|Address:||1045 Magruder St, El Paso, TX 79925, USA|
|Working:||Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed|
I bought a bike at this place and it went as expected...negotiating ensued and the salesperson was alright but not great. I agree in every way with the previous 1 star rating due to customer service. There is always someone at the first desk you come across right near the entrance but good luck in having them aknowledge you. The store is well staffed, but again, good luck getting aknowledged. In my 4 visits to this place, I have had the same customer serviceless experience. The first time I tried getting any type of service from viva sports was when something in my bike needed to get replaced due to a recall. I called the service department but no one answered and was then automatically tranferred to the help/front desk where they transferred me back to the service dept. to repeat the same cycle. This happened on 2 separate occassions prompting me not to take my bike there for service. My latest visit there was due to an email about a spring event going on April 23. The email was pretty exciting....door prizes, food, drinks, shirt giveaway, a shoei helmet raffle yadda yadda. Thinking I would have a cool experience to offset the former ones, I arrived 90 minutes after the spring whatever start time...but it was business as usual?! The smell of charcoal was not lingering in the air along with any hint that there is or will be any type of event. Oh well, my luck. I walked around the store for about 30 minutes looking at helmets and riding pants,as I am in need of some, and was not aknowledged once. So before I left, I decided to put it to the test. I walked around the store once more, but this time with the same confused face that I would use when trying to navigate the train stations in Japan....but as expected, I had better luck getting help from a stranger in Japan than from the staff at viva...so much for this returning customer. Would I recommend this place? Well, only if you will stick to the "in the door with a smile to sell and sayonara from then on" principle as viva does.
What an amazing transformation from the inside out. It had been over two years since I had been in this store and I couldnt believe just how impressive it looked. The last time I was in there to purchase a bike my experience was a horrible one to say the least. As a business owner I reached out the the old GM ( I cant remember her name) to tell her how bad my experience was, and Ill NEVER forget what she said to me.. "Mr. Morgan sounds to me like you cant afford the bike you want" From that point on I steered everyone I knew away from this place. BUT, two weekend ago I ran into a good friend of mine who bought a new Ducati from Viva Powersports and he told me how great his experience was. So fast forward to last weeks visit and I can truly say I was blown away! Clayton Jones was the first to greet and welcome me. He was extremely friendly and very knowledgeable. After talking for a while I told him what I was looking for and the kind of riding I do. He was never forceful or pushy. The negotiation process went smoothly and the business manager was professional as well as very knowledgeable. After completing the transaction on my new Ducati I asked to speak to the GM. I was told he was in service but would be up shortly. When I finally meet him( Scott) I was shocked to see he was the same guy that pushed my bike down to service. I shared him of my past experience and he informed me that I was one of many that had been treated poorly, but he was doing everything in his power to change the culture of his store. I assured him that the culture had defiantly changed from my last visit. As a retired military Sgt. and a current business owner I can appreciate what it takes to change the culture of and individual and an organization. Thank you Clayton and Scott for making my last experience the first good experience of many more to come. You are both true assets to your company.
RIP OFF!!!!!! This place is absolutely horrible in every way. If I could possibly leave zero stars, I would. Firstly, the customer service is horrible. We walked in, no one acknowledged us, and we were left on our own to try to figure out prices and the bike that suited our needs. One of the sales people (TONY) was smoking outside IN FRONT OF THE STORE. When we needed help, we had to hunt someone down to get help. Thats just the beginning... We found a bike we were interested in (used bike). I sat on the bike and felt it was very comfortable, so my hubby wanted to buy it for me. When we asked the salesperson a price, he spit a number out that was unbelievable. We were asking him questions about the bike (I know nothing about bikes, so this was an extremely horrible experience for me), and the salesperson knew NOTHING about the bike. Everything we would ask, he replied, "I dont know." I would also like to mention, my husband is bilingual in English and Spanish and so was the salesperson. I speak only English. When I would ask the salesperson a question (David was his name), he would reply to my husband in Spanish then my husband would translate everything me. I felt left out and horrible. Wow. We then were trying to agree on a price, and he kept going to the sales desk and taking about 30 minutes at a time. Well, he quoted us a final rock bottom price. We said we were very interested, but we wanted to test drive the bike first. The bikes battery was dead, so we could not test drive it that day and had to wait until the next day so they could charge the battery. We came back the next day, and they actually raised the price on us. They said that because we did not buy it that day, we wouldnt be able to get the original quoted price. My husband was very upset and couldnt believe the way they do business. I would never come here for anything if I were you.
Wow! Ive been in El Paso or two weeks and came here to shop for my much anticipated KTM Enduro. Well everything started off well as the salesman was new their but pretty cool. I told him that I was shopping and wanted to know the bottom dollar price for the KTM. He said I had to do a credit application to get "serious" numbers so I did. I also did a credit application in line with a place in Santa Teresa NM to compare prices. I literally was there for 1.5 hours and they didnt even run my application. I left and told them to call me with numbers. Long story short they didnt even call me so I called the manager and explained everything to him. Long story short the manager pretty much said "he just works there" so stay away from this place. Im headed to Santa Teresa in a day or so to buy from them. They had actually gave me numbers and called me six times before these guys could even run my credit!!! They also gave me a great deal on the bike I want. Oh, and out the door does not mean they are going to still add in taxes and fees!!! Apparently these clowns think that everyone here is "pendejo"