Havertys Furniture

Reviews 3

JA

Jay Michaels

In mid-June 2012 I moved to Upstate South Carolina for a new career. After a decade of owning "Big Box Stores" particle board furniture and a hand-me down living room set, I decided it was time to upgrade to some high quality furnishings that would actually last and age well. Therein, I set out visiting numerous furniture stores across northwest South Carolina from Spartanburg through Greenville. At each store I visited, I encountered the same story about materials used in the furniture. The story goes that "real wood" is so scarce and expensive these days that virtually no company uses it and if you can find "real wood" youre going to pay many thousands of dollars for it. Instead, the furniture stores I visited had sales people assure that "everyone" (including Havertys) sells furniture that uses "composite board" which is "really better than real wood." I was tempted to buy a "composite board" table with a plastic marble-look alike table top from one store, but decided to check out Havertys first. And - I am so glad I went to Havertys! First, the service at Havertys was decisively better than the other many stores I visited. The sales person greeted me promptly and invited me to browse (as I said I wanted to do) with no pressure. At all of the other stores I had visited, the sales people descended upon me with a pack-like mentality, insisting that they had just what I needed. This was not the case at Havertys. After identifying a few selections I was interested in, the sales person at Havertys made himself available for questions and answers. All while talking with him, I crawled beneath and around the furniture to check the build. What a surprise - all of the Havertys pieces featured real wood! No composite board. No particle board. No nonsense - just authentic, actual wood construction. And, instead of a table featuring a faux marble (plastic) top, I found one with a real marble top. Since this was my first time seeking good furniture, I was surprised that the other places claims were false and was motivated to buy from Havertys. Narrowing my furniture selections, the sales person was helpful but not overbearing. He readily had different furniture pieces moved all about the showroom so I could compare and contrast the items to make sure my selections would all fit together well. And finally, when my decisions were made, he assisted me in the final purchase and delivery all with zero hassle, no pressure, no prodding, and no nonsense. My delivery was precise on the date scheduled, although it was an hour or so late. This wasnt a big deal for me, as I well understand that deliveries tend to not be exact on time unless one is paying for overnight air service. The delivery workers took great care with my furniture, set it up properly with no issues, and even took down (and put back up) a bedroom door to get some large pieces into the room. All of this was done with no damage and no hassles. Following my purchases, Havertys followed-up with me to ensure everything was to my satisfaction. Needless to say, everything is. I am thrilled with my furniture purchases from Havertys. The quality is exemplary and exceptional and the value is tremendous. I paid perhaps 20 to 30% more than what I would have with other furniture stores yet have high quality, solid, real-wood pieces rather than "composite board" and plastic furnishings. And, a few weeks after my purchases, Havertys contacted me about how one item I bought had dropped in price by $100 for a sale. They refunded me $100! Fantastic! I plan on shopping at Havertys whenever I need new furniture in the future. The quality and value of their furnishings is beyond comparison, and their service was exceptional in my case.

A

A Private User

I recently was in the market to purchase living room furniture and decided to purchase from Havertys based on their reputation for quality and customer service. My total for living room furniture came to $2800. The experience has been a nightmare. First, we were supposed to have our furniture delivered on a Wednesday. When the delivery men came they dented my door, broke the coffee table I had ordered, and they left the furniture a mess with styrofoam and cardboard everywhere. We immediately noticed a defect in the fabric of one of the cushions. We contacted customer service and sent pictures. They agreed to send a replacement cushion. Then, my husband had to take another day off for them to deliver the second time. After the delivery men ran four hours late we called to find out where they were and was told that they broke the same coffee table...again. We called Havertys to let them know about the issue abd they referred us to the customer service line. The lady was exceptionally rude to my husband. At that point we called the salesman to bring him up to speed and let him know we wanted Havertys to pick up the furniture and refund our money. The following day my husband had to take off of work a third time to meet a technician to fix the door. After that, Friday, we received an email saying the delivery people would be here at 2:30. They never showed up. We called to check on them and were told the truck broke down and would not be here until 7:30 that night. So, my husband could have stayed at work. Now 11 work hours missed. Friday, I called to see when I would be issued a refund and was told it would take 2-3 weeks. So, I have to sit on my living room floor for three weeks waiting on a refund before I can go buy furniture again. The store pushed me off on customer service. Customer service pushed me off on the store. In the end no one helped me. What sent me over the top was that after two weeks of having the couches they were already showing signs of wear. The edges of the cushions were rounded and softened. The pillow were flattened. I would recommend all potential Havertys customers read the reviews and decide if doing business with them is worth the hassle.

ZO

Zoraide Reuter

We recently bought a sofa at Havertys and love it. The newly remodelled showroom in Greenville was beautiful and there were tons of options. A few of the sofas we looked at werent the greatest quality, but the one we settled on is top notch. The actual piece that arrived was just as we had expected based on the floor model. As for service, the salesman Scott was one of the best weve experienced. Not only is he clearly a kind, fair person, but this guy seemed to know every detail about every single piece of furniture the store offered...he knew exactly what to ask us in terms of our taste and led us all over the store to look at different pieces based on our answers. His product knowledge was over the top! Delivery: The delivery truck arrived approximately two hours early, which could have been an issue if I had work that day, but luckily I didnt. The sofa was professionally wrapped in clean, heavy moving blankets and the delivery men were nice and efficient. They were careful, the sofa was in perfect condition and they did not mark or damage anything else in the process. We had no issues with sales office (other reviewers seemed unhappy) and were pleased to be offered 12 months interest free to pay. Our salesman Scott was with us to guide the girl behind the counter, which might explain why we didnt have the issues other reviewers had. All in all, the experience was pleasant and streamlined. We will be back.