|Address:||4325 Glenwood Ave, Raleigh, NC 27612, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM|
I came in there yesterday afternoon, February 27th, to have my finger sized. When I walked in I clearly said I was just coming in to have my finger sized and I wasnt buying anything. The man in there helping me started telling me to get a Zales Credit Card. Ok? First off I told you I was only needing my finger sized. Plus, after I said no the first time you asked me you should have quit telling me to get one. I do not like walking into a store and being pushed to buy something or sign up for a credit card. After I said no the first time, the sales associate should have taken my answer as is. I will not be back to that store!
The sales lady was calling my Fiancé the wrong name regardless of how many times we corrected her. Also found out that she lied about the warranty information. She just said everything was covered for two years, but didnt explain that we had to bring it in every 6 months. So thanks to this store we lost warranty coverage and had to pay for a diamond that fell out. Also I forget her name, but dont trust the blonde woman that does sales. She just pushes the sale and leaves out vital info. Would use other Zales in Raleigh.
TERRIBLE. I have dealt with 3 different sales associates since January 4th - ALL RUDE and they have all told me something different.. Obviously they do not follow any certain policy. I dropped by wedding band off to be resized, was told I would have it back by last week - and still dont have it.. and they cant tell me when I will be getting it. They are very unfriendly and unhelpful I would not recommend this Zales location to anyone in search of any kind of jewelry. They are the absolute worst.
My husband and I started with ZALES in New York for our wedding set, excellent service at the Parkchester, Bronx New York location. Since relocating to North Carolina Ive visited the Crabtree Valley Mall location several times; they have provided excellent customer service while being extremely helpful and patient. Ive also been very satisfied with an online purchase that I made last year!
My boyfriend and I went to this location for him to get an idea of what I liked as an engagement ring... They "entertained" me for 5 minutes and decided my business wasnt worth their time. Needless to say he will not be getting any rings from this or any other Zales location. Poor customer service.
Great manager! Awesome customer service! They are very knowledgeable and friendly. Definitely will be there again soon.
Terrible customer service! Chewing gum when I walked in then continued to smack it the whole time while talking to me.
should not say on google they open at 10am when clearly they do not open till 12pm. spending my money somewhere else.
Kelly is awesome! She was a big help for us to find a great deal for our wedding band here.
Rude sales associates along with poor customer service.
Cc. , g
Times posted said open 10am but clearly not open