Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	6100 Capital Blvd, Raleigh, NC 27616, USA
Phone:	+1 919-792-9280
Site:	stores.jared.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 67

Reviews 10

Karen Mcclain

This place has gone downhill so much. Their employees dont know what they are doing. They have new people every time Im there. They have officially lost my business. Today, I came in with my silver necklace to have it cleaned. The woman cleaned it in gold cleaner and severely tarnished it. When I handed it back to have her fix it, she asked me what it was made of. My necklace is clearly marked with 925. After she passed it off to a coworker, he removed the tarnish but handed it back with a broken chain. I spent an hour and a half in the store dealing with replacing the chain, with is covered for lifetime and shouldve been easily handled. The guy informed me that the gold cleaner is what broke my chain and that I need to be sure to tell anyone who cleans it that it is made of silver. They WORK in a jewelry store. How do they not know to look for the markings? For what little its worth, they are pleasant.

jane davis

I spend $450 on Pandora merchandise for a bracelet. 2 of the items were clips for the bracelet. Less than 1 month later, one of the clips were missing from my bracelet. I went in and they hid behind the Pandora replacement policy, they dont replace lost, only faulty items. Well....a clip is made to stay on a bracelet. It did not stay on the bracelet. This makes it faulty. I cannot help it that I did not see the clip fall from my bracelet. You would think that their cost in the merchandise would be less valuable than a customer who has already spent good money to buy from them and was actually going to spend a lot more at their store. I know that the merchandise was missing...and I had nothing to show for the flaw, but I dont see why they couldnt stand by their merchandise. I have the same issues with Pandora. So I will be contacting them as well.

Will Barkovitz

Bought my wifes engagement ring here. When we went to get a matching wedding band they didnt have one so we found an exact match at a different store. Jared mounted the two rings together for us. Ever since then we have to fight tooth and nail to get anything done. We were assured back in August that since they did the work that everything would be ok and they would still honor the warranty I paid for. Show up today and of course no one there knows anything about it. Once again we have to fight with them to finally get things straightened out. I would recommend shopping somewhere else. These guys seem nice on the surface but they are not when things arent as easy as they believe

Toni DeSmet

Horrible! I waited an hour to drop off an item for repair and was the next customer in line when another clerk offered to help people who had items to pickup. One woman had just come into the store to pickup her ring but when it was sized incorrectly, she was passed to the repair guy who ignored everyone standing in line and left to help her find a new ring. After waiting another 30 minutes (1.5 hours in total) I decided Id rather give my business to a store that respected their customers instead of ignoring them.

Brian Dumas

Not too good on the repair department. Waited for about 10 mins at repair counter and looked over into the repair room where two people at various times made eye contact with me. Still no one came out. Seems like they could not be bothered. Not acknowledged by the floor staff either. Should put a bell at the counter. Just saying...

Steven Wasserman

Havent purchased anything here in awhile since they no longer carry Tacori. We just come here for cleaning and routine maintenance. The staff is always friendly.

Irma Rhoades

Engagement ring diamonds came off since its was mounted correctly. Wanted more $$$ to replaced something they didnt do right the first time.

Jaymee Thompson

Nice selection. Helpful staff. Couldnt find the right band Fiancée and I wanted matching bands. Clerk found the perfect band!!

SFC ROMOND D WALDRON

Staff was very helpful and professional when I got my wifes wedding ring repaired!

jd quinitchette

I wasnt satisfied with my repair and they made it right, no questions asked.