|Address:||2801 Randolph Rd #200, Charlotte, NC 28211, USA|
|Working:||8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–3:30PM Closed Closed|
Please keep your loved ones away from this office!! Having Dr. Herb diagnose and operate on my Mothers eye is a decision my Mother and I regret. Thankfully, we found a caring, compassionate and knowledgeable Doctor who knows how to communicate effectively to REVERSE the surgery that Dr. Herb performed. Please know that we gave Dr. Herb, his Office Manager and his team several tries to prove they were capable and cared about their patients. They let us down each and every time. After my Mothers surgery, and during EACH (about 5 of them) follow up appointments, they never had her chart in her patient room, never knew what surgery they had performed/which lense implant they had inserted in her eye, and most importantly didnt perform the follow up tests they told us they would do at each follow up appointment. I had to mention to Dr. Herb that he had not performed these tests on my Mother. Dr. Herb can not look you in the eye when he is talking to you. When you are talking, he is constantly saying "uh huh, uh, huh, uh, huh, yeah, yeah, yeah". So rude and so disruptive. Eye care and surgery is a very scary and unnerving experience. You need someone with the upmost care and compassion and is able to communicate. This is NOT Dr. Herb Greenman!!!! At the first follow up to surgery visit (the first day after surgery), my Mother was a bit off balance because her one eye that was not yet operated on was unable to see clearly because she had been accustomed to wearing glasses. The other eye had the patch to keep it safe after surgery. So, she was no longer able to wear her glasses. She was a bit frightened to even walk for fear of loosing her balance. Dr. Herb directed us to Michelle at the Eye Glass Counter - after speaking to my Mother for a few minutes about my Mothers concerns, Michelles reply was (and I quote), "Well, I dont know what to tell ya!" Again, another unprofessional, uncaring person in their office. I picked up my Mothers things and we left the office. This office should be ashamed of themselves and how they treat their patients. I wanted to walk up to each person sitting in their waiting room to tell them to find a more caring doctor. Most of the patients were elderly and didnt have an advocate that they will need to deal with Greenman Eye Associates. Our family members have been very pleased patients of Dr. Max Greenman for many years. I think his two sons are in the wrong business. Please keep your loved ones away from this office!!!!
I have had excellent and caring service here for many many years. I have very complex eye issues including former retinal detachments in both eyes and severe astigmatism. I was advised that while I have a developing cataract it would not be advisable to operate on it until it was much much worse as it is an unnecessary risk with little benefit. They have also always been upfront about laser surgery to correct my prescription - I am not a candidate due to the severity of my prescription. I have excellent insurance and they have never pushed any procedure or made me feel as though I needed something that was not warranted. On more than one occasion one of the doctors has met me at the practice on a SUNDAY to check on my eyes on a day the office is normally closed. This is a true caring group that will go out of their way to help. I have nothing but praise for them. The doctors are all good and they are all personable and helpful. The staff has always been great to work with many of them have been there for as long as I can remember and they are always helpful. Please read any negative reviews with a grain of salt - particularly those from disgruntled former employees.
This is the worst Doctors office Ive ever worked for!!! Prejudice in sooo many ways. These people DO NOT CARE ABOUT ANYONE! They violate HIPPA, lack of organization, you either sink or swim, proper training is not provided for new employees, no system as to how the office functions, they lie to patient about their services. This place is a chitterling circuit working here, why is this place still in operation??? If you appear to be less fortunate (patients) they treat you like bugs are falling off of you but if you appear to be well off they basically kiss your butt. They are money hungry and thats all that concerns them! Medicaid patients, eye are America patients get treated like dogs! Employees are overworked and underpaid this company has been around forever, and you cant pay for a telephone feature that confirms patient appointments?? But have made millions of dollars, and the staff havent had a raise in 3years but they work you like youre in a Chinese sweat shop....they expect the most, and give the least the moral is extremely low and every negative review on here is true coming from a former employee!
A Private User
I am new to the area and found myself needing an opthamologist. My left eye which had previously been injured was irritated and I feared infected. I researched the offices covered by my insurance and found Greenman Eye Associates. I called at 0800 and though they obviously had a full schedule they were able to fit me in by 0900 that same morning. Dr Greenman was sweet, caring and utterly professional. I am an RN and extremely conscientious about hygiene and was appalled to see someone complain about the cleanliness of this office, Dr Greenman excused himself to wash his hands and reminded me of the importance of doing the same. He gave me antibiotic drops to use until my followup visit Monday. I look forward to returning to the office. Please do not judge this group by the ranting of one irrational review - this is the first review I have ever written and I only did it because I could not beleive how off base the other review was.
I learned of Greenman Eye Associates when I saw one of their commercials on TV. I am so glad I went there for my next eye exam. My vision had changed and I felt I needed to see an opthamologist. Little did I know at the time that I had cataracts in both eyes. Dr. Herb performed my surgeries along with the necessary follow up appointments. Im impressed with his knowledge and credentials. Having to wear bifocals in the 4th grade, glasses, later contact lens and reading glasses - I am now free of all that. Waking up in the morning and seeing my surroundings clearly is a gift beyond measure. Drs. Herb, Max and David worked together to ensure my experience at Greenmans was all that I expected. I never felt rushed even though they have a very busy office. Their staff is one the most friendly and caring I have ever experienced in a medical office. It really is a "family" business.
My experience at the appointment itself was fine - it was the weeks afterwards that were a disaster. I ordered contact lenses that had a rebate, and the woman in the contact lens dept. told me that their staff would mail me the rebate info & all the documentation I would need in order to receive the rebate. After a week, the rebate info didnt come so I called to follow up and left a voicemail for the contact lens woman. She never called back, so I followed up again the next week, this time speaking to the front desk who said they would hand-deliver her the message. She still never called back. It took so many phone calls and so many weeks before they sent me the documents I needed, that once I received them the deadline for the rebate had already passed (it had to be submitted within 30 days of ordering the contacts). I will not be returning to Greenman Eye Associates.