lululemon

Reviews 7

LI

Lisa G

Went in to purchase a vest that my daughter saw and loved a few weeks ago. I gave her some expectations to meet before I purchased the vest, and she met them so that was why I was there today. The price of the vest in August was $138. Today, September 14 the price of the vest was $168. I thought to myself, that maybe I misread the tag the last time we were in, so I bought the vest because my daughter had earned it as a reward. When I got home, I looked at the tag and there was a white sticker that had $168 near the bar code, when I peeled back the sticker, the price revealed that the original price of $138 was on the original hang tag. Needless to say, I was not happy. I called the store, I believe it was Cara that I was speaking to, and proceeded to explain the situation. Stating that I felt duped and couldnt understand why the vest was marked up since I was last in. She proceeded to tell me that is was a global issue with lulu lemon and that the original price was supposed to be $168. This still perplexed me, and felt she was not giving me an answer that made sense. Why would a corporation correct a global error with such a dishonest means of doing so? Covering up an original hang tag with a sticker is usually when an item goes on sale. When I asked her for the number of her district or regional manager she stated that she didnt have one. I, having some retail experience, questioned that as well. Instead of explaining to me that all lulu lemon stores were entrepreneurial and they did not have district or regional offices, she hung up on me. Terrific customer service, eh? I contacted customer service from the website, and they, although were very nice, gave me the same run around. That it was priced wrong, it was a global error, etc. my point is that if it was an error, then so be it, suck it up and sell the item for the price it was originally marked. Do not place a sticker over the original price and make the consumer feel like they are having one pulled over on them. Or, if you were losing that much money on the item, which I am sure they were not, I feel the items are overpriced, but again, it was something that my daughter earned, replace the entire tag, or have a disclaimer with the item. lulemon told me that when the item was scanned, minus the sticker, the price was still coming up at $168. I am sure this caused confusion, but I am also sure that they honored that pricing, but because I waited two weeks to purchase the item, I guess I never will truly know. Maybe the entrepreneur of this store, the manager, and assistant manager will train their employees in the ediquitte of speaking to customers on the phone without hanging up on them because they are either too rude or not intelligent enough to speak on the phone.

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CR

Crystal Maier

Generally like there leggings even though you have to try them on because the same legging in the same material doesnt fit exactly the same from one pair to the next. The two star rating here comes from crappy customer service I experienced today at the Monroe avenue store. I was basically told today that dont know how to put on pants....thanks but I am pretty sure Ive been doing this for 30 plus years. Apparently, the pants didnt fit me right on because I didnt hikethem suckers up high enough. To the short haired boy ish looking blond in the baseball cap--sorry but camel toe isnt in. Geez ya know what ? I hadnt thought about pulling up on the fabric a bit at the leg to try to adjust them... uh duh !! totally rude and condescending. Ill probably stick to shopping online just to avoid this customer service. Also I dont need to be stalked and harassed while I shop and if I wanted a certain style of legging I would grab it and try it on. Im pretty sure thats why people go shopping..to look for things they themselves like and want to buy.

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Charles Moreland

I resisted this for a while until I finally bought in to try. As a male, it is weird walking into the store, but the staff there are very friendly and helpful and just want to see you look good in their product instead of trying to up sell you on something. The pants I bought are crazy expensive ($110) but damn are they comfy and very nice quality. They custom tailor the fit and my girlfriend has brought back pants before that ripped and they offered to either send them to a seamstress or exchange them right there, free of charge. On top of that, they foster an interesting community of diverse athletic people who like to move and lead healthy lifestyles and who can complain about that?? The store is fantastic and you should consider the benefits that come with the price tag before dismissing it simply based on the number.

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DA

David Demers

Very friendly service! The best sportswear on the market, and not just for yoga. Their mens selection is relatively smaller than other Lululemon boutiques, but they do have the basics and then some. One great perk is the free yoga classes offered every Sunday morning where you can even try out some of their equipment to see if its right for you. A nice experience overall.

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Marty Grizzanti

I just had an incredible experience at this store. Bianca was extremely helpful. If your a dude. You got to get a pair of their athletic shorts. Game changer.

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Susan Maher

Great staff...Carly and Carla

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Christina Langelotti

I love lululemon!!

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