. Note: he didnt bother to have my left pupil dilated properly and just kept going. Lastly, I said I didnt want/need the lens fitting, they insisted trying a different lens, it didnt work and then they added $49 for the additional service. Ive had better service from a Target Optical shop. UPDATE: On 11/11, a kind woman called from Thomas Eye Group to apologize for my experience and insisted she refund the $49 contact lens fitting. And on 11/14, I went to order contact lenses and learned I was never given the appropriate prescription to do so. Note: I wore lenses to the appointment and was unnecessarily fitted for them. The only script I was given is for glasses. I asked them to email me the correct prescription since my contacts are low and it is their error but I was told they only mail or fax them. Because everyone has faxes these days. Abysmal.

Raj Joshi

My daughter has been going to Thomas Eye Group for the last 7 years. We are very pleased with the experience and services my daughter received by Dr. Mark N. Berman at the Thomas Eye Group at their Sandy Springs location. This incident occurred on Saturday late evening as my daughter was trying to change her contact lens. Suddenly she couldn’t take lens out of her right eye. It got red and starts burnning. We tried to call Thomas Eye Group but due to late hours, our call went to the call center. The response was very quick and the lady at the other end told us that the doctor would be calling us soon. Sure enough, within a very short time, we got a call from Dr. Berman. After we described him the situation, he talked to our daughter too to make her feel relaxed. He advised us to wait and watch and assured us that he would call back in few hours to check on her again. By 11 pm, the pain in the eye had not subsided and we were getting worried when Dr. Berman called us again. He told us to meet him at the Sandy Springs Thomas Eye Group at midnight. When we arrived at the eye center, Dr. Berman was already waiting for us. As a true professional, Dr. Berman not only took care of the problem but he also showed immense patience in answering all of our questions. My daughter was well taken care of and I was extremely pleased and impressed by his professionalism, accurate diagnosis, and pleasant personality. I cannot say enough about what these fine people did for my daughter’s life! I would highly recommend these physicians and the staff of Thomas Eye Group to anyone who is looking for top notch eye care. We would not think of going anywhere else. We salute Dr. Berman.